Genesee Depot Hotels

"Expedia lists the hotel as pet friendly. When we arrived with our fur baby, the woman at the desk seemed unsure if they accepted pets or not. Finally she said they could, but there was a retainer fee of $100 that we would get back upon checkout and room inspection. No problem. Paid it. Next morning I look at my bank app and they had taken $212 out, but later it was corrected to $100. Checked out the following day, and was told that it would be a few days and our money would be returned. After a week and it had not been returned, I called them. The lady who answered didn’t know the answer. She stated she would have to talk to her manager and she would call me back. She didn’t call back. Few days later I called again. I was then told the return of my deposit can take up to 2 weeks. Ok, np. After 2 weeks and still no refund, I called the corporate office. Then I was told that sometimes it can take longer, and actually the pet policy had changed. They don’t allow pets anymore. She said she was going to look into the issue and call me back. That was a week+ ago. No phone call no refund. I am now a month past our stay date. No refunds, no call backs. zero. At this point I don’t have high expectations of hearing from again, nor getting my deposit back. For the record, we are responsible pet owners and there was absolutely no reason that it shouldn’t have been returned, our little man was a perfect gentleman for the stay.. no mess, no smells.. nothing. We won’t be going back there."

"great place to stay "

"Clean comfortable room"

"It would be great if they updated their technology in regard to the TV "

"Very helpful and friendly staff. We didn't like that people were smoking and stinking up the hallway. Property could use some updates. Our stay was fine."

"Someone Stole My Loafers Microwave Didnt Spin, Staff At Counter Dave Worked Sunday Evening Made Me Pay For An Extra Waterpark Pass Because I Booked Thru A 3rd Party So I Wouldn’t Recommend Booking That Way, Prices Were The Same. Room Wasn’t Clean Smelled Like Dog. O And Maintanence Woke Me And My Family Up At 7am So Loud And I Think He Took Loafers. Btw No Good Movie Channels Nor Netflix Smh"

"The room was nice and clean, we couldn’t figure out how to work the curtains "

"Very clean place "

"Had a nice stay and as expected. This is our 5th time staying at this hotel"