Apartment, 3 Bedrooms | View from room

Reviews of Aruba Beach Resort

3.5 out of 5
Aruba Beach Resort
Cnr Queensland Ave & 112 Surf Parade, Broadbeach, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 216 out of 637 reviews" "
Rating 8 - Good. 249 out of 637 reviews" "
Rating 6 - Okay. 114 out of 637 reviews" "
Rating 4 - Poor. 43 out of 637 reviews" "
Rating 2 - Terrible. 15 out of 637 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Daryn

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Leah

Travelled with partner
Disliked: Cleanliness, amenities
The best things about this place are that it is cheap and close to the beach and resturants. Other than that it isnt great. The room is tiny and doesn't look very clean. I had to squash a cockaroach on our first night there. The walls are thin so you can hear the people in rooms next door to you very easily. They only give a small amount of free wifi. The pool is kept quite clean and is nice though. There is pretty much no free parking around and they do not provide you with a parking space.
Stayed 2 nights in Oct 2023

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to beach, shopping, casino and exhibition centre. Although it is a dated building, room was clean and comfortable. I would recommend this place for a short stay on the Gold Coast. Would have been happier with my stay if there were lifts to access my room.
Stayed 2 nights in Jun 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Apart from the stairs it was great
Stayed 12 nights in Jun 2023

2/10 Terrible

Nic, Freshwater

Business traveller
Disliked: Cleanliness, property conditions & facilities
Carpet was dirty, furniture had significant wear marks, vinyl lounge worn down to fabric. bathroom incovenient aand difficult to access shower
Stayed 2 nights in May 2023

4/10 Poor

Nic, Freshwater

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Tired old room and furniture that is not being maintained that appears as if they are running the property down.
Stayed 4 nights in Apr 2023

10/10 Excellent

Wayy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean and comfortable bed. Ironing board but no iron.
Stayed 2 nights in Apr 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
There was water in the bottom of the dishwasher. A mug was chipped. There was a bottle of water under the bed. No tissues or alarm clock/radio ..
Stayed 7 nights in Apr 2023

6/10 Okay

lisa

Travelled with partner
Liked: Cleanliness
no laundry, lighting was not good in stairway to rooms. no ashtrays for smokers.
Stayed 4 nights in Mar 2023

4/10 Poor

Carmela

Liked: Cleanliness
Disliked: Staff & service
The location is perfect - close to eating establishments, supermarket & public transport. Unfortunately I didn't know there was no lift. I have a disability that sometimes makes walking difficult. I didn't realise there's *3 Aruba hotels* so walked several blocks until I reached the right one. I was hobbling in pain by the time I arrived and was mortified there was no lift. I assume people with disabilities aren't welcome at Aruba hotels(!). I was in so much pain I comitted
Stayed 2 nights in Feb 2023

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed with the after-hours service. They said they were contactable when they were not, then made up some rubbish about why they couldn't answer the phone.
Stayed 3 nights in Jan 2023

8/10 Good

Abdul

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall nice, but needs upgrading in some areas.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2022

2/10 Terrible

Ole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very dirt, you only needed to use the bath mat and it spoke for itself. Blankets were disgusting and trying to ask for a clean blanket from manager Serena was impossible. She was awful and very argumentative. My husband purchased laundry liquid to clean a blanket. We had an unpleasant stay and would not recommend this place to anyone. Trying to retrieve our refund was and is still an ongoing saga. Serena and Wotif have contradicting stories. Nit something you need when you have loved one on the hospital.
Response from Aruba Beach Resort on 30 Nov 2022
Hi Ole,We are very sad to hear that your unhappy experience. We changed four blankets but unfortunately couldn't meet your sanctification. We showed the photo that all the washed blanket folded nicely and stored in the cabinet. And explained that tea bags placed in the cabinet to absorb the moisture. Your husband then made connection the light smell of tea from the blanket. We understand your pressure and upset especially your loved one was suffering hard time in the hospital. Please understand that the smell of laundry liquid didn't last for weeks after wash. The payment was made to Wotif directly, thus the refund need process by Wotif not from our office.regards, Aruba Beach Resort

4/10 Poor

Charles

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in check out
Stayed 2 nights in Nov 2022

6/10 Okay

Debra

Business traveller
Liked: Staff & service
This is an older, low-rise property with no lift or fancy extras. If you want modern with a view, go somewhere else. This is for you if you want to be close to everything at an affordable price, clean, and with great staff.
Stayed 2 nights in Sep 2022

