Garris Hotels

"What a lovely hotel! The information provided in advance was so helpful. The staff was friendly and welcoming. Great location too! We loved our stay here and hope to return next year."

"It was a wonderful pleasure to stay at Auberge Ostape. Our only regret is that we only stayed two nights. It is hard to get to and incredibly worthwhile once you get there. The staff is most gracious and the restaurant is extraordinary. We hope to return."

"Was close to everything, like restaurants , grocery store tourism office. Good space"

"Main issues - cleanliness dirty appliances greasy surfaces + dead flies had to clean before using. Both fridges/freezers uncleaned 1leaking water constantly mopping floor, didn’t use got fed up of cleaning other people’s dirty. Pet hairs on sofa, surfaces and beds/bedding + dead bugs. No bed linen/pillows, cushions instead, very dusty + dead bugs stuck on them. Was asked if we brought our own bedding on arrival then provided with bed linen and towels that we did not use because of their state. As the shops were closed by the time we arrived at the property we had to clean and hoover the bedroom and went to bed with no linen. Two of the bedrooms separated by screens so not proper bedrooms. The only shower and hand washing basin is in the ensuite of the main bedroom. The only toilet is outside main bedroom, does not have a hand washing basin. Very strong nasty odour in the toilet. The spiral stairs are very difficult to negotiate in general and was a nightmare to get our luggage upstairs and are unsteady. The swimming pool is situated at the front of the owners side of the house, and was informed politely that because of the time of the year we might not wish to use it on arrival. Shocked on departure she asked if we left the property cleaned. The owner was informed about the overall cleanliness, bedding, and the dirty leaking fridges so there should be no excuse for others to go the same experience as us in hope that these are basic standard hygiene expectations."

"We had a lovely stay. The owners were friendly and welcoming. Despite our small amount of French and their small amount of English we managed to communicate well. The gite was comfortable and clean with plenty of space. The setup worked really well for older kids and teens but might be harder with younger kids as their bedroom was in a completely different part of the building to ours and they had to use the outside bathroom. We had our own apartment upstairs, which was lovely. The garden and surrounding countryside are beautiful and the pool has the most amazing views of the Pyranees. Fantastic value for money. Would definitely stay there again."

"Tired and dated room, poorly functioning toilet flush, shower holder broken, poorly lit room, substandard cleaning as hairs left on walls."

"C’est un endroit idéal pour tout ceux qui aiment la nature et le calme. Jean est très accueillant et a l’écoute, la maison bien aménagée. Merci Jean de nous avoir donné la possibilité de passer un excellent séjour :) nous reviendrons! "

"Could be nice but room not clean very well."

"Extraordinary boutique hotel. We had a delightful stay. The owners show you to your room, are there every day, and offer good sight-seeing and restaurant advice. The room, like all the decor, is lovely, the beds are comfy, and the table on the balcony is great for coffee. There is a coffee maker, minifridge and an individual air conditioning unit that makes any heat wave bearable. There is ample closet space and the bathroom modern with attractive lighting. If you want to eat in, there is a communal microwave and one-pot meals available to heat up. The wi fi works great. It is a pet-friendly place: several dogs were there, including those of the owners. The only possible minus is that there is no elevator and the stairs are a bit steep. Excellent value."