Garden City Hotel Guide - Hotels with Spa in Garden City, New York

"I had an absolutely terrible experience at The New Yorker Hotel. After my stay, I was hit with a $500 "smoking fee" despite the fact that I do not smoke and did not smoke in the room. This is a blatant cash grab and a complete lack of integrity on the hotel's part. When I tried to resolve this on-site, the lack of professionalism was staggering. I requested to speak with a manager and was simply handed a business card. I have reached out multiple times to the contact provided, but they have completely ignored my messages. I also asked for a manual check (instead of automated sensor) to check for smoke and was denied. Attempting to dispute the charge has been a nightmare because of their refusal to communicate. Warning to future travelers: Stay elsewhere. There are plenty of hotels in New York that won't slap you with fraudulent fees and then hide behind a non-responsive management team. This was a dishonest and stressful experience from start to finish."

"Room was clean and staff were friendly and helpful. I wish the room had a coffee maker or hotpot. "

"Staff is good but one of the guy is very rude.never give us right answers,tell us wrong rate or extra "

"Staff were all very nice and helpful. The rooms were very poorly maintained and honestly more aligned with a two star hotel. "

"We were excited to stay here, but this hotel is just okay. My family has eaten downstairs at Friedman's many times because it is a safe and delicious gluten free restaurant, and we thought it would be fun to stay at the hotel with its old-timey charm. The rooms were typically small, which was not a problem or a surprise. What surprised us was that they were not well appointed. There was no furniture in the room other than two beds and one nightstand. Zero place to put down your things other than the floor. This made for an awkward/uncomfortable stay with things on the bed or piled on our suitcases. Bathroom was extremely tiny as well, though seemed to have been somewhat recently renovated. For the money, I will look elsewhere next time."

"The hotel's location was excellent. However, after housekeeping serviced the room on the 2nd day, the bathroom developed a strong odor reminiscent of a dirty cleaning rag, making it unpleasant to use."

"Good location but no frills. No coffee or kettle in the room. Very small bathroom with shelf hanging over the sink that made it difficult to wash up. Charged $4/bag to hold them for a few hours after checkout. $15 credit at the market was a nice perk though. "

"Very well-appointed hotel and room, excellent location, pleasant staff. However, the check-in was too slow for a property of this quality. Also, the property texted me and asked if I needed anything, and I requested a mini fridge. The reply was that it would be delivered to my room, but it never was. It’s not a problem if there wasn’t one available, the problem was the unkept promise (and failure to follow-up). Finally, there was an unexpected charge to my credit card that I am waiting to have resolved. I expect it will be fixed, but again a property like this should not have such problems. I have stayed at a great many hotels in Manhattan and I have rarely had such a litany of issues, though admittedly in this case none were that big a deal."