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Reviews of On the Cliff

4 out of 5
On the Cliff
Fira, Santorini, Santorini Island

Reviews

8.2

Very good

Rating 10 - Excellent. 127 out of 234 reviews" "
Rating 8 - Good. 51 out of 234 reviews" "
Rating 6 - Okay. 23 out of 234 reviews" "
Rating 4 - Poor. 15 out of 234 reviews" "
Rating 2 - Terrible. 18 out of 234 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

JAMES, amherst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. Great views and breakfast.
Stayed 4 nights in Apr 2024
Response from SIMONA on 19 Apr 2024
Dear James,Thank you very much for staying with us and hope to see you again!Have a great year!

6/10 Okay

Louis

Stayed 3 nights in Apr 2024
Response from SIMONA on 29 Apr 2024
Dear Louise,Thank you very much for staying with us. We would appreciate if you would inform us about any inconvenience you might had during your stay that would help us to improve our services. Thank you.

10/10 Excellent

Kemiesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful views. Sophia was very helpful and welcoming. Breakfast was included. Breath taking views from dining area. Steps are a little steep so watch your step. Very attentive staff, and polite. Would definitely return again and again. One of the best New Years ever in that restaurant, keep up the amazing work. This is highly recommended from an experienced traveler. Especially in the off season. PSA If ever in Santorini, don’t do a flying dress photo shoot with Catia. You will pay but not receive any edits.
Stayed 4 nights in Dec 2023
Response from SIMONA on 29 Mar 2024
Thank you very much for staying with us and hope to see you again soon.

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024
Response from SIMONA on 4 Apr 2024
Thank you very much for staying with us and hope to see you again soon!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and great view , breakfast is great and staff was amazing
Stayed 5 nights in Feb 2024
Response from SIMONA on 5 Mar 2024
Dear DIANA,Thank you very much for staying with us.See you soon.

10/10 Excellent

Rajya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent and the staff was very responsive to our needs. It has wonderful views and provided us with best experience in Santorini. Breakfast was delicious and plenty. Simona, the all-in-one person for the property, was very energetic, available, and responsive. She took care of all our needs with a smile. Highly recommended for a great experience.
Response from SIMONA on 3 Mar 2024
Thank you very much for staying with us and hope to see you again when you have the chance :) Greetings to the family!!!Have a nice year!!

10/10 Excellent

jaswinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very convenient, the staff was good and the best breakfast
Stayed 4 nights in Jan 2024
Response from SIMONA on 1 Mar 2024
Dear JASWINDER,Thank you again for choosing our property and hope to see you again.

10/10 Excellent

Ronaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simona was awesome!
Stayed 3 nights in Feb 2024
Response from SIMONA on 1 Mar 2024
Dear Ronaldo!!!!Thank you again for staying with us. Hope to see you again in summer :)

10/10 Excellent

Arturo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simona greeted us when we arrived. Staff was great. Angel very helpful with our luggage, at restaurant and with other needs. As well Usman; they both helped us carrying our luggage up and down the steep stairs! They also helped at restaurant at breakfast. Yanis was great at the breakfast and the food was excellent every morning! The view to the sea at our eating tables can not be beat! Simona was great helping us with all our needs, the room we had was perfect for 5 people. And our view from our room was the best! We could see the other islands and the best sunset ever! The hot tub was amazing and a PLUS! halfway covered and it overlooks to the outside. We had our wine and beer on hot tub overlooking at the ocean and at the other islands. Our room had to bathrooms; this was perfect for a family of 5 adults. We also had 2 refrigerators to keep our drinks nice and cool. I can’t say enough of how great this place is! Our terrace/patio was perfect for anytime, we had coffee outside and some beers and we could hear the bells from the church nearby. Very relaxing… I have to say is a great setting and I think we got one of the best rooms. Stairs were a little hard to go up and down, but we didn’t care, as we were having lots of fun in our room and at the town. Place is in the the heart of Santorini! This is another plus! As we found many great restaurants at waking distance, local buses, taxis, airport 15 minutes away, shopping, etc. I give it the most stars! will use again
Stayed 3 nights in Jan 2024
Response from SIMONA on 1 Mar 2024
Dear Arturo,Thank you for staying with us!Hope you arrived home safe and hope to see you and your family again!!!

8/10 Good

Pak Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from SIMONA on 1 Mar 2024
Dear Pak,Thank you!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from SIMONA on 1 Mar 2024
Thank you!!See you again!

