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Sheraton New York Times Square Hotel

4.0 star property
Travelers step into the energy of Midtown Manhattan where American cuisine awaits for breakfast and free WiFi keeps everyone connected throughout their stay

Choose dates to view prices

Sheraton New York Times Square Hotel is in the heart of NYC, steps from Radio City Music Hall and Broadway theaters. Guests start their day at Hudson Market, shop on-site, or relax in the garden with WiFi. Visitors consistently praise the central location and attentive staff.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available
The current price is €171
includes taxes & fees
16 Aug - 17 Aug

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Traditional Room, 1 Queen Bed

A hotel room with a large bed, a desk with a computer, a chair, a window with curtains, and a view of the hotel building.

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(308 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a vanity with a mirror, and a window with curtains.

Traditional Room, 1 King Bed

7.6 out of 10
Good
(181 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(595 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a vanity with a mirror, and a window with curtains.

Superior Room, 1 King Bed

7.4 out of 10
Good
(30 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Superior Room, 2 Double Beds

7.4 out of 10
Good
(242 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, City View

A hotel room with a bed, a desk, a chair, a TV, and a view of the city skyline.

Premier Room, 1 King Bed, City View

8.0 out of 10
Very good
(59 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, City View

A hotel room with two beds, a desk with a chair, a TV, and a view of a cityscape at night.

Premier Room, 2 Double Beds, City View

7.6 out of 10
Good
(37 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

A cityscape with high-rise buildings, a prominent tower, and a sunset.

Room, 1 King Bed

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a TV, a small table with a vase, orange chairs, and a view of the cityscape.

Executive Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

A hotel room with two beds, a desk, a chair, a TV, and a view of the city.

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.6 out of 10
Good
(37 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

A hotel room with two beds, a desk, a chair, a TV, and a view of the city.

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a large bed, a desk, a chair, a TV, and a window with a city view.

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A hotel room with a large bed, a desk, a chair, a TV, and a window with a city view.

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a large bed, a desk, a chair, a TV, and a window with a city view.

Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a bed, a nightstand with a lamp, a sofa with patterned cushions, and a window with curtains.

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

In the entertainment district, Sheraton New York Times Square Hotel is in Manhattan, a walkable area in New York with good shopping. Radio City Music Hall and Lincoln Center are cultural highlights, and travellers looking to shop may want to visit Times Square and 5th Avenue. American Museum of Natural History and American Dream are not to be missed. Guests love the hotel's central location for the sightseeing. It's also convenient for public transportation: 7 Av. Station (E 53rd St.) and 57 St. - 7 Av Station are just steps away. Visit our New York travel guide
Map
811 7th Ave, New York, NY, 10019

What's nearby

  • A busy urban street with yellow taxis, pedestrians, and tall buildings with illuminated signs.
    Broadway
    1 min walk - 0.1 km
  • A theater with a large poster advertising Miss Saigon.
    Broadway Theatre
    1 min walk - 0.2 km
  • A tall, beige skyscraper with many windows, surrounded by palm trees and other buildings.
    Rockefeller Center
    3 min walk - 0.3 km
  • A brightly lit building with neon signs and lights, including "Radio City Music Hall" and "Radio City Music Hall Christmas Spectacular."
    Radio City Music Hall
    5 min walk - 0.4 km
  • Times Square with large billboards and skyscrapers.
    Times Square
    5 min walk - 0.4 km

Getting around

  • 7 Av. Station (E 53rd St.)
    1 min walk
  • Grand Central - 42 St. Station
    18 min walk
  • LaGuardia Airport (LGA)
    35 min drive

Restaurants

  • Shake Shack
    2 min walk
  • Sheraton New York Lobby
    1 min walk
  • Ellen's Stardust Diner
  • McDonald's
  • Hudson Market
    1 min walk

About this property

Sheraton New York Times Square Hotel

  • Upscale hotel near Broadway
  • A short walk from Radio City Music Hall and Rockefeller Center, Sheraton New York Times Square Hotel provides a corner/local shop, shopping on-site and a coffee shop/cafe. The on-site American cuisine café, Hudson Market, serves breakfast. In addition to dry cleaning/laundry services and a bar, guests can connect to free WiFi in public areas.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
    • Multilingual staff, a gift shop and a front desk safe
    • A water dispenser, a lift and ATM/banking services
    • Guest reviews speak highly of the central location and helpful staff
  • Room features
  • All 1780 rooms include comforts, such as premium bedding and pillow menus, in addition to perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
  • Other amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with showers and baths or showers
    • 55-inch flat-screen TVs with premium channels
    • Wardrobes/cupboards, free infant beds and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Sheraton New York Times Square Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Sheraton New York Times Square Hotel?

