Prato Hotel Guide - Galleria Comunale e Museo Civico hotels in Prato, Italy.

"The room was hot! Unfortunately due to regulations the A/C couldn’t be turned on until the beginning of May."

"Booked for a short one night stay, only a short walk to the tram stop which is then a 5 minute ride to the airport and 15-20 minutes to the city centre. Reception staff were very efficient and helpful upon check in. Room was very clean and comfortable with everything you would need, bed linen was crisp and towels fluffy, complementary bottled water, shampoo, soap and shower gel. Bathroom was spotless and the shower pressure was great. Did not have breakfast so can not comment. Overall just what we wanted in a convenient location for the airport and city centre."

"Everything was great except for black mold I noticed in the bathroom in the shower. Other than that small and clean. "

"Easy walk to the airport tram! Very clean & nice, helpful staff. Left too early for breakfast so no opinion on that perk for this hotel"

"It's fine. If you need a place to lay your head before a flight, go for it. But a couple important things to know: the onsite restaurant is breakfast-only (despite being listed as "open 24/7" online), and the area is a total food desert. If you don't have a car, you're pretty much screwed food-wise. You're going to want to go grocery-shopping before checking in, or get ready to Deliveroo a lot. Also, your room won't come with a fridge unless you book "premium". And even then, it's just a fridge and coffee maker, no microwave. But I want to reiterate that it's a totally passable place if you just need someplace to sleep before your flight at Amerigo Vespucci. Clean enough, very friendly staff."

"La chica de recepcion a mi llegada tipo 7pm le faltaba bastante disposicion para atender. No ofrecia soluciones y se notaba que no queria estar ahi. El señor que me atendio a las 4am super amable. Los cuartos descuidados, el marco de la puerta casi se salia. No parecia muy mantenido."

"Breakfast staff are very attentive. The restaurant is outstanding. Perfect place to stay for our first night in Florence to recover from flight before moving into the rest of our journey. Rooms are very clean "

"Very close to airport. Good for a quick stay before catching a flight. Had a very nice breakfast series and friendly welcoming front desk agents. "

"The check-in reception staff were excellent—efficient, welcoming, and professional, setting a strong first impression. Unfortunately, the breakfast experience fell significantly short. The staff appeared stressed, disengaged, and at times discourteous. The buffet was closed approximately 10 minutes before the stated closing time, which was both unexpected and inconvenient. On a Sunday, when breakfast was scheduled until 11:00am, an elderly guest seated at 10:46am was abruptly told, “it’s all closed.” Similar interactions with other guests reflected a lack of attentiveness and basic hospitality. The overall quality of the breakfast was below average, and the service experience reinforced the impression that guests were more of an inconvenience than a priority. Even simple requests—such as asking for paper napkins—required repeated follow-ups and long waiting times. Additionally, the absence of soap/ shower gel in the bathroom was a basic oversight that just adds to annoyance. The room itself was acceptable—clean, but nothing great. The thermostat was funny or a dummy, I am not too sure. Overall, while the reception team performed well, the poor breakfast service and lack of attention to detail significantly impacted the stay. Based on this experience, I would recommend choosing a Hilton Hotels or Marriott Hotels property instead. The service standards and overall experience here have unfortunately left a lasting negative impression of the Novotel. #NeverAgain "