Gilbert Hotels

"Carpets smelled and were dirty. Staff was not very welcoming. Did not know hotel was attached to a bar open late night "

"No problem basic room, good value for price range. Excellent breakfast served buffet style by staff at bar area"

"Yes"

"I am requesting a full refind"

"First of all, this place is a joke. It felt like the “ghetto of getaways.” From the moment we arrived, we noticed trash everywhere. Cigarette butts, bags, bottles—you name it. It’s clear they either don’t take pride in the property or simply don’t care. We stayed in the Champagne Towers and the room was just okay, at best. The bigger issue was that nothing worked. The fridge didn’t get cold, light switches didn’t work, the tubs were chipped, and the list goes on. For the price we paid, it was shocking how run down everything was. And DO NOT use the fireplace. It will smoke the entire room out. I should have realized this sooner based on the piles of half-burnt logs scattered outside the doors. I counted at least five or six—clearly other guests had the same experience and had to throw them out before the room filled with smoke. The first night we paid $100 for dinner, which was a huge mistake. We sat for 15 minutes before being acknowledged, and they weren’t even busy. Meanwhile, the staff in the back were laughing and carrying on. When our server finally came over, she forgot our drinks, forgot the bread, and the food took forever. By the time it arrived, we were ready to leave. We were also not allowed to take the food back to our room, and the explanations we were given made no sense. One staff member claimed it was because dinner was “all you can eat” (it’s not). Another said it was because there are no microwaves in the rooms and the food couldn’t be reheated properly "

"Room was clean. Entire place was laminate flooring. The walls were thin and you could hear everyone above, below and side to side. Not very quiet. Transient long term stay motel. No amenities. No housekeeping etc. in our 4 days there, twice we saw police and ambulance response to the place. I. wouldn’t recommend if you are used to Marriott or Hilton type of stays. We would not be staying here ever again. "

"Very comfortable and Pleasant "

"Very clean staff was amazing "

"Its old"