As of 11 Aug 2026, prices found for a 1-night stay for 2 adults at Sheraton New York Times Square Hotel on 16 Aug 2026 start from €171, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sheraton New York Times Square Hotel?

Self-parking is available for USD 75 per day.

What time is check-in at Sheraton New York Times Square Hotel?

Check-in start time: 4 PM; check-in end time: anytime.

What time is check-out at Sheraton New York Times Square Hotel?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Sheraton New York Times Square Hotel located?

Located in Manhattan, this hotel is steps away from Broadway Theatre and Broadway. Rockefeller Center and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 57 St. - 7 Av Station is 2 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton New York Times Square Hotel Reviews

7.4

Good

7.8

Cleanliness

7.0

Amenities

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 3489 out of 8917 reviews
Rating 8 - Good. 1912 out of 8917 reviews
Rating 6 - Okay. 1557 out of 8917 reviews
Rating 4 - Poor. 931 out of 8917 reviews
Rating 2 - Terrible. 1028 out of 8917 reviews

Reviews

Verified review

10/10 Excellent

Keilin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in NYC. Staff was awesome.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent room, very comfortable bed
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Hasan

Liked: Cleanliness, staff & service
Staffs were friendly especially room cleaning crews
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Michael Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful. Location was awesome . I’d book her again.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Iuliia

Hotel was good, great location, but very old and crowded.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Anahi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Nice hotel
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Staff good
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Meta

Disliked: Cleanliness, amenities, property conditions & facilities
Location was the best thing about this hotel. Everything else was disappointing but most of all the elevators were the worst ever!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It was perfect location for every thing we like to do in NYC. Staff was amazing. The gentleman who helped us was friendly, helpful, and made us feel welcomed. The Starbucks inside has limited items but was great. We paid for view rooms and it was beautiful. We also did the connecting suite for my husband and I and then our kids which was perfect. We will definitely stay here again.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex was very efficient with checking in guests since there was a long queue. He was very accomodating.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a wondersful experience. The breakfast at Hudson was very popular and the staff did a great job even though there was a wrap around line. All employees that I encountered were very helpful and friendly.
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Braulio

Disliked: Staff & service, amenities, property conditions & facilities
Location was perfect! Insulation was good! But the elevators…it was horrible!!! Prepare to wait for elevators. Good luck!
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liliana

Liked: Staff & service, property conditions & facilities
Excellent location. Nice staff. Elevator system is really bad. Super long lines for everything. Cleanliness was decent. Bring your own toiletries.
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room itself was incredibly clean and the staff was very friendly. The only issue that we had was how long the line was to check in. We stood on line for almost an hour while only 2-3 staff members were assisting with a 100+ person line that stretched out the door - and we arrived exactly on time for our check in. Other than that everything else was great, but that definitely needs to be rectified in the future.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very busy, clean but a little dated. They have an older bathtub; no walkin shower. It was neat and clean. The beds were nice and comfortable. What I liked most about the hotel was that they have a restaurant right off from the lobby. We were able to get a bite to eat after a long day flying and a 45 minute ride from the airport. The Yellow cab took us the long way to get to the hotel so he can make more money. Leaving the hotel we took an Explorer back and got to the airport within 25 minutes.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The cleaning staff was wonderful—very kind, attentive, and always willing to help whenever we needed anything extra. They went above and beyond, especially when my child became sick. They promptly provided extra soap, clean towels, and made sure our room was cleaned thoroughly, which we truly appreciated. We also had an emergency with the sink plumbing, and the maintenance team responded immediately and resolved the issue right away. Overall, the staff's kindness, professionalism, and quick response made our stay much more comfortable. We are very grateful for their excellent service.
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Tosheba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean but the fridge did not stay closed so I couldn’t keep my water and drinks cold or my left over food. They didn’t have wash cloths most of the time. The beds were so high could barely get in them without jumping. It was in a nice location though close to subway and all the action just a couple blocks away.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Julio Cesar Moreno

