Exterior

Reviews of Novotel Suites Geneve Aeroport

4 out of 5
Novotel Suites Geneve Aeroport
Avenue Louis Casaï 30, Vernier, GE

Reviews

8.8

Excellent

Rating 10 - Excellent. 486 out of 1000 reviews" "
Rating 8 - Good. 393 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

YAHYA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in
Stayed 4 nights in Apr 2024

8/10 Good

Vishal Kantilal

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jonathan, Assistant manager on 15 Apr 2024
Dear Vishal, Thank you for taking the time to share your thoughts on your recent stay with us.We are pleased to hear that you found our rooms clean and our service exceptional. Our staff takes great pride in offering attentive care to all our guests. However, we regret that the hotel's condition did not meet your expectations. We strive to maintain our 4-star standards and, as you may be aware, we have plans for renovations to enhance our lobby and breakfast area as part of our commitment to improvement. Our goal is to provide comfortable and well-maintained accommodations for both short and longer stays, and we are glad that these aspects positively marked your experience with us.We look forward to the opportunity of welcoming you back to Novotel Suites Geneve Aeroport in the future.Kind regards,

10/10 Excellent

Michael, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for an overnight enroute to your early morning flight. Just mind there is no shuttle so if traveling with winter sports gear you will need a taxi/van to go to the airport.
Stayed 1 night in Feb 2024

10/10 Excellent

Kerrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 3 nights including 2 teenagers in a family room. Great to have a curtain to partition our beds off from theirs at night and give each other a little privacy. The location worked very well for us - right opposite a shopping mall and a bus stop across the street also to take you into the centre or out of the city. The staff were all very friendly and spoke great English to our relief! The breakfast had a great range of hot and cold options - even a pancake making machine! All self service and everything was well labelled and we felt relaxed to help ourselves. The only 2 small issues we had: * because we booked through Expedia, we were not told that Geneva city offer tourists free public transport for their stay, and the passes are given either ahead of time or by the hotel on check-in. We only discovered a day into our stay that we were meant to get these. The staff on reception sorted our passes no problem but said it was due to booking through Expedia had been the issue. * We hired a car (unaware of the offer for free public transport) and drove from the airport in the dark to the hotel. Coming from the direction of the airport, the hotel is on the left and the sat nav was insistent we should turn left, across the main road, to get into the hotel, however there were clearly signs saying we couldn't. As a result we lost about 20 mins driving around trying to get ourselves back towards the hotel. Not the hotel's fault but just a warning if driving!
Stayed 3 nights in Feb 2024
Response from Jonathan, Assistant manager on 27 Feb 2024
Dear Kerrie, Thank you for your review. It's wonderful to hear that the privacy provided by the curtain in our family suites added to your comfort, and that our prime location with proximity to shopping and public transport enhanced your stay. Our team is delighted to know they made a positive impact with their friendliness and language skills. We apologize for any confusion regarding the free public transport passes; we're glad our front desk was able to resolve this for you promptly. Your feedback on the driving directions is invaluable, and we'll consider ways to make this clearer for future guests. Your compliments about our breakfast selection and room cleanliness truly brighten our team's day, and we're thrilled that these aspects contributed to an enjoyable stay. We look forward to seeing you again on a future occasion. Best regards,

6/10 Okay

Andy

Travelled with family
Disliked: Property conditions & facilities, room comfort
Distinctly Uninspiring and Pricey Parking
Room was ok - very basic - parking was £21 per night which seemed a bit steep. Room was bizarrely set up and while it was ok I wouldnt go as far as recommending
Stayed 1 night in Jan 2024

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk - Novotel Suites Genève Aéroport on 7 Feb 2024
Dear Faisal,It was a pleasure to welcome you !Thank you so much for your feedback.Best Regards,Valentine

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience with the front desk
The front desk was very helpful
Stayed 1 night in Dec 2023
Response from Front Desk - Novotel Suites Genève Aéroport on 7 Feb 2024
Dear Mike, Thank you so much for your stay in our hotel and your feedback !It will be transmit to the team.We hope to welcome you again,Best Regards,Novotel Suites Genève Aéroport

