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Reviews of Moxy Glasgow Merchant City

3 out of 5
Moxy Glasgow Merchant City
210 High Street, Glasgow, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 462 out of 734 reviews" "
Rating 8 - Good. 197 out of 734 reviews" "
Rating 6 - Okay. 45 out of 734 reviews" "
Rating 4 - Poor. 13 out of 734 reviews" "
Rating 2 - Terrible. 17 out of 734 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Nice
Stayed 1 night in Apr 2024

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there as it was near to the registry office where we were getting married. Staff were so kind and friendly. We were given free cocktails and Photo Booth when they found out about the wedding! I would thoroughly recommend the Moxy. The staff made our special day more memorable!
Stayed 2 nights in Apr 2024

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yup
Stayed 3 nights in Mar 2024

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is quirky and fun.
Stayed 1 night in Mar 2024

10/10 Excellent

William V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern hotle. The staff was friendly and let us check in a little early.
Stayed 1 night in Mar 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Atticus

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, very clean. Handy for High St rail station
Stayed 2 nights in Feb 2024

8/10 Good

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but workmen outside
Hotel was lovely, only downside was workmen doing roof repairs at 9am. Specifically booked because of the 12pm checkout, but otherwise a good stay.
Stayed 1 night in Feb 2024
Response from Fiona on 3 Feb 2024
Thank you for your review. We apologies for the works going on around the hotel, unfortunately the necessary works start at 9am. Moxy Crew

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly Excellent
Quick check in, friendly staff, good value, comfy bed, and quiet. All good. Give the breakfast a miss though - limited to beans, scrambled eggs, sausage and bacon (no black pudding, or hash Browns or potato scones) - so you'd be better going to a cafe nearby. The hotel was good value overall.
Stayed 1 night in Feb 2024
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright and Funky
I guess Moxy is a chain that Marriott are aiming at a younger clientele (I'm a pensioner) but it was excellent value and in a location that suited this trip. The room has no wardrobe or drawers, just a thing to put your suitcase on, so not suitable for a longer stay. Funky lighting - not a problem -I liked the dim option in the en-suite and the motion sensitive light under the bed for when I got up in the night. Very handy for University of Strathclyde, cathedral area and Merchant City. Currently swathed in scaffolding for roof work but not a problem in the room.
Stayed 3 nights in Jan 2024
Response from Fiona on 3 Feb 2024
Hello, Thank you for your amazing review. Moxy is not for the young but for the young at heart :) Moxy Crew

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, handy for the city. Nice comfortable bed, clean room, helpful staff. Could not ask for anything more.
Stayed 2 nights in Jan 2024
Response from Fiona on 3 Feb 2024
Thank you for your reviewMoxy Crew

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

4/10 Poor

Toni

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Usually enjoy visiting moxy hotel. On this visit there was a party of about 20 of us to see the Celtic/Buckie game. As my son in law was playing we had said we could all celebrate at hotel after game with some food and drinks. On the morning of game we found out the hotel bar had ran out of Vodka, Perona, Stella & Merlot wine. We asked if this could be available in the evening and was told we are not sure. Arrived back at hotel to have a few celebratory drinks to find they had not managed to sort the problem. As these 4 drinks were a large portion of our groups favourite drinks the evening didnt go as planned. Spoke to manager following morning and explained our disappointing stay due to this. He said he had went and got the drink that morning, not much good as we were returning home. The breakfast was awful.
Stayed 1 night in Jan 2024
Response from Fiona on 3 Feb 2024
Hello, Please accept our apologies for the fall short of the bar. If you would like to discuss this further please contact the hotel directly for a resolution. Moxy Crew

10/10 Excellent

Keith

Stayed 1 night in Jan 2024
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean room, friendly helpful staff. 4th time staying and will be back
Stayed 1 night in Jan 2024
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

8/10 Good

Leona

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Unfortunately none of the 4 usb points in the room were working, however this did not put a dampener on the experience as we had plugs for our devices with us. Staff were always on hand, helpful and friendly. Would return.
Stayed 7 nights in Dec 2023
Response from Fiona on 3 Feb 2024
Thank you for your review. I will have the maintenance look into the issues addressed. Moxy Crew

10/10 Excellent

Knut

Stayed 1 night in Jan 2024
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Katherine, Denny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed Hogmanay as going to an event . Handy to walk into town . Parking in car park £5 for 24 hours . Funky reception and bar . Room clean and everything you need although bathroom small but who cares . Genius feature is when you step out of the bed a night light goes on under the bed ( especially good for women of a certain age lol ) so you can see to go to the toilet without putting lights on then is on a timer so goes off . Will stay again
Stayed 1 night in Dec 2023
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and good value for money
Great Hotel, close to the city centre. Modern with a few nice touches like games in the bar to keep you entertained, friendly staff. Enjoyed my stay and would return again.
Stayed 2 nights in Dec 2023
Response from Fiona on 3 Feb 2024
Thank you for your review Moxy Crew

