Preferred hotels in Great Lakes, North America

"We stayed in a premium room. Our hopes were that the view would be great and the bed would be comfortable. There is no doubt that the view of Niagara Falls was perfect. However the room itself made you feel like you were staying in a motel. The bed felt ancient, like it had been heavily used for 20 years. Like the coils had no spring left in them. We found many facial hairs on the pillows. Very gross. Then there was the room service. First we requested slippers and they took 45 minutes to bring them. Then in the evening we requested toothpaste, which im surprised that its not supplied in the premium room, that took about 45 minutes as well. Finally, my Wife has a bad back from pregnancy, and she couldn't take the motel bed so we ordered a cot bed to see if that would make her sleep any better. At 2 am we called for the cot, I had to call again at a am....he said he's on his way up. Then at 330 am again ...so dissatisfied, he said 1 minute. They are so unorganized."

"Great location, incredible staff, perfect sized rooms. It was really nice to have the living room with a 10 year old. The AC keeps the room really comfortable."

"We were in room 500, great corner room! I love the old charm. Traffic noise is a bit much and it was a Thursday evening. I imagine a holiday weekend in that area would be pretty noisy. But the bed was comfy! Staff is very courteous. I would stay again, I'll try for floor 12 next time."

"Clean and amazing staff! Amazing view!"

"I've stayed here before and love the location, spacious rooms and super comfy beds. Decor in the rooms is a bit dated, but that's not an issue. This hotel is good value for central Toronto - highly recommended. We were thrilled with our room upgrade. Will stay again."

"This place is so fire! The foods, the amenities, the people and the room is pretty good, the bed is so cozy too. I love my stay in this hotel."

"No breakfast offered at all You eat breakfast on your own Nothing like mention on the description "

"All good"

"Helpful friendly staff went above and beyond to ensure our stay was amazing. "