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Reviews of Belvedere Guest House, Great Yarmouth

2.5 out of 5
Belvedere Guest House, Great Yarmouth
90 North Denes Road, Great Yarmouth, England

Reviews

5.8
Rating 10 - Excellent. 9 out of 47 reviews" "
Rating 8 - Good. 11 out of 47 reviews" "
Rating 6 - Okay. 6 out of 47 reviews" "
Rating 4 - Poor. 5 out of 47 reviews" "
Rating 2 - Terrible. 16 out of 47 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leave from work.
Quiet and relaxing.
Stayed 4 nights in Nov 2023

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Abigail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joey on 12 Sept 2023
Hi, Abigail! We are elated to know that you liked our services. Regards, Joey

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience Ever & Atrocious Customer service
It was our anniversary and we decided a reasonable stay in GY for a week. I made one of the biggest mistakes in my life by booking at Belvedere Guest house and this is why: 1. The carpet in the room was so faded and never been cleaned 2. The bed linen when slept on gave an itchy sensation all the time (I am guessing there were bed bugs) 3. Basic amenity of warm water for bathing.The water from the shower was either freezing cold or boiling hot. A guy came to fix it after 3 calls to CS and fixed it for 5 mins. After he left, it was set back to square one. 4. There was no one to look after the guests at the premises. If there is a problem you need to call CS and wait for 30 mins for someone to show up or a call back . 5. The walls were stained and door knob was taped,the closet had no knob,the wallpaper came out at certain places,the toilet space was so crunched and very uncomfortable,the water from tap was awful. 6. Room was booked for 4 days,but Day 2 I decided to vacate (infact one Day 1 but since it was evening already I stayed up to next day 10 am). I got a refund of 40% of the total amount (which I am so grateful for). Now the atrocious part, the customer service kept calling me (6 times) to inform me about the refund and asked about my exp, I told them I was not happy at all and will leave reviews on the web, one of them was very sarcastic "even after we give you a refund,you will leave a bad review". Who the hell is she to tell me this. It was H&H hotels chain CS.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Guest! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Ava

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Hotel stunk of sewage throughout whole stay mattress uncomfortable sink in bathroom broken shower was blocked
Stayed 2 nights in Jul 2023

4/10 Poor

Trevor

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Clearly the management are not taking previous reviews seriously as we stayed this weekend and saw no evidence of high standards at all. Broken shower bracket, dirty bathroom, bathroom door handle held on with tape, vinyl wallpaper peeling off the mouldy walls, the only window that could be opened has a broken handle, pillows might as well not be there, no fan, no hairdryer….. all the same complaints as reviews written almost a year ago so clearly no cares given. No doubt the response will be the same as we have read here- apologise and ask us to email… what’s the point?! With the WhatsApp message at 3am!!! to both phones and the repeated phone calls interrupting our evening meal and again our lunch the following day- if the management are so concerned that we are happy perhaps have someone on site instead of a call centre and make some effort to put right the appalling state of the accommodation!
Stayed 1 night in Jul 2023

2/10 Terrible

Nicola

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID!!!!!!
The place stank as we walked in of damp, you could write your name in the dust on the stair banister, the whole plce was dated and filthy! The bedroom window opened inwards across the bed! And then didnt actually close! No fan! The shower came out so slowly it was almost impossible to use! And the noise from other guests was ridiculous!! We got absolutely no sleep!!!
Stayed 1 night in Jun 2023
Response from Joey on 15 Jul 2023
Sorry for the unpleasant experience you had with us, Nicola! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Needs total refurbishment. Not ideal for a modern age
Looks velybokd. Walls cracked. Weak shower, no tv signal, has a particular strong odour
Stayed 2 nights in Jun 2023
Response from Joey on 15 Jul 2023
We are sorry to hear about your experience, Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

6/10 Okay

Martyn

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was not situated where we thought on arrival we couldn't get into property and had to call a london number which took 45 minutes and on 2nd day the main door wouldn't open even with code this caused another call to london at our cost etc so it ruined our stay
Stayed 3 nights in Jun 2023
Response from Joey on 15 Jul 2023
Apologies for the inconvenience caused, Martyn! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Joey

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very cheap. Old building and fittings. Bed was old and uncomfortable. Limited facilities.
Stayed 1 night in Jun 2023
Response from Joel on 15 Jul 2023
Hi, Gary! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

6/10 Okay

william

deserted..... Electronic exit/entry system was nervy. no tea or coffee facility after first day. No soap or shampoo after first day. Liked response of what's app chat service..
Stayed 4 nights in May 2023
Response from Noah on 15 Jul 2023
Hi, William! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Noah

8/10 Good

nigel

Liked: Cleanliness
Disliked: Property conditions & facilities
For less than 30 quid a night , cant complain too much, it clean, had all the basics, larger tv than a lot of places, ensuite shower, toilet, more drink sachets etc. Than other places. Perfect if you want to crash out after work or a night out, dont expect a love palace.
Stayed 2 nights in Apr 2023
Response from Ammy on 13 Apr 2023
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Verified traveller