10/10 Excellent

seong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Amazing view of Caldera! Perfect location in the town of Thira. Breakfast was delicious. Our family of 5 (including 3 teenagers) had plenty of room and space. Our girls loved the hot tub. Will definitely stay again next time.
Sunset
Stayed 2 nights in Jan 2024
Response from SIMONA on 1 Mar 2024
Thank you very much for staying with us! Hope to see you again :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was really good. Sophia at the reception was really nice and the view is one of a kind… one in a billion. WOW! If you don't stay here, you are missing the santorini experience.
Stayed 2 nights in Dec 2023
Response from SIMONA on 6 Mar 2024
Dear guest,Thank you very much for staying with us!!!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
Have to pay porter for luggage. Nobody on property on nights. No security. Shower broken water in tub said was heated but not.
Stayed 3 nights in Dec 2023

10/10 Excellent

Bhavik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from hotel. Ultimate breakfast
Stayed 3 nights in Oct 2023
Response from SIMONA on 17 Dec 2023
Dear Bhavik,Thank you very much for staying with us, hope to see you again :)

10/10 Excellent

Fatima Rose

Stayed 4 nights in Dec 2023
Response from SIMONA on 12 Dec 2023
Dear Fatima,Thank you for staying with us and hope to see you again.

8/10 Good

Joyce

Response from SIMONA on 1 Mar 2024
Dear JOYCE,Thank you!

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Clean and spacious rooms with an amazing view. Excellent staff that really take care of you. Amazing breakfast each morning.
Stayed 3 nights in Nov 2023
Response from SIMONA on 23 Nov 2023
Hello ERIKA,Thank you so much for staying with us!!!Hope to see you again.Hugs and kisses :)

10/10 Excellent

Nita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so lucky to find this beautiful property in the heart of Santorini. Our arrival was early and the hostess was so kind and accommodating. She made sure we got inss soon as possible .Would highly recommend!soon as possiblefood delivered to your room.
Stayed 1 night in Nov 2023
Response from SIMONA on 13 Nov 2023
Hi Nita,Thank you for staying with us !!Hope to see you again. Greetings from Santorini !!!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place had an amazing view and ambiance. It had a location which was at the center of Fira which was convenient and accessible to all the shops. Breakfast served daily was amazing food and big portion. The wait staff and hotel manager were exceptionally kind and courteous. Could not recommend this place more!
Stayed 1 night in Oct 2023
Response from SIMONA on 31 Oct 2023
Good morning Catherine!thank you for your staying with us and really hope to see you again :)

10/10 Excellent

Doris

Lovely place really enjoyed the view from my balcony. I didn’t want to leave. Simona, is simply the best and all the staff and Lali were exceptional. Will return again .
Stayed 7 nights in Oct 2023
Response from SIMONA on 31 Oct 2023
Hi DORIS!!!!I am so glad you enjoyed your staying here and your celebration :) You know where you can find us :) Lots of hugs and kisses guys!

10/10 Excellent

Ghada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, lovely owners, clean
Response from SIMONA on 6 Oct 2023
Dear Ghada,Thank you very much for staying with us and enjoyed it. Hope to see you again anytime :) Hugs!

10/10 Excellent

Simela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and overall, GREAT! Simona is a doll.
Stayed 2 nights in Sep 2023
Response from SIMONA on 30 Sept 2023
Dear Simela,Thank you for staying with us :) Hope to see you again!!!Sending you hugs and kisses!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic - 5 Stars!
The room was excellent - spacious, clean and the views from the hot tub of the Caldera were phenomenal. Staff were personable for breakfast and the food was plentiful too! Location could not be better in being super central for Fira and easy access to bus station to access the rest of the island!
Stayed 4 nights in Sep 2023
Response from SIMONA on 28 Sept 2023
Dear Christopher,Thank you very much for staying with us! Hope to see you again :)Have a great year!

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What an amazing hotel for our honeymoon! Great service from arranging our pick up, check in process was super easy, amazing breakfast included. This location is in a prime area for nightlife, restaurants and amazing caldera views. Highly recommend for anyone looking to be close to all the action. Will stay here again!
Response from SIMONA on 25 Sept 2023
Dear Erica,Thank you so much for your kind words! I am so delighted that you guys really enjoyed it. Hugs and kisses, hope to see you again :) !!!

