Gallzein Hotels

"Superb rooms, amazing location. Staff were super helpful and very welcoming. We’ll definitely be back for a longer stay. The roof terrace is a must"

"Location wise, its very accessible from all the attractions, shopping etc. Hotel is very clean and presentable. Breakfast has such a lovely spread, with great options and lovely fresh cupcakes. Only thing I can fault is that some fruits were rotten and my kids and husband had food poisoning while staying there. Obviously not sure if its related but still that would be something they need to take care of for the brand they are. The staff are very very helpful. We had an issue with blocked bathroom and they immediately changed our room."

"Great location! Friendly and very helpful staff."

"Perfect location"

"Clean rooms and great location"

"Hotel Mondschein was perfect for our stay in Innsbruck; it's location couldn't have been better for strolling to the Old Town as well as getting to terminals for buses and trams. The rooms were spotlessly clean, warm and comfortable. The staff were incredibly helpful and friendly (especially Elisa) and nothing was too much trouble. Breakfast taken in the charming room overlooking the river, was excellent with a good selection and delicious fresh breads and pastries. Very good value for money and a terrific find."

"Everything great except the New Year's Eve dinner, which was overpriced and horrible."

"Staff were good and informative. The room was ideal for an overnight stay. "

"Food was excellent with a good variety over the 7 days we were here. The spa is incredible after a day skiing. The service was hit and miss. Our waiter was great but the night he was off the substitute waitress was terrible. We experienced two eye rolling moments, from the staff!! Once when they brought an incorrect water bottle. The second time on checkout at reception. We had paid €70 to use the spa after checkout (11am) and our airport transfer 2:45pm. They said they had run out for bathrobes for the Spa and asked us to go back to our apartment to get ours however we informed them that our robes in the apartment were on the floor of the bathroom so they were wet. (As reception asked us to do 2 days earlier when I booked the Spa) eyes rolled again. The lady in the lounge bar was excellent and made great cocktails with very friendly service. Despite the occasional service hiccups we’d defiantly come back. "