Basic got what I paid for
Cheap room, got what I paid for, carpets need updating was a small single room on top floor
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Thank you for your valuable feedback, Guest! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Lisa

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
When I booked this hotel I initially had to make two separate bookings due to a personal error of forgetting a day on my trip. When I arrived I found the room to be in worse shape than I expected, although for such a cheap price I was not expecting much. The bedding had hair on it from a previous guest, the shower head wall attachment was broken and the water pressure was almost nonexistent, making for showers that would take 30 minutes just to clean your body, the wardrobe was lopsided, the bathroom door off its hinges, the pillow was as thin as a folded shirt, and they give you one towel to dry your body, hands and to use as a shower mat. I told them about the shower not giving off pressure and they said they would look at it when I was in next but that never happened, leaving me to have to attempt to shower in the sink. For the pillow; I folded up a jacket to sleep on. I also received a total of 6 phone calls from them over the course of 3 days. First asking when I’d arrive to check in, then asking how the room was and finally asking how my stay was. Due to booking two bookings, they did this two times. I ended up blocking the number as I was receiving a call every 8 hours. The check in process should have been simple but when I arrived both the keys in the two lockboxes were gone. A guest took them with them, leaving me to have to call and wait for someone to let me in. The next day I was locked out again because the code was changed and I wasn’t informed.
Stayed 2 nights in Mar 2023
Response from Barbara on 18 Mar 2023
Hi, Nick! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

8/10 Good

Shafali

Liked: Cleanliness, staff & service, property conditions & facilities
Booked this room as a last minute accommodation and it was at a really good price, the room was small but I was surprised to see that I had my own ensuite. Well heated, complimentary tea/coffee, decent cleanliness. Felt safe and I checked in at about 10:30pm so self checked in which was fine. I would definitely recommend for solo travellers who need a place to stay for the night.
Stayed 1 night in Mar 2023
Response from Tim on 18 Mar 2023
Thanks for your kind and lovely words, Shafali! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

8/10 Good

Joanne

Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Hi, Joanne! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money
had a nice stay there
Stayed 1 night in Feb 2023
Response from Lisa on 14 Feb 2023
Hey, lynn! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Lisa

2/10 Terrible

Chris

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place, dirty, dark and dingy even in the day time. smoke detector hanging down, tv cable didnt reach the plug, bathroom door handle missing, shower head holder missing/damaged, window didnt shut, lamp shade turn beds were very old and un comfy. wish i had spent the extra £20 and got a travel lodge. even for a dirt cheap over night this place it not worth it.
Response from Lisa on 14 Feb 2023
Hi, Chris! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This company have been told about issues at the property and our room for at leasr 8 months (found complaints online) but say there is nothing wrong. Also found out hotel.is being used to housse immigrants at £150 PP PN AVOID
Stayed 3 nights in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Michael! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

6/10 Okay

Michele

Liked: Property conditions & facilities, room comfort
Struggled to gain access to hotel
Stayed 1 night in Jan 2023
Response from Ammy on 26 Jan 2023
Hi, Michele! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Jenny

Stayed 1 night in Dec 2022
Response from Eva on 4 Jan 2023
Thanks for taking out your valuable time to rate us, Jenny! We will work even harder to make your stay a memorable one :) Regards, Eva

2/10 Terrible

Konstantinos

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ava on 22 Dec 2022
Hi, Konstantinos! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Matthew

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from Ava on 9 Dec 2022
Hi, Matthew! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

6/10 Okay

Kemjika

Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, Kemjika! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
Do yourself a favour and book a Premier Inn for an extra £20/£30 a night. I'm a student and have stayed in some atrocious places, some of which didn't have any physical structure surrounding them - I would rather stay in said atrocious places than go back to Belvedere Guesthouse in Great Yarmouth. The door to my room was not secure, anyone could just walk in. Due to the uncleanliness of the place I slept fully clothed simply because i did not want much skin contact with the bed. I refused to use any of the facilities because of how dirty they were. I instead bought bottled water to brush my teeth and wash my hair. The fact Hotels.com can even advertise this place is astonishing. Should be ashamed of yourselves. I wouldn't even prank one of my mates by booking this place for them as it was that bad.
Stayed 2 nights in Nov 2022
Response from Ammy on 27 Dec 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GreT
Good hotel
Stayed 3 nights in Oct 2022
Response from Eva on 19 Nov 2022
Thanks for rating us superbly, Anthony! Glad to know that you loved our services :) Regards, Eva

2/10 Terrible

Roger

Stayed 2 nights in Sep 2022
Response from Ammy on 11 Sept 2022
Hi, Roger! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

Csenge

Liked: Staff & service, property conditions & facilities, room comfort
Nice budget stay close to the sea
The room was great for the two nights we stayed. The room wasn’t the cleanest but it was good for the price. The house is close to the sea. Self check in is very easy and the staff is very helpful. There is a quiet back garden where I could work during the day when it was sunny. Great budget option
Stayed 2 nights in Aug 2022
Response from Arthur on 6 Sept 2022
We appreciate your feedback, Guestname! Hope to welcome you soon :) Regards, Arthur