10/10 Excellent

Camille Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the best location with a lot to do walking distance including shopping, restaurants and the bus station. Free breakfast was great, room was very clean and staff were very nice and helpful. The views from our room were gorgeous I have no complaints. I did read past reviews about how it is loud at night due to music and you can hear it from your room but it didn’t bother us.
Response from SIMONA on 24 Sept 2023
Dear Camille,Greetings from Santorini!I am delighted to hear that you really enjoyed your staying here with us!Hope to see you again :)

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Simona was the hotel manager and she made our trip a great experience! We booked the family suite even though we were a couple as it was available and affordable. So much space, inside hot tub was very relaxing and a great view from our patio. Patio not private but that was ok for the space and view. Very walkable to restaurants and McDonalds which was a common pick up spot for day trips. Highly recommend!
Stayed 4 nights in Sep 2023
Response from SIMONA on 24 Sept 2023
HELLO guys!Thank you so much for your kind words!!!!It was our pleasure to have you here staying with us :) Wish you a great year!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 2 nights in Aug 2023
Response from SIMONA on 7 Sept 2023
Dear Larry,Thank you again for choosing our property. It was a pleasure to have you here with us and hope to see you again.

10/10 Excellent

Brooke bagnall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from SIMONA on 13 Aug 2023
Dear Brooke,Thank you and your beautiful family for choosing our hotel for your vacay.Hope to see all of you again.Wish you a great year!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Response from SIMONA on 13 Aug 2023
My dear Evelyn, Thank you for staying with us!It was nice meeting you and hope to see you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the patio was incredible and the stay was the highlight of our trip.
Stayed 3 nights in May 2023
Response from SIMONA on 13 Aug 2023
Dear Robert,Thank you very much for staying with us and hope to see you again.

6/10 Okay

Rhys

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was amazing, the views down on the bottom tier of accommodation weren't as great as we were hoping for. Cave room was really unique, unfortunately there was a very loud humidifier in our room and we could also hear the bass from a near by club.
Stayed 2 nights in Jul 2023
Response from SIMONA on 26 Jul 2023
Dear Rhys,Thank you very much for your information. I wish you could inform me during your stay.Have a great year.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view is unparalleled and worth the stay! Breakfast really enjoyable too! There are MANY stairs both up to the property and then down to your room so you must be prepared for the hike. Noise from adjacent restaurants vibrates through the cliff walls and may bother your sleep. The area is very crowded, but you are in your own little mecca once on the hotel grounds. Also, there is no parking- while free parking technically exists across the street, there is never any space. Do not rent a car in any summer month.
Stayed 2 nights in Jun 2023
Response from SIMONA on 26 Jul 2023
Dear Diane,Our property is on the cliff and is normal to have stairs. I totally agree with you that the view is worthy!!! Thank you very much for choosing our property and hope too see you again.

10/10 Excellent

Liana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at On the Cliff Suites
The location of this hotel was prefect. It is overlooking the caldera with good sunset view. Simona made sure that all our needs are attended to. We felt very welcome there and had a really pleasant stay.
Stayed 3 nights in Jun 2023
Response from SIMONA on 15 Jun 2023
My dear Liana,we appreciate very much that all your family had a great time here with us and we hope to see you again any time :) Lots of hugs for everybody !!!

10/10 Excellent

ABDUL

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the family room, the biggest suit with cave pool, three big rooms 2 big bathrooms, breakfast was great with fantastic views, staff warm and friendly and always happy to help 5/5👍
Stayed 3 nights in May 2023
Response from SIMONA on 7 Jun 2023
Dear Abdul,We appreciate very much that you enjoyed your staying here with us.We hope to see you again and welcome you to our property.Thank you so much.

10/10 Excellent

Lindsay

Stayed 2 nights in May 2023
Response from SIMONA on 29 May 2023
Dear LINDSAY,We are very happy that you had a good time here with us and enjoyed your stay. Your review helps us to improve our services. We appreciate it very much.Hope to see you again!THANK YOU! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream caldera view
This was a once on a lifetime stay in a place that I had dreamed of for many years. From the cave-like suite to the clean and warm hot tub and the truly amazing breakfast service this exceeded all my expectations. Staff were attentive but not intrusive and I was particularly impressed by the thoroughness and attention to detail displayed by the staff cleaning the rooms, hot-tubs and even the glass walls between levels. The set up also facilitated lots of great photo opportunities. The manageress was very welcoming and ready to help. My husband and I will never forget the stunning views of the Santorini caldera as we enjoyed the sumptious breakfast.
Stayed 1 night in May 2023
Response from SIMONA on 27 May 2023
Thank you for staying with us and enjoy your staying here to our property!Hope to see you again .GREETINGS FROM ON THE CLIFF SUITES :)

10/10 Excellent

Alfredo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice hotel! Nice people! Great food! Very comfortable
Stayed 2 nights in May 2023
Response from SIMONA on 18 May 2023
Greetings from Santorini,Dear Alfredo,Thank you very much for your review and the kind words. We are very happy that you had a good time here with us and we are waiting for you any time you have a chance.Have a great year!HOPE TO SEE YOU SOON!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and beautiful sunset views
Breathtaking and charming hotel. Rooms are built into the Cliff, so imagine a cave. Extremely easy check in and close to so many fabulous restaurants. My only wish is that I wish we’d stayed longer!!!
Stayed 3 nights in Apr 2023
Response from SIMONA on 2 May 2023
Good morning Travis,We thank you very much for staying with us .I really hope to see YOU soon like we said :) Have a great year!Best wishes.

10/10 Excellent

shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved staying here. The staff was amazing; especially, Simona! They made our birthday trip so nice! I would stay here again!
Stayed 6 nights in Mar 2023
Response from SIMONA on 26 Apr 2023
MY DEAR SHANNON,I am so glad that I made your birthday trip so nice. You and your husband are so nice people with a lot of positive energy :) Many kisses and hugs from me :)Really hope to see you again!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from SIMONA on 26 Apr 2023
THANK YOU SO MUCH TANYA!!!

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
All the jacuzzi tubs didn’t work except one and air conditioner didn’t work. Felt like both of these things were complained about by past guests and never fixed. I asked about both and got the same response “I will get a maintenance person to take a look at it.” Both had the same outcome, nothing was fixed. The place needs some infrastructure work. Breakfast was good and the views are amazing.
Stayed 3 nights in Mar 2023
Response from SIMONA on 26 Apr 2023
Dear Richard,I am sorry for the inconvenient. That happened at check out with the previous guests and we did fix it. Your review helps us to improve ourself, Thank you.

8/10 Good

marciano

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Deluxe room offers a great view of caldera. The furniture and fittings are mediocre and need replacement or repair. The bed is mattress is old and sagging, The airconditioner is noisy as well.
Stayed 1 night in Mar 2023
Response from SIMONA on 26 Apr 2023
Dear Marciano,Thank you for your comment. I am sorry you did not inform me about the noisy airconditioner. After reading your comment I checked myself the airconditioner which seemed to be fine.Thank you very much and hope you had a great stay.

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service
The view from On The Cliff was wonderful! It is beautiful. However, showing hot tubs for each rental unit and not having them work...they were cold and ours didn't work at all. This was very disappointing.
Stayed 3 nights in Mar 2023
Response from SIMONA on 26 Apr 2023
Dear Ruth,The jacuzzi are working properly, The maximum temperature we can achieve these days is up to 30-33 degrees IF weather conditions are well.Jacuzzi are outside which means that are always depending with outside temperature and weather conditions prevailing (rain, winds etc).It was indeed a cold and windy weather in the period of your stay.Thank you for your comment.Have a great year!

4/10 Poor

Kaitlyn

Response from SIMONA on 13 Nov 2023
Thank you for staying with us,Greetings from Santorini.

2/10 Terrible

Martine

Travelled with partner
Disliked: Amenities
It was advertised that with hot tub when in fact it was not working or any effort made to accommodate us or any other guess

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible communication and service from this property.

2/10 Terrible

Janeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

2/10 Terrible

Christina

Disliked: Staff & service
They will enter your room without even knocking first or acknowledging themselves. Very rude with trying to check in

6/10 Okay

Verified traveller

Cool cave like rooms, but...
We had booked "Junior Suite with Caldera View and Private Jacuzzi - B" (Room 4 on the property). Positive points: 1.The room was clean and look like caves - very cool. 2.The view is amazing outside of the room. 3.The location is great, right in the middle of Fira. 4.Staff were also very friendly and checked us is earlier. 5.Breakfast was served everyday in the bar-restaurant with the caldera view! Negative points: 1. We had reserved this room between all of our options because we wanted to relax in a hot jacuzzi while enjoying the view but, jacuzzi was not hot and did not have the view as advertised in the pictures, WRONG pictures. The cold jacuzzi water was a known issue with the property as they have stated that their heating system is not capable of warming the water in the winter time. and this was the same for all other guests at other rooms as well. Also, the stairs are somewhat blocking the view too in room #4. 2. Here is a list of things that was in our booking but was not available : - 24-hour front desk - In-room safe - Almost all COVID 19 Hygiene related policies such as "Each guestroom is kept vacant for a minimum of 24 hours between bookings." were ignored. - Down Duvet - Bathrobes Overall: Not worth the money in the winter time.
Stayed 3 nights in Dec 2022