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Reviews of Santorini Reflexions Volcano

3 out of 5
Santorini Reflexions Volcano
Santorini, South Aegean

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 76 reviews" "
Rating 8 - Good. 18 out of 76 reviews" "
Rating 6 - Okay. 17 out of 76 reviews" "
Rating 4 - Poor. 7 out of 76 reviews" "
Rating 2 - Terrible. 2 out of 76 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

5.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!! Walking distance to tons of shops and restaurants!! We got a beautiful corner room with amazing views of the city and harbor. Sam at the reception was very helpful! He helped us book a city tour. Everything turned out PERFECT! We were very pleased with his recommendation. Breakfast was GREAT!
Stayed 3 nights in Aug 2019
Response from Reception office on 12 Sept 2019
Dear Guests, We thank you for your kind words and for your nice review. We are very pleased to know that your stay with us was great, and that your vacation in beautiful Santorini was wonderful. Best regards,

10/10 Excellent

CTsagas, NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Location was perfect with great view and close to the bus station/ shops! Also not as many stairs to walk up/ down to get to the hotel.
Stayed 3 nights in Aug 2019
Response from Reflexions Volcano on 2 Sept 2019
Dear Charles, We thank you for your kind words and your nice review. We are happy to know that your stay with us was a pleasant and an enjoyable one. We hope that you will also enjoy the rest of your vacation in Greece, and wish you a nice trip back home.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
First of all, this property is definitely not a 3 star. For customers, this is situated downhill with a lot of stairs to climb down and which is fine. what's worse is, they dnt have a bell boy or porter to bring your luggages. They expect customer to follow up with them instead of they asking and informing the geographical challenges of the hotel. People with kids n big luggages( as per the property manager Sam says) should travel light. OR see elsewhere. I would not come back to this property and also the photos are too well angled and deceiving. Location is the only thing I think is good with this hotel rest of it, not so great. Look elsewhere
Stayed 3 nights in Aug 2019
Response from Reflexions Volcano on 3 Sept 2019
Dear Guests, We thank you for your review, and disappointed that your stay with us was not up to your expectations. Our hotel is rated 3 stars by the tourism Bureau, and it is situated in one of the most beautiful locations in all of Santorin, right on the cliff or the famous Santorini Caldera. Our location is highly recommended by our guests and also highly rated by most tourists. We also do our best and within our limits to help our guests with their luggage. We thank you for your comments, and we definitely take them into considerations in order for us to always improve our hotel. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of this property is the location, right in the middle of the action. Near restaurants and bars. The best view of the sunset from the rooftop
Stayed 3 nights in Aug 2019
Response from Reflexions Volcano on 3 Sept 2019
Dear Guests, We thank you for your kind words and your nice review, and we are very glad to hear that your stay with was a very enjoyable one, and looking forward to seeing you again in the future. Kind regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Reflexions Volcano on 24 Aug 2019
We thank you for your review, and we are very glad that you enjoyed your stay with us.

10/10 Excellent

Marian, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front desk.
Stayed 3 nights in Mar 2019
Response from Reception office, Sam on 2 Apr 2019
Dear Marian, We really thank you for your kind words, and it was a pleasure for us to have you as a wonderful guest in our hotel. Best regards

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best locations in Santorini. Sam was very helpful with our needs.
Stayed 8 nights in Mar 2019
Response from Reception office, Sam on 31 Mar 2019
Dear Sandy, Thank you for your nice review and your kind words. We are glad to know that your experience in Santorini was a good one, and that you also enjoyed your stay with us, and we hope to see you again in the future. Best Regards