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport and bus depot
Stayed 4 nights in Nov 2023

10/10 Excellent

Ardian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

MARIA, Dublín 2

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Oct 2023
Response from Jonathan, Assistant manager on 8 Nov 2023
Chère Madame,Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Dans l'attente du plaisir de vous accueillir de nouveau,

8/10 Good

Aparna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jonathan, Assistant manager on 30 Oct 2023
Dear Guest, Thank you for such a positive review of your stay.We are delighted to hear that you appreciated the cleanliness of our suites and the excellent service provided by our attentive team. Our team works hard to ensure that our guests have a comfortable and enjoyable stay.We look forward to welcoming you back. Best wishes,

8/10 Good

shiping, acton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It close to airport. There is a shopping mall cross street.
Stayed 2 nights in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very easy time accessing the hotel via the city bus and it was very comfortable in our stay between flights.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
The location was great - beside the bus stop between the airport and the city. The room was well laid out and initially seemed nice. However, there was no air conditioning/it did not work (we are unclear if there was any - our initial instructions from reception were simply to turn the heating off) and then to try to set it to cooling. There was no effect, however. Moreover, the windows were locked shut (which reception said was a rule from the city for that side of the street). So with the temperature having been mid-20s (celsius) in the day time, we were left with a sleepless night in a stuffy, hot room. The receptionist had little sympathy, seemed surprised at the situation and was unable to help.
Stayed 1 night in Sep 2023

6/10 Okay

satish

Liked: Cleanliness, staff & service
Ac was not working properly. Bath room is split and not comfortable
Stayed 2 nights in Aug 2023

6/10 Okay

Humaid

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The location is fantastic, but the hotel is just above the average. By the way, you need to pay for the parking.
Stayed 1 night in Aug 2023

10/10 Excellent

XIAOLEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay for one night. The interior design of the room reflects thoughtful engineering balancing space, convenience and comfortability.
Stayed 1 night in Aug 2023
Response from Jonathan, Assistant manager on 25 Aug 2023
Dear Guest, thank you for sharing your experience at our hotel. We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold. It would be a pleasure to have you return on your next visit to Cointrin . Kind regards,

10/10 Excellent

Daisy, Colindale

Travelled with family
Liked: Amenities, property conditions & facilities
Room very clean, room cleaned everyday with change of towels. Very accesible to airport and city centre. Geneva pass great add ons.
Stayed 3 nights in Jul 2023

10/10 Excellent

Dominik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent new hotel close to airport - clean, quiet, and convenient. It does not have a shuttle service, however, it’s close to a bus station. Note that getting an Uber is problematic due to short distance. Also has great restaurant - the Swiss Bistro.
Stayed 1 night in Jul 2023
Response from Jonathan, Assistant manager on 3 Aug 2023
Dear Dominik, Thank you for taking the time to share your review. We are delighted to read that your time with us was enjoyable and that you found our rates competitive. It's also great to know that you had a comfortable and undisturbed night's sleep we understand this is high on our guests' list of priorities. It would be a pleasure to welcome you again. Best wishes,

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Xiao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are good
Stayed 3 nights in Jul 2023
Response from Jonathan, Assistant manager on 20 Jul 2023
Dear Guest,We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.

8/10 Good

Jessie, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, great breakfast, easy access to public transportation
Stayed 1 night in Jun 2023

2/10 Terrible

James

Stayed 1 night in Jul 2023
Response from Jonathan, Assistant manager on 3 Aug 2023
Dear Guest, Thank you for taking the time to share your experience at our hotel.We are sorry that your recent stay at our hotel didn't meet all your expectations. We would be interested in knowing what we could have done to make your experience more enjoyable, as your satisfaction is always a top priority.We hope to welcome you back in the future for an even better experience. Best regards,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Best night's sleep of the holiday. No Noise from the airport. Room was cool and bed was comfortable. Transport was convenient. Good wifi. Most importantly, the lady at reception was kind, patient and helpful
Stayed 1 night in Jul 2023
Response from Jonathan, Assistant manager on 10 Jul 2023
Dear Peter, Thank you for this great review. A message of satisfaction is always an incentive for our team to continue with their efforts to uphold our high standards. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We look forward to welcoming you back on a future occasion. Best wishes,

