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Reviews of Pegasus Suites & Spa

5 out of 5
Pegasus Suites & Spa
Imerovigli, Santorini, Santorini Island

Reviews

9.0

Wonderful

Rating 10 - Excellent. 112 out of 158 reviews" "
Rating 8 - Good. 25 out of 158 reviews" "
Rating 6 - Okay. 11 out of 158 reviews" "
Rating 4 - Poor. 5 out of 158 reviews" "
Rating 2 - Terrible. 5 out of 158 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, they really made our stay special
Stayed 3 nights in Oct 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Sep 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and perfect location
Stayed 3 nights in Aug 2023

10/10 Excellent

viorel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view
Stayed 4 nights in Aug 2023

10/10 Excellent

Emma Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough good things about this beautiful hotel and wonderful staff. We stayed for 5 nights, we had originally booked a junior suite with jacuzzi but upon arrival were informed that we had been upgraded to a honeymoon suite which just made our stay all the more perfect. The staff are so friendly and welcoming, breakfast was included which was lovely and plenty of options, the property is spotless and our room was perfect, we had a fantastic stay. A short walk to the left from the hotel brings you to some lovely bars and restaurants with a beautiful view and to the right it is about a 15 minute walk down to Fira. Would highly recommend this hotel!
Stayed 5 nights in Aug 2023

10/10 Excellent

Frances Esi Abrowi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing experience, didn’t want to leave, great view, love love the view, my room service was always on point, wifi was spotty at times and wear comfortable shoes, lots of stairs.
Stayed 3 nights in Aug 2023

10/10 Excellent

Andros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views! Amazing staff!
Stayed 5 nights in Aug 2023

10/10 Excellent

Kerolos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here is very good the hotel very clean and nice service all the staff is friendly and helpful ❤️
Stayed 3 nights in Aug 2023

10/10 Excellent

Anjali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!! Maria is super sweet and helpful. I highly recommend staying at Pegasus…best hotel.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise found!
This was the most amazing hotel I have ever stayed at in my life! Will be staying again!
Stayed 4 nights in May 2023

10/10 Excellent

Hawwa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff! I had a wonderful time
Stayed 6 nights in Apr 2023

10/10 Excellent

SHERMAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a pleasant stay
Stayed 2 nights in May 2023

10/10 Excellent

Jaskiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, beautiful location
A wonderful place to say, the staff are so attentive and cater for your every need. There was help around whenever you needed. The room and balancing with hot tub was stunning, it’s a shame the weather wasn’t great, I wouldn’t recommend travelling in May to Santorini. Be warned there are steps/ inclines everyyywhere! Take comfy shoes. But can’t fault the breakfast, John was superb. Room & staff were perfect. Lovely family run hotel and only a 10 minute walk to the capital Fira, so a lovely location.
Stayed 3 nights in May 2023

6/10 Okay

Jeffrey

Stayed 5 nights in Sep 2022

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location on Santorini, easy walking distances to Fira, shops and restaurants. Incredible and beautiful views from every room. Excellent buffet breakfast and very amenable and friendly staff. A lot of steps to encounter (no elevators) and Santorini is particularly hilly. Be prepared for walking, although Imerovigli (where Pegasus is located) is the high part of Santorini. Requires moderate fitness if you want to walk around the area.
Stayed 7 nights in Oct 2022

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location and even auto parking were very poorly marked. Spent a lot of time driving around even when using a GPS device.
Stayed 2 nights in Jul 2022

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable view
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy baecation
It was one of the best trips I’ve had
Stayed 2 nights in May 2022

10/10 Excellent

Kambiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

6/10 Okay

Santino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid for the “Deluxe Room” with a city view and was provided a normal “Classic Room” looking into the side street. I did not the upgraded room that I paid the extra money for. Severely disappointed that the hotel front desk attempted to pass of my room as the Deluxe room and even stated it was a “double upgrade”. I asked the bag boy and he confirmed my room was the Classic Room. I understand the hotel was short on rooms.
Stayed 4 nights in Jul 2021

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
They did not give us the room we booked but they upgraded us to a better room
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel a rooms are beautiful, the service is amazing, the views are something else. The only complain I have, and to be honest a big one, is that the room is too big for the little Air condition they have at the living room area. That room needs a least 2. We put the AC at 16 degree C and the temperature at the bedroom area was 26 degree C.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome View and location
Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveller

