"The staff was kind and very responsive on the arrival and organising the events. Checking in and out was easy, well organised.
However the facilities needed more maintenance. The rooms were mouldy and needed more ventilation. Toilet wise could be largely improved in terms of insect defecate.
Understand it’s a place surrounded by nature but also spotted a mouse in one of the rooms, the staff were quick to respond and helped checked the rooms.
The lagoon area with water was dirty "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls.
Amazing amazing amazing staff, that was the best part about this hotel! "
"The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well.
However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc."
"Unexpected stay. Very clean, modern , new.
Price was reasonable. Felt safe.
Although my room faces the entrance and street light, the windows were quite sound proof. "
"Location wise, nothing in Pollux mall except one children indoor playzone. Nothing else. Prepare to travel out.
Room, 11th floor wifi not working. Couldnt connect at all. Water tap in the kitchen area seem to turn on itself. Aircon is working fine.
Room, 15th floor wifi on and off. Aircon is noisy, seems that have nit been service for awhile.
Overall, average for the price i paid. Believe hotel would be more worth it."
"It has provided queen size bed in 2 bedroom as per our request for my family of four.
Only improvement needed is to provide pots and pans, knife and cutting board.
Having a kitchen but no proper kitchen tools serves no purpose. "
"We arrive early from the ferry and no one was speaking English in our tower. Rafa was receptionist in tower 1 and was Amazing helping us move in. She explain the deposit issue and the wait for our move in. She found us a guide Lonbam and made our trip excellent. Later on akbar in tower 2 was also helpful and spoke great english"
After visiting Banyan Tree Temple, make a plan to see the other sights and activities in Bintan. Wander through the beautiful beaches and seaside in this romantic area.
Galang Refugee Camp is located in Galang. Galang is home to 6 hotels and other accommodation options, so you can find something with the amenities you're looking for.
Where is the best place to stay close to Galang Refugee Camp?
If I need to cancel the hotel reservation for my stay near Galang Refugee Camp, will I receive a refund?
Yes, you'll find most hotel bookings are fully refundable as long as you cancel before the hotel's cancellation deadline, which in most cases is within 24 or 48 hours of your scheduled arrival. If your reservation is non-refundable, you might still have the option to cancel and get a refund within a 24-hour period of your booking. Add your dates and click on "Search", then you can filter by "fully refundable" to get the best deals available near Galang Refugee Camp.