8/10 Good

Kasirajah

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Jonathan, Assistant manager on 10 Jul 2023
Dear Guest, Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back again in the future. Best wishes,

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Jonathan, Assistant manager on 28 Jun 2023
Dear Sameer, Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on your next visit.Best wishes,

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice near airport. Staff very friendly and helpful. Room a little small but it worked for 4!
Stayed 1 night in Jun 2023
Response from Jonathan, Assistant manager on 12 Jun 2023
Dear Karin, Thank you for leaving us this review of your recent stay.We are delighted you had a pleasant break and appreciated our high standards. We are sorry that you were not completely satisfied with the size of your room. Your kind words about the friendly and professional service you received from our team members are much appreciated.We look forward to welcoming you back in the future.Best wishes,

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, close to airport and bus routes. Clean, spacious room and friendly, helpful staff.
Stayed 2 nights in Apr 2023
Response from Jonathan, Assistant manager on 5 May 2023
Dear Elizabeth, Thank you for positively reviewing your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We are delighted to know you feel you have found a home away from home in Cointrin . We look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient to buses in to town. Clean rooms. No complaints.
Stayed 2 nights in Mar 2023
Response from Jonathan, Assistant manager on 27 Mar 2023
Dear Jamie, Thank you for sharing this positive review. We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We look forward to welcoming you back on a future occasion. Best regards,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience and friendly staff.
Stayed 4 nights in Mar 2023
Response from Jonathan, Assistant manager on 21 Mar 2023
Dear Michael, Thank you for this positive feedback. We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible. We look forward to welcoming you back on a future occasion. Best wishes,

8/10 Good

ROBERT

Stayed 1 night in Mar 2023
Response from Jonathan, Assistant manager on 31 Mar 2023
Dear Robert, Thank you for your review.We are pleased that we were able to meet your expectations.We hope to have the pleasure of seeing you again in the future. Kind regards,

8/10 Good

Khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, friendly staff
The hotel was nearby the Geneva Airport. Also it was front of shopping mall Balexert. It’s a quiet place and the hotel provided us free transportation throughout our stay which is amazing and made our stay easy. I liked the hotel and how friendly they are and I think whenever I come to Geneva I’ll stay there.
Stayed 3 nights in Jan 2023
Response from Kim on 17 Jan 2023
Dear Khalid, Thank you so much for this rating !! It is so gratifying for the team to read you. We hope to see you again for you next visit in Geneva! Sincerely Kim - Front Office

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Response from sabrina on 10 Jan 2023
Dear LawrenceThank you so much for this amazing rating!Kind regardsSabrina from Novotel Suties Genève Aéroport

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from sabrina on 10 Jan 2023
Dear Simon Thank you so much !We hope to welcome you back next time!SincerelySabrina from Novotels Suites Genève Aéroport

8/10 Good

d

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend in geneva
Good solid stay no complaints, we enjoyed our stay in geneva. Local bus service stopped just outside (no 10 bus takes you into geneva city centre). Large shopping mall opposite with a nice supermarket and food hall. (Note mall is shut sundays)
Stayed 1 night in Dec 2022
Response from sabrina on 10 Jan 2023
Dear Guest Thank you so much to share your experience and this positive review!We hope to welcome you back next time!SincerelySabrina from Novotel Suites Genève Aéroport

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and bus stop, mall, airport all very close.
Stayed 1 night in Nov 2022
Response from Kim-Reception on 25 Nov 2022
Dear Michelle, It is a pleasure for us to provide the best service to our customers. The entire team at Novotel Suites Geneve Aeroport thanks you warmly for passing on this encouragement. We look forward to welcoming you during your next stay in Geneva. Kim from Reception of Novotel Suites Geneve Aeroport