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Francoise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is well located - not too far from centre. The communal areas in thelobby are very nice and well kept. The staff was extremely friendly and accomodating!
Stayed 4 nights in Dec 2023
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real surprise
Was expecting a budget style hotel, but was really surprised how good Moxy was. Clean, quiet, comfortable room and an excellent buffet breakfast. Good coffee, too. All the staff were really friendly and very helpful.
Stayed 3 nights in Dec 2023
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonably priced near city centre hotel
Reasonably priced near city centre hotel. Clean, in good condition, no noise issues, about 10 minutes walk to city centre and main railway stations, next to High St station. Would use again
Stayed 3 nights in Dec 2023
Response from Fiona on 13 Dec 2023
Hi Paul, Thank you for your review. Moxy Crew

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Dec 2023
Response from Fiona on 5 Dec 2023
Thank you for your review. Moxy Management

10/10 Excellent

Belle

Travelled with partner
Liked: Amenities
Modern, clean and cool on a budget - the room was comfortable with some nice touches - great lighting, lovely towels and bed linen, proper hairdryer, big coffee mugs - small details but they added up to a big plus. Parking was 2 mins away and extremely reasonable for 24hrs. We had breakfast which was fine altho the quality of the hot buffet items could have been better - but that would be our only criticism. Having stayed in various Glasgow hotels over the years we will certainly use Moxy on future visits.
Stayed 2 nights in Dec 2023
Response from Fiona on 5 Dec 2023
Thank you for your review Moxy management

2/10 Terrible

lindsay

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I booked and paid for this room online. However, when I turned up at the hotel, they asked me for a £10 deposit, which I was more than happy to give them, in cash. I do not take cards anywhere with me. This is my choice and it should be respected. Cash is legal tender. The 'receptionist' refused to give me a key to my room unless I made a card payment, which I was physically unable to do, as my cards were in Aberdeen and the hotel is in Glasgow. Another hotel guest had to pay the deposit for me to enable me to gain entry to my room! I did not use any of the other services in the hotel. Everything is 'cashless' and the place is soulless. This 'hotel' is nothing other than a pretentious hostel and looks shabby both outside and in. There is no proper 'service' to speak of. I won't be back.
Stayed 1 night in Nov 2023
Response from Moxy Management on 5 Dec 2023
Dear Lindsay,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed.We are cashless hotel, this is displayed on the website before booking and through signage at the hotel. It is clearly stated in the terms and conditions the 10 deposit is taken upon check in for the security of the hotel.

6/10 Okay

Shona

Stayed 2 nights in Dec 2023
Response from Fiona on 5 Dec 2023
Thank you for your review. Moxy Crew

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Too far out of town centre. Beds uncomfortable. No control over room temperature.
Stayed 1 night in Nov 2023
Response from Moxy Management on 5 Dec 2023
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed.We do not have an air con system at this hotel, this is a climate control system. This means during winter months it acts as a heater, therefore will continue to heat the room when on. Our suggestion is to turn this off completely and open your window to naturally cool the room.We are located in the heart of the city center on High Street, we are a 10 minute walk from George Square and Queen Street Station and conveniently a 15 minute walk from Buchanan Street the main shopping part of the city. Merchant City is a short 5 minute walk surrounded by many different bars and restaurants. Taxis are adequately available from a button at the reception desk, we can always help you with these services.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fiona on 5 Dec 2023
Thank you for your review. Moxy Management

10/10 Excellent

Sarah

Stayed 3 nights in Nov 2023
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fiona on 3 Feb 2024
Thank you for your review. Moxy Crew

10/10 Excellent

John

Fantastic
Stayed 1 night in Nov 2023
Response from Fiona on 29 Nov 2023
Thank You for your review. Moxy Crew

10/10 Excellent

Margaret

Stayed 1 night in Nov 2023
Response from Fiona on 24 Nov 2023
Thank you for your review. Moxy Crew

8/10 Good

GIAN MATTEO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, warm and comfortable, friendly staff and good location
Stayed 3 nights in Nov 2023
Response from Fiona on 22 Nov 2023
Thank you for your review. Moxy Crew

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from Fiona on 23 Nov 2023
Thank you for your review. Moxy Crew

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Fiona on 20 Nov 2023
Thank you for your review.Moxy Crew

10/10 Excellent

Morag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Compact but very comfortable and clean room, really quiet too. Check-in efficient, carpark just 2 minutes walk away and good value (£5 for 24 hours). Very convenient location for a great night out in Glasgow city centre with late night drinks in the hotel bar to finish.
Stayed 1 night in Nov 2023
Response from Fiona on 20 Nov 2023
Thank you for your reviewMoxy Crew

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and spacious.
Stayed 1 night in Nov 2023
Response from Fiona on 20 Nov 2023
Thank you for your review.Moxy Crew

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Breakfast: Need someone to be checking the food area, making sure that food etc., is constantly topped up, instead of guests having to tell staff when stuff has run out.
Stayed 1 night in Nov 2023
Response from Fiona on 20 Nov 2023
Thank you for your review. Moxy Crew

10/10 Excellent

Chloé

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fiona on 17 Nov 2023
Thank you for your review. Moxy Crew

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fiona on 16 Nov 2023
Thank you for your review Moxy Crew

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2023
Response from Fiona on 14 Nov 2023
Thank you for your review :)Moxy Crew

8/10 Good

Sadie

Stayed 2 nights in Nov 2023
Response from Fiona on 15 Nov 2023
Thank you for your review. Moxy Crew