Overrated
A 3 star hotel with a view - and that’s it
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Views, Great Service, and Decent Rooms
The caldera and sunset views at this hotel are absolutely AMAZING, the staff is very helpful and kind, and the rooms are decent. The hotel makes your stay extra special by providing free wine and special snacks once a day. I was overall very happy with my 3 night stay in early October, and only had a few issues which prevent me from providing a perfect rating (I give this hotel 4 out of 5). I booked a honeymoon suite with private jacuzzi in early October. The water in the jacuzzi was consistently room temperature and I had to call for service three times to make the water warmer. It didn't really get much warner and was never really the temperature you would expect a jacuzzi to be. Since it was early October and a bit windy, the water felt too cold to enjoy at sunset and after sunset. From the moment I checked in, I was told that the spa was completely booked for the duration of my stay and I would have to go to Fira if I wanted spa services. This was a disappointment and I would expect hotels to prioritize spa availability for their guests. The shampoo, conditioner, and blowdryer in the room were of very cheap quality (old school blowdryers similar to what you get in motels in the US). Finally, there was a stray cat hanging out on the porch of my room which made me uncomfortable while using the jacuzzi, something that is very hard to control in Greece because there are stray cats everywhere but a bit of a disappointment to my overall experience.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful property on the island. Staff was amazing. If you come to Santorini, you have to stay here.
Stayed 5 nights in Sep 2019

10/10 Excellent

Steven&Susan, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing 😉. To name a few,Anastasia,Christina,Johnny,Hercules, and others like the lady who delivered sweets and liquor and the lady who called the ferry company for us, were so helpful and kind to us. Thank you for your outstanding hospitality! We loved our visit and felt so welcomed.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Carson, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely kind staff and clean facility. Our stay at Pegasus was very satisfied and definitely will repeat.
Stayed 4 nights in Sep 2019

6/10 Okay

Itzik

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Mayur

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Jaffe, New york, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for our honeymoon. We are so happy and relieved to have picked the Pegasus Suites out of Santorini’s many options. The service was incredible and we were treated like royalty. All the staff members were wonderful - especially catherine and lefteris! The hotel is also sparkling clean! The breakfast buffet was delicious with plenty of choices. We highly recommend the Pegasus for your Santorini stay!
Stayed 3 nights in Sep 2019

10/10 Excellent

Tim, NY

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cannot say enough positive things about this hotel. The location is what it is...flawless. And even an average hotel with that view on the island would be great. This hotel, however, was soaringly above average with the most incredible staff I've ever encountered.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUST STAY!
amazing hotel and staff!! top notch!!
Stayed 4 nights in Aug 2019

6/10 Okay

Forrest

Liked: Staff & service, property conditions & facilities
Property is pretty, overall mediocre & overpriced
I have to be brief in this space, so -- rooms WAY overpriced, our honeymoon suite (144) had an INDOOR plunge pool (who wants to be indoors in the dark in beautiful santorini for $1,000 a night!!!). As a result we could not use it and just used the main pool, total loss, not to mention loss of romance under the stars, etc. My sister in law had a suite (122) and when she checked in it WREAKED of sewage. Hotel tried to blame sulphur (I KNOW sulphur, this was sewage) but still sent someone to aggressively plunge the toilet. Smell never went away. Requested room changes many times, sister in law able to move out of sewage room after three days. We were offered to move for our last night but obviously turned it down. Air conditioning is worthless, rooms are in baking sun during the day and are hotter than outside. Another couple we spoke to who had honeymoon suite had to sleep ON THEIR BALCONY their room was so hot even with air conditioning running 24/7. Front desk staff leaves much to be desired and would regularly guarantee a taxi price only for us to be sandbagged by driver at higher rate, regularly misquoted taxi arrival times, leaving us all over island trying to find our taxi. Property is a 25 minute walk from town. Highlight was the bar service at the pool as Johnny is a rockstar. For a combined $1,400 a night I cannot say I would stay here again, I would try one of the other wonderful properties on the island.
Stayed 5 nights in Aug 2019

8/10 Good

Katherine

Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location with a breathtaking view. But tiny reception
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

8/10 Good

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Awesome view.
Very comfortable hotel in Imerovigli, Santorini. The panoramic views from the rooms are out of this world. Staff are very welcoming and hospitable. Rooms are spacious and comfortable. Only downsides : located a bit away from the beaches ; doesn't have direct car access; 5 star hotel but probably 4 star luxury. Overall, wouldn't hesitate to definitely recommend a stay.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, staff, and property. Only disliked the fruit fly problem
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property location is marvellous as it stands somewhere close to the Monastery which is the highest point in the island. The views from the rooms is extraordinary. Nonetheless this makes the property susceptible to the very strong winds that are a common occurrence here. The winds are so strong that it gets difficult to operate effectively and most of the patches to the doors etc get broken frequently due to the wind. Hence there is all sorts of noise in the night which can be discomforting. I also felt that the high wind affects the sewage system and my washroom was smelling badly. In terms of the rooms from inside they are spectacular and have facilities like jacuzzi and private pool inside. However given the weather not sure how useful an open pool actually is. Overall there is scope for improvement given the pricing. However this is not to suggest that this is not a good property these are just few points for improvement.
Stayed 2 nights in May 2019

10/10 Excellent

RICARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the staff is amazing! Also the breakfast option was really good, and the view of the hotel to the caldera is spectacular. Full recomended for amazing honeymoons!
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Jacuzzi didn’t work entire stay,and our airport transfer never showed up !
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service and view. Well be back for sure in summertime.
Stayed 2 nights in Apr 2019