Houston Hotel Guide - Gerald D. Hines Waterwall Park hotels in Houston, United States of America.

" Be cautious when a hotel offers you an “upgrade” that you did not ask for. I stayed at the **Royal Sonesta in Houston** last weekend, and it was one of the worst hotel experiences I have had. When I asked for a room with a queen bed, the receptionist told me none were available. She went to the manager’s office and returned saying they could upgrade me to a room on the Executive/Concierge floor instead, describing it as a spacious room with a lovely view. I was pleasantly surprised at first, but soon realized it was not really an upgrade or a favor. Unfortunately, the reality was very different. The room was extremely small—more like an airport hotel room—with a very average view. The most disappointing part was the bathroom. The bathtub and shower head were extremely old, and there was no handheld shower. The shower head looked so old and dirty that taking a shower was quite unpleasant. I asked if they could move me to a room with a handheld shower so I could help my elderly mother shower. I was told those are only available for disabled guests. I explained that my elderly mother does have mobility issues, but I was then informed that no rooms with a handheld shower were available at that time. The breakfast was also below average, so I would not recommend paying the $30 per day for it. In addition, there was no bellman, and there seemed to be only one recepti"

"Gym was limited. Breakfast was almost non-existent. Rooms were clea . Staff at night and on checkout were amazing. My first room 6 cards later I never did get into the room but checkin lady was great."

"Wonderful location which was safe and clean. "

"Everything wa"

"We celebrated my daughter’s 8th birthday here. The staff was nice and friendly, the rooms are nice and clean. And the breakfast was great. I only gave 4 stars because the indoor pool was cold and that was the main reason for booking the room."

"“Suites” were out dated, smell of old water and stained sofas. We had two rooms and the “studios” were remodeled and much more clean. Don’t recommend suites and staff was overall pretty rude and annoyed. "

"Great place, good food, friendly people. Lots of shopping and restaurants nearby. "

"The AC is very noisy. You can’t have a better sleep here. Stay somewhere else."

"Very clean room, excellent staff, right in the middle of one of the largest malls in the U.S. Very little is gratis, though, so come prepared!"