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is Ok in general
Stayed 8 nights in Oct 2022
Response from Elise on 3 Nov 2022
Dear Ammar,Thank you for your good feedback.We hope to welcoming you soon again.Best regards,Elise and Novotel Suites team

8/10 Good

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in Sep 2022
Response from sabrina reception on 15 Oct 2022
Dear Amal Greetings! And thank you so much for your positive review! it is gratifying for us and I don't miss to share with the rest of the team.We hope to welcome you back next time!SincerelySabrina from Novotel Suites Genève Aéroport

10/10 Excellent

Liesl

Stayed 1 night in Aug 2022
Response from Jonathan - Assistant manager on 13 Sept 2022
Dear Liesl,Thank you for rating our establishment following your stay.We really appreciate and we hope to welcome you during your next stay in Geneva.Best regards

10/10 Excellent

Vassudha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on Hotels.com, extraordinary service
Excellent service, front desk very welcoming. Breakfast was awesome. Room was clean and child friendly. We definitely recommend and will come back.
Stayed 1 night in Jul 2022
Response from Jonathan - Assistant manager on 13 Sept 2022
Dear Vassudha,We thank you for your comments which are really appreciate.Of course, your kind words will be shared with our team.We hope to see you soon.Best regards

10/10 Excellent

Ian

Stayed 1 night in Aug 2022

8/10 Good

violet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy within my choice to stay.
Stayed 4 nights in Jul 2022
Response from Jonathan - Assistant manager on 13 Sept 2022
Dear Guest,We thank you for your message.Your comments are really appreciate and will be forwarded to our team.We hope to see you soon.Best regards,

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Vassudha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best customer service, clean & met expectations
We stayed for 4 days so far & will extend for another day. We highly recommend this hotel. Best in cleanliness, awesome customer service and very kids friendly. The family suite and overall hotel is very well designed and cater for all needs. A swimming pool or outside play area will be a great addition as there is space in the backyard.
Stayed 1 night in Jul 2022
Response from Jonathan - Assistant manager on 13 Sept 2022
Dear Guest,Thank you for this very kind review following your stay at the Novotel Suites Genève aéroport.We really appreciate it adn we will share it with our team.For sure, we take note of your suggestion regarding the swimming pool outside.Once again, we thank you and hope to welcome you again.Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Jonathan - Assistant manager on 13 Sept 2022
Dear Guest,Thank you for rating your stay with a 10.It's a pleasure for all of us.See you soon.Best regards

10/10 Excellent

Vassudha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Value for money & excellent service
Excellent service and great location.
Stayed 1 night in Jul 2022
Response from Jonathan - Assistant manager on 7 Aug 2022
Dear Vassudha, Thank you for your nice words following your stay. We hope to see you soon. Best regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
room not clean
We stay at Novotel’s often and were never disappointed so far. Until now: the restaurant is closed on weekends (why?), somehow the room was cold all night (even though A/C turned off (?), bed linens were blood stained and floor under the bed not vacuumed! It was disgusting! Definitely not returning to this establishment.
stained sheets
dirty floor
Stayed 1 night in Jul 2022

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice customer service 👍👍
Stayed 1 night in Jul 2022
Response from Jonathan - Assistant manager on 7 Aug 2022
Dear Sir, We thank you and appreciate your comment following your stay. We hope to see you soon. Best regards

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The elevator did not work and the check in attendant said just use your card sir, as if I was that incompetent. Other than that, the food next door was awful and overpriced and there was only one coffee in the room and the rest were decaf. Who drinks decaf?? The man that checked us out took good care of us however.
Stayed 1 night in Jul 2022

8/10 Good

Kuofang

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy parking, good price.
Stayed 2 nights in Jun 2022
Response from Jonathan - Assistant manager on 20 Jul 2022
Dear Guest, Thank you for sharing your experience following you stay at the Novotel Suites Genève aéroport. We really appreciate your comments and we hope to welcome you soon. Best regards,