6/10 Okay

GEORGIOS

Stayed 3 nights in Sep 2022

4/10 Poor

stephen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very dated and unfriendly I wouldn’t go there again
Stayed 2 nights in Sep 2022

10/10 Excellent

Shoba

Stayed 3 nights in Aug 2022

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too many stairs was a plus.quiet and safe
Stayed 2 nights in Aug 2022

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy apartment. Handy for shopping public transport.
Stayed 3 nights in Jul 2022

6/10 Okay

Noel

Stayed 2 nights in Jun 2022

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2022

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but well equipped, spacious, convenient, well kept. I really enjoyed the space.
Stayed 2 nights in May 2022

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was very clean and tidy. Although everything supplied was quite basic, we were very well catered for and had everything we required. Excellent central location to cafes and restaurants!! Quiet at night time. Staff were very helpful and friendly. Will definitely stay again.
Stayed 3 nights in Apr 2022

8/10 Good

Bec

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, amenities
The TV was impossible to get working. Great location for restaurants and trams
Stayed 2 nights in Apr 2022

8/10 Good

Jazmin

Business traveller
Liked: Cleanliness, staff & service
Clean, but dated property. No lifts so make sure you book ground if you have luggage you have trouble lifting. Water temperature isn’t capped either so hot water is scalding. Be careful with kids.
Stayed 2 nights in Apr 2022

8/10 Good

Natalie

Stayed 3 nights in Mar 2022

10/10 Excellent

Erika

Liked: Staff & service
I like location and staff are pleasant
Stayed 6 nights in Mar 2022

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable unit with everything I required. Very clean with cooking utensils Nice pool area b
Stayed 5 nights in Mar 2022

8/10 Good

Mike

Liked: Cleanliness, staff & service
The property is ageing but it is clean & functional
Stayed 2 nights in Mar 2022

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, great facilities. The only issues were the lack of lifts, we were on 3rd floor with 3 children, lots of luggi g bags, kids, prams upstairs and the old fashioned use of keys.
Stayed 8 nights in Feb 2022

8/10 Good

Stephen

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 4 nights in Feb 2022

8/10 Good

Belinda

Stayed 2 nights in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely people clean in a great place 2 minutes walk from hotel to coffee shop and restaurants thanks I would stay there and recommend to anyone aw place thanks again from Dave
Stayed 5 nights in Jan 2022

8/10 Good

Becky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location was excellent. The property could do with an update of the appartment. It was quite dates and the furniture needs replacing
Stayed 6 nights in Jan 2022

6/10 Okay

Joanne

Disliked: Cleanliness
Stayed 4 nights in Jan 2022

8/10 Good

Sue, Glenvale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a one bedroom apartment booked through Expedia. The apartment was clean and roomy for what it was, with all the in-room conveniences you would need ie washer, dryer, dishwasher, etc. Crockery and cutlery clean. Our apartment was at the back, so the balcony looked onto the back brick walls of other apartment blocks, unfortunate, but someone has to have them. Location great for restaurants and supermarket and a block to the beach. Pool and spa lovely.
Stayed 2 nights in Dec 2021

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here once before as well and the location is great. The grounds are kept beautiful and I love the spa and pool. The only thing I didnt like was the taps in the bathroom are old and its very hard to regulate the water temp in the shower. The price is very good value, highly recommend.
Stayed 3 nights in Dec 2021

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice refreshed apartment recently renovated. Nice area and close to all amenities, bars and restaurants, shopping centres, casino and nightclubs Not far from the beach. Undercover parking. Staff at Reception were helpful and accomodating.
Stayed 2 nights in Nov 2021

6/10 Okay

Tony

Business traveller
Disliked: Property conditions & facilities
Great Location, friendly owners/managers. Very tired interior Very old and dilapidated decor
Stayed 2 nights in Sep 2021
Response from Aruba Beach Resort Management on 27 Oct 2021
Thanks for you hints, Tony. We will forward your suggestion to the unit owner for the improvement.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Poor furniture
Stayed 5 nights in May 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, and easily accessible to where we had to go for the weekend
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good position and the room was quite large
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Apartment was comfortable and clean . Location was perfect .
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2021

4/10 Poor

Verified traveller

While the location is good, but can be noisy as near restaurants, the condition is OK and room is clean. My main concern was the double charging of room and having to chase them about this. They never called me back . They did email me eventually to confirm a refund will take 1-3 business days but now it has been over 3 days and i still do not have my refund. This is very annoying and should not happen and response is poor. If not resolved i will get my credit card provider to dispute.
Stayed 2 nights in Feb 2021