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty and smelly, the hall as you walked in, whacked a punch as you walked in, thankfully the room was a little better, Had a crazy system for front door key, which went missing and couldnt get in, as they dont have a reception desk. Although they soon sorted the problem out, by getting someone up there from london..Wont ever go there again..
Stayed 1 night in Aug 2022
Response from Arthur on 23 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terrible

Sean

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belvedere doss house
They have taken money for my stay but when I got there it was closed, it also looked like it was being used as bedsits for the local homeless/ unemployed
Stayed 1 night in Aug 2022
Response from jane on 23 Aug 2022
Hi, Sean! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

2/10 Terrible

ANTONY

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The house is old and creaky. The rooms are run down and in need of repair. There is no soundproofing and you can easily hear your neighbors, so it's noisy. The mattress was worn and outdated.
Stayed 2 nights in Jul 2022
Response from Ammy on 19 Aug 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

4/10 Poor

Patricia

Business traveller
Disliked: Staff & service, property conditions & facilities
It wasn’t very clean and was very noisy shower in rm 10 not working either
Stayed 1 night in Jul 2022
Response from Simon on 11 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

j

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Cheshta on 18 Sept 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from Jaime on 22 Oct 2020
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Jaime

8/10 Good

Lucy, Northamptonshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B stay
My son and I stayed overnight, are room was a twin on the top floor with everything you need, ensuite shower room, kettle, coffee, tea and biscuits etc and lovely comfy beds. Breakfast was delicious with choice of cereals/fruit and fruit juice followed by a plateful of full English and plenty of toast. Perfect :)
Response from Joey on 12 May 2021
Hi, Lucy! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

4/10 Poor

Mr Slipper, Blackburn

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic to say the least
Décor of the hotel was very minimal and old, definitely in need of a lick of paint. Room was very basic and the breakfast was not much better but I suppose you get what you pay for. Will not be staying again.
Response from Barbara on 12 May 2021
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

10/10 Excellent

Dan, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Services
Janet and Noel are fantastic hosts, made me feel extremely welcome,,, Beautiful breakfast, lovely room... I will definetly stay here again!
Response from Joey on 12 May 2021
Hi, Thank you for the positive rating.Looking forward to your continuous love and support. Regards, Joey

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient to the beach and other entertainment
Good holiday area with lot of people enjoying themselves. Worth a visit.
Response from Joey on 12 May 2021
Hi, Thank you so much for the positive rating. Have a wonderful day ahead. Regards, Joey

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home from home
would use again,good b&b,good breakfast and good bed
Response from Joey on 12 May 2021
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Joey

8/10 Good

Roger, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very plesent and helpful hosts.
Warm welcome, excellent breakfast.
Response from Joey on 12 May 2021
We are glad to see that you have rated us positively, Do give us more chances to enhance your experience with us. Regards, Joey

8/10 Good

Val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to yarmouth stadium & on the bus route
Very good, nice and freindly, but room was a bit small.
Response from Joey on 12 May 2021
Thank you so much for rating us positively, We will endeavour to keep it up. Have a nice day. Regards, Joey

6/10 Okay

Simon, Manchester, UK

Liked: Cleanliness, staff & service, room comfort
pleasant hotel if out of the way.
Bit further out of Yarmouth centre than i would have liked as it was a good 20 minute walk there but handy for the seafront.
Response from Barbara on 12 May 2021
Hi, Simon! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

10/10 Excellent

GRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD LONG WALK TO GET SOME FOOD
Response from Joey on 12 May 2021
Hi, Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Joey

10/10 Excellent

Zena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and nice
The room was large and well appointed although the bed creaked everytime we sat on it :). It was clean, comfortable and the telly worked. The breakfast was huge and scrummy. About 5 -10 mins walk into the town and easy to get to by road. It's convenient for the stadium and the beach. Enjoyed our stay.
Response from Joey on 12 May 2021
Thank you so much for the positive rating, We will put in our efforts to provide consistent service every time. Regards, Joey

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BARGAIN FOR THE PRICE
A bit of a walk into town but on a sunny day along sea front which is just round the corner it's ok. Looks a bit old from outside but it's very nice inside and the owners are really friendly and helpful. The room was in good order and tho the bed looks cheap m nasty it wasn't and I slept VERY WELL. Breakfast SUPERB. Would I stop again....YES DEFINATELY. Thank you
Response from Barbara on 12 May 2021
Pleased to hear your kind words of gratitude, We are going to do our best to never fail to impress you every time. Regards, Barbara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswert
Das Belvedere Guest House befindet sich in einer ruhigen Straße. Ein Gemischtwaren-Laden (kleiner Supermarkt) ist in unmittelbarer Nähe. Auch der Strand ist nah. Der Britannia Pier ist ein Stück entfernt, zu Fuß vielleicht ungefähr 10 Minuten. Es gab ein üppiges Frühstück. Mein Zimmer war sauber und angenehm eingerichtet. Überhaupt machte die Pension einen positiven Eindruck. Empfehlenswert.
Response from Barbara on 12 May 2021
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara