2/10 Terrible
Michael
Business traveller, Travelled with group
2 May 2024
Liked: Cleanliness, property conditions & facilities
Visited for a conference March 23-26 , Booked and prepaid for a suite back on October 11th 2022, a full 5 1/2 months in advance. When i arrived i was told i was being downgraded to a double room because they overbooked the suits for that weekend. And due to me being the last one to make a reservation for a suite, i was automatically downgraded. Which to me is almost nonsensical. First because of when i made made my reservation, 2nd when i was looking for other rooms for friends and family members weeks later for other guest, they still had suites available. And finally lets face it Gettysburg in the middle of march is not going to sell out of suites 6 months in advance. But i digress, But to make matters worse i was told by the front desk clerk who checked me in, that the rate for the double was the same as for a suite, which is laughable. When i showed him my conformation from Expedia with my nightly rates, he refused to budge or give me a credit for the price i paid. I actually had to call Expedia customer service and they were able to contact the hotel, verify the price of the double room then issue me a credit.
The staff at the Gettysburg Wyndham failed to make right their mistake, nor did they apologize for the inconvenience and aggravation i was put through. I booked a suite due the size and separate sleeping area because i knew id be hosting convention guests in the evenings. Room was unsuitable in size and amenities. Lastly i was not offered Expedia vip benefits
Michael
Stayed 3 nights in Mar 2023