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Reviews of Gardelli Resort

4 out of 5
Gardelli Resort
Gardelli Resort Laganas Zakynthos, Zakynthos, Zakynthos

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 17 reviews" "
Rating 8 - Good. 3 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 3 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lydia

Stayed 2 nights in Oct 2023
Response from Zanet Kouriandaki on 15 Oct 2023
Dear Lydia,thank you very much i wish you to have a nice winter!!!Zanet KouriandakiOperation Manager

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay in Laganas. Hotel staff was wonderful and food was delicious!
Stayed 10 nights in Sep 2023
Response from Zanet Kouriandaki on 13 Oct 2023
Dear Gabrielle, thank you very much for your comment is very nice that you enjoy your stay with us.Have a nice winter.Zanet KouriandakiOperation Manager.

8/10 Good

tracey

Travelled with family
Liked: Staff & service
The food was not great . Most of it was cold and not a great choice. The gym is permanently closed and this was not indicated on their website.
Stayed 5 nights in Oct 2023
Response from zanet kouriandaki on 13 Oct 2023
Dear Tracey ,thank you very much for your comment , this year the gym was closed but next year we will renovated and is going to be open.have a nice winterZanet KouriandakiOperation Manager

4/10 Poor

Bardha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gardelli is run down and dirty. The photos are not accurate. The pools are dirty you can’t use them. The rooms are old and they don’t even provide proper doona covers. There was no curtain in our room so all the heat would come in I had to ask them to put one up as they wouldn’t change our room. The food is average for what you pay for. It is not worth the money. It is noisy and no one cares, there’s no phone to call reception. I would never go back or recommend to anyone. You have to pay to use the sun chairs that belong to the same hotel, which they never clean. Service was poor. Overall terrible hotel.
Stayed 8 nights in Sep 2023
Response from zanet Kouriandaki on 24 Sept 2023
Dear guest,i am so sorry that you are unhuppy with your vacation with su but we are 4* renovated hotel in year 2022, so the rooms are not ola are brand new 1 year only.The photos is real and you take what you booked from the page.All the rooms have 2 curtains a thin one and one for the dark .The hotel is not of the center of Laganas is on the beach on a calm aera so there is no noisy from bars and traffic arround.All the rooms icludes covers. On the 2 pools that we have the sunbeds are free of course. On the sand on the beach are payable because they are belong to the greek goverment (2 waitress to service you ).About the pools in our undesrtanding some guest can be suprised due to the received colour of the swimming pool water, this happens due ti their lack of understanding on how the water diffraction occurs.The water adds a blue huge tone to what lise underneath it and on the same time sun lights adds a yellow tone. The servise of our swimming pools consists of yellow/brownies quartz sund misture with rasing.The end result under the sun light is greenish color.If someone vertically observes our swimming pool he/she will realize its water is crysral clear. Our measurements can scientifically verify this fact.Best RegardsZanet KouriandakiOperations Manager

8/10 Good

Beso

Travelled with family
Liked: Staff & service
Food was great. Personal was helpful but Hotel was average
Stayed 11 nights in Sep 2023
Response from zanet kouriandaki on 23 Nov 2023
Dear Beso,Thank you for your commentZanet KouriandakiOperation Manager

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stelios, the Tesla driver made the stay a wonderful experience. He went above and beyond to show us the best spots and views upon our arrival. You can really tell they have the most compassion for their hotel. Thank you Stelios!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Zante!
Such welcoming staff, lovely room. Accommodating to any needs we had. Drinks are good and the desserts were amazing. Highly recommend to all.
Stayed 1 night in Jul 2022
Response from zanet kouriandaki on 5 Jul 2022
Dear Natalie, I am very glad that you enjoy your holidays in Gardelli Resort. Have a nice summer!!! Best Regards Zanet Kouriadaki Front Office Manger

