Dear Keegan,during your stay, you had personal contact with Bader Suites staff on several occasions. In the course of several enquiries on our part, it was confirmed to us, that everything was in order. We are therefore rather astonished to be informed in this way about possible shortcomings.Regardless of this, we took your complaint as an opportunity to recapitulate the events with our team members today. First of all, we would like to emphasise, that each of our flats is thoroughly and carefully checked before arrival.As we noticed light cigarette smoke in your apt you reserved on Thursday, 15.02.24, the apt. was thoroughly cleaned and ventilated again on Friday, 16.02.24. After a further check by two members of staff, no odours were detected on Friday, 16.02.24. On the day of arrival, Friday 16 February 24, at around 7pm, you informed our colleague Sasa at reception, that you didn't want to stay in the suite, especially as it smelled of cigarette smoke. You were then offered to move to another apt. which you accepted.The following day, Saturday, 17.02.24, the Suite was given another deep clean. You were given the opportunity to view the Suite again, to decide whether you wanted to move back to Suite. After your inspection, you informed our Sasa, that there were no further odour nuisances and that you wanted to move back to the Suite. In the afternoon of the same day, you spoke to our housekeeper Dragana. As you obviously still noticed odours, the curtains were removed.On your departure, on Monday, 19.02.24, you confirmed to Sasa again, that your stay was fine and that everything was in order.Contrary to your statement, you were offered compensation for your subjectively perceived shortcomings, which you accepted!The fact, that you travelled with your dog, but didn't mention or register it with us, should also be mentioned for the sake of order.With kind regards from the Bader SuitesAndreas Lechner

Dear Guests, thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our place clean and cozy. Your feedback means a lot to us, and we look forward to welcoming you back in the future. If there's anything more we can do to enhance your experience, please feel free to let us know. Warm regards Bader Suites Team

Dear Jennifer,thank you for taking the time to share your experience with us.It is true, we are an almost contactless Apartment House (NOT Hotel) and the check-in-process works online. In advance we'll inform all guest in detail about the procedure and we kindly ask for the check-In time. In case of questions or problems our concierge Sasa is in the house to be helpful, daily from 8 am -5pmSorry, but we didn't had an information from you, that you would be arriving after 6pm - then we could have prepared for that....Also, we would have then immediately provided the extra bed for the accompanying person you did'nt notify. Bader Suites is NOT a Hotel, towels are not changed. Upon request, they can be changed for a small fee. Alternatively, washing machines / dryers are available to our guests in the house.Dear Jennifer, we thank you for your stay and wish you all the best.Bader Suites Team

Dear Tarmo, thanks for the great review.We look forward to welcome you soon again in Bader Suites. Best regards

Dear Richard,thanks for the 5 points!Great to hear that you enjoyed the stay in Bader Suites.We look forward to welcome you soon again in our charming apartment house.Greetings from all of us!

Dear Mrs. Williams,thanks for the great comment.We are happy to hear, ttah you and the whole family enjoyed the stay in our Bader Suites.We look forward to welcome you soon again here.Best regards to all of youThe Bader Suites Team

Dear Darry, thank you for your positive feedback. We look forward to welcoming you again soon. Stay healthy! Best regards Your Bader Suites Team

Lieber Wolfgang,vielen lieben Dank für Ihre tolle Bewertung.Wir freuen uns auf ein baldiges Wiedersehen bei uns in den Bader Suites!

Lieber Gast, vielen Dank für Ihre 10 Punkte. Es freut uns sehr, dass es Ihnen trotz der kleinen "Panne" bei uns gefallen hat! Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und senden die besten Grüße aus dem sonnigen Garmisch

Dear Guests, thanks for the 10 points. We are very pleased that you enjoyed your stay with us and we are already looking forward to seeing you again soon. Best regards Bader Suites Team

Lieber Gast, vielen Dank für 5 von 5 Punkten. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat. Bis hoffentlich ganz bald Ihr Team von den Bader Suites