Liked: Property conditions & facilities
Disliked: Amenities
I booked a two-bedroom room but was surprised by how small the rooms were. My wife called to order room service, only to find out that the hotel no longer offers it because it is under new management. This was disappointing, as we weren't informed ahead of time. The elevator situation was one of the biggest frustrations during our stay. Since our room was on the 11th floor, my family and I regularly waited 5 to 10 minutes just to get an elevator. I also think the staff could be more accommodating when it comes to allowing guests to use the restroom while waiting to check in. After traveling for hours, it's unreasonable to expect guests to wait until they receive their room key before they can use the facilities. Overall, the long check-in process, crowded lobby, slow elevators, and lack of room service made our stay less enjoyable than we had anticipated.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
They charge $6 per bag to hold them when you check out in morn if you still have the day to spend in the city. I’ve never had to pay for that at any hotel I’ve stayed at before. They also charge $38 a day for their “fee”. They do offer a $35 credit a day for food or drink to off set that I guess. We decided to get Starbucks the next morning to use the credit and waited almost 45 minutes for our order to only be incorrect. The lattes we ordered had no flavor and the chia was very off. Complete waste of time and the credit. Air conditioner wasn’t cooling efficiently. They did send someone up very quickly. He was able to get the room a little cooler and we got a fan brought to room . Room was clean and comfortable. Mattresses were a bit too soft for my liking but I know some would love it.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

IDIL

Liked: Cleanliness, staff & service, amenities
Sheraton Times Square is in a fantastic location, right between Central Park and Times Square. We walked almost everywhere during our stay. The area felt safe, and at the same time we avoided being in the middle of the busiest crowds all day. The hotel itself is huge, and that’s both its biggest advantage and its biggest challenge. Because of the number of guests, you should be prepared to wait—for the elevators, check-in, luggage storage, and even breakfast. My recommendation would be to skip the breakfast package. The breakfast itself is actually very good, but in my opinion it’s not worth the long queues and the crowded dining room, especially when there are so many great breakfast options nearby. If possible, I would also recommend requesting a room on a lower floor. Of course, you won’t want to carry luggage on the stairs, but on some days it gives you the option of avoiding the elevator waits. One feature I really appreciated was the spacious lobby. It has excellent seating, workspaces, and places to grab a snack or coffee. I had several early morning business meetings with Europe, and it was a comfortable and quiet place to work. Overall, I would definitely stay here again. Next time, though, I would request a lower-floor room, skip the breakfast, and make sure to download the Marriott Bonvoy app in advance, which I believe would make check-in faster and smoother.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Amit

Disliked: Staff & service, amenities, property conditions & facilities
The good: The hotel’s location is good. Only a few blocks from Times Square and close to food and subway. The bad: staff is not helpful at all. The hotel is too big with many rooms and the staff is not able to handle that much traffic. At any given time, the wait to talk to anyone at the front desk is 15-60 min. There were 10-20 people in the line and only 1-3 counters open. They have a weird system for calling elevators. It almost always took 15-20 min to even get an elevator to get to my floor, which was super annoying. The room cleaning staff left fewer towels and/or coffee pods regularly. Their water fountain was broken. The ugly: they charged an unexpected $40/day “destination fees”. It is not a resort, so not sure whats that for. They told is that you can use $35 as credit daily at restaurants on the property. The catch is that the credit expires at mid might, so doesn’t carryover. Also, the lines at these restaurants were a mile long. So you can either do sight seeing in NYC or redeem your $35! Overall, bad experience, would not recommend.
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Royal

Disliked: Cleanliness, staff & service, amenities
Great location — very convenient, close to everything, and walkable. However, the hotel itself was disappointing. The elevators had long wait times and were often inaccurate. The service, especially at the gift shop, was a terrible experience. The only exception was the gentleman at Starbucks, who was genuinely kind and attentive. Cleanliness was also below expectations, dust was visible throughout the room. For the price and reputation, I would think twice before booking again.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Whitney T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel deserves a higher review score. I was somewhat nervous based on the reviews, but the place is nice. The location is great, our room with two double beds was larger than I expected, the room was clean and was cleaned each day. I would certainly stay here again. Yes, the lines for check-in are long. Yes, there were waits at the elevators. But there's 50 floors of hotel rooms, what do you expect? The daily fees were already calculated in the Expedia price, so no surprise there. For what we paid compared to the other hotels in NYC, I was very pleased.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, rooms clean and comfortable
Stayed 4 nights in Jul 2026