4/10 Poor

Mac

Travelled with group
Disliked: Staff & service
The communal areas were clean and tidy and generally looked as per the pictures. The rooms however looked nothing like the pics and looked unfinished. They were awful. Upon complaining to the manager I was told this was “the look”! Reception staff were very abrupt and at times quite rude. We were the only English there to begin with and we didn’t feel welcome at all. The food started off good for the first 3/4 days then it went really downhill as the hotel got busier. All inclusive drinks weren’t as described earlier. Depending on which Bar staff you got there was varied things you could and couldn’t have. Another thing re the rooms…. They are sooooo hot and you’re only allowed one room key so as soon as you ho out the AC goes off. You then get in from a long day in the sun and you get back to a room like a sauna. One night resulted in sleeping on the bathroom floor just to get cool. Crazy!
Stayed 7 nights in Jun 2022
Response from zanet Kouriandaki on 4 Jul 2022
Dear guests, I am really sorry to hearing so many complains after your behaviour inside of the hotel. The housekeeper informed us that she found the room full of water everyhwere after your playing with the water. She forced to change all the materials bedshits pillows and all the other things. I was written to your mum about this situation ( i have the mails) and she was mad about your behaviour. About the hot that you are saying , everybody knows that Greece is a hot destination and we provided you A/C. Our policy is to give one key per room and there is no sense to live the A/C open when you are out of the room. About the AL drinks , propably you have never travel before with AL system. The staff is always polite with the guests. We have all uround the hotel cameras and everithing is written. We have a 4**** Resort and we are not interesting of this kind of guests with this behaviour. Zanet Kouriandaki Front Office Manager

4/10 Poor

Paresh, North Brunswick

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was 90 F outside, and upon checkin to the room we found out that AC and Refrigerator does not work at all. We were told to wait in the room for 30-40 mins for AC to work. After waiting for an hour we complained again the manager moved us to another room.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experiences
Everything was fantastic, the place is beautiful, really clean, foods are delicious, service perfect. I can offer!
Stayed 4 nights in Oct 2023
Response from Zanet Kouriandaki on 13 Oct 2023
Dear guest , i am so happy that you like your stay with us is very important for all the staff to read this kind of words form our guests.Thanks and have a nice winter!Zanet KouriandakiOperation Manager

10/10 Excellent

Leana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Zanet Kouriandaki on 13 Oct 2023
Dear Leana,Thank you very much!!!!!!Have a nice winter!Zanet KouriandakiOperation Manager

8/10 Good

Giovanni

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
La struttura è molto bella, elegante, comoda, funzionale. L'arredamento è in stile, il personale è ottimo. La manutenzione dell'edificio è migliorabile. La cucina è l'unico punto veramente carente della struttura. Menù sempre uguale e scelta dei piatti ridotta.
Stayed 7 nights in Aug 2022

6/10 Okay

Ingeborg

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Schön gestalteter Aussenbereich mit Pools und bequemen Liegen. Das Personal an der Rezeption war immer sehr freundlich und hilfsbereit. Der Strandabschnitt ist fantastisch, sauber und mit feinstem Sand. Man kann kilometerweit spazieren und tagsüber durch den Schildkröten Nationalpark laufen. Wenn man nicht polnischssprachig ist, ist das Personal eher wenig bemüht und man bekommt nur die nötigsten Informationen. Das Hotel besteht aus 2 Gebäuden, welche durch eine Strasse voneinander getrennt sind. Auswahl und Frische der Speisen ist mässig, der Kaffee eine Zumutung. Die Ausstattung der Zimmer und der Zustand der Bäder sind unterdurchschnittlich, auch wenn die Inneneinrichtung grundsätzlich schön schlicht und funktional wäre.
Stayed 4 nights in Aug 2022

6/10 Okay

Peter

Disliked: Room comfort
war nicht fertig renoviert, Badezimmer- Dusche Katastrophe!
Stayed 7 nights in Sep 2021

10/10 Excellent

Giuditta

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love inclusive Un'esperienza magnifica, tutto perfetto. La struttura è nuova, ben arredata,  camere complete di tutto e pulizia impeccabile. Sono presenti 2 piscine, spiaggia privata in erba spiaggia privata in sabbia con lettini a disposizione. Il buffet è ricco di deliziosi piatti, è possibile mangiare dalle 8 del mattino alle 21. La colazione è internazionale. Nella proposta di ogni giorno sono sempre presenti pasta, riso, carne, pesce, verdure e frutta e dolci. Ogni giorno il menù varia. Il bar all inclusive con buoni alcolici nazionali chiude alle 23 e rimane aperto ancora un'ora per le consumazioni a pagamento. ( ottima la mastica ) Fenomenali i camerieri e baristi che ci hanno sempre coccolato. Superlativo lo staff della reception, si è reso disponibile ad illustrarci le spiagge migliori, i ristoranti tipici e i punti panoramici, ed anche occupato di trovarci un'auto da affittare con assicurazione full kasco, ad un ottimo prezzo. Grazie Gardelli per averci trattato come una famiglia e non come semplici clienti, a presto!
Stayed 11 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war prima
Stayed 6 nights in Jun 2021
Response from Gardelli on 8 Jul 2021
Thank you so much!!