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No one told us that there was works going on right outside our balcony, we was woke up every morning, disgusting service and the noise was unbearable. Ruined the holiday entirely.
Stayed 3 nights in Feb 2019
Response from Reflexions Volcano on 18 Feb 2019
Dear valuable guest, We really thank you for your review, and very disappointed for not enjoying your stay due to the renovation work that was going on outside our hotel during the days of your trip. Unfortunately, it was a situation that we have no control over it, because it was happening on another property. We really hope that your next trip to Santorini would be more enjoyable and definitely more pleasant.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Manager was v helpful and flexible. Location great. fabulous view close to everything. Indoor pool a bonus. Room v basic and bathroom in need of serious upgrade. Cistern kept noisily refilling. No shower curtain. Looked sad. Kindest way to describe breakfast is minimalist.
Stayed 1 night in Feb 2019
Response from Reception office on 28 Mar 2019
Dear Guest, We really value your important review regarding your stay with us, and we will always do our best to make our hotel better. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hote are amasing, very helpfull. The hotel is in Fira, near to the port and the airport. Nice view of Santorini and the volcano. Nice breakfast. But, poor lightening in the room.. i had to put my light phone in the bathroom.. the shower is so small, water goes everywhere.. the dryer work so bad and was falling appart.. When we arrive, water was on the floor due to the bad tempeture outside... i don’t think it’s worth the price.. it was the more expensive of our stay in grece, and the worst room... Also, worst wifi ever, our room was next to the reception, and we weren’t able to connect or send photo to our familly..
Stayed 3 nights in Nov 2018

6/10 Okay

Sinead, Trinidad and Tobago

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was nice and clean, staff was nice as well however the heat in the room was not up to par nor was the hot water. The wifi connection was bad but the connection is better on the top floor closer to reception
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has an awesome view of the caldera and it's centeraly located. Staff are friendly and helpful. However, sheets, towels, blankets very very old and in some cases stained. The bathroom/shower is torturous!! You have to hold the shower with one hand the whole time and there is no shower curtain. The breakfast was very basic and repeatative.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Hotel with nice view
Nice cliff top hotel, view is amazing but access to the hotel is a journey. Potter would pick up your luggage from main square then you go up steep stairs then you go down several steps again to get access. It is not suitable for elderly with mobility problem . Overall the view is absolutely stunning and I enjoyed staying at the hotel .
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is pretty standard but the view is amazing. Location is also great - literally only a few steps away from the main square. Would go again.
Stayed 2 nights in Jun 2018

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the location
This place is hard to beat for the price - the view is incredible and very central to the village of Fira, and as a result convenient to the entire island. The rooms needed updating, particularly the bathroom - the water heater is so small, you have to turn off the water while shampooing to squeeze two showers out of it. However, our room was very spacious, with even a couple extra day beds which would be great for an afternoon nap. The small balcony was beautiful and the cave-like features of the room were cool. Sam, the manager, is also wonderful! He was very helpful throughout the stay and was great conversation if you hang out on the hotel's main upper balcony. We're glad we stayed here!

10/10 Excellent

Rishabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simply amazing
awesome trip

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second honeymoon
When we checked in into room 4 the heating wasn’t working, but Sam shifted us to room 6 the next day which was great. He also gave us a brief of the city on day one which helped us plan our itinerary. Highly recommended for couples due to location and nearby shops and bars are great.

10/10 Excellent

Wei Chong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Santorini Reflexions Volcano Hotel
Friendly staff, Sam, who shared and recommended activities to do, places to eat and shops around the hotel. Great customer service! Location is good, room is clean and nice with wonderful view! Highly recommended!
Stayed 3 nights in Mar 2018

10/10 Excellent

Jim, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what you'd picture as a Santorini hotel
Beautiful location and a great view from our room and the patio above. Sam (I think the owner) spent time to tell us about all of the points of interest and was really friendly. The room we had was great. Clean and large. The shower was not what I'm used to, but we made due.
Stayed 3 nights in Mar 2018

6/10 Okay

Saz, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view & great staff
We visited Thira at the start of March 2018. We spent 5 days in the town and there wasnt too much to do as lots of restaurants etc were closed. The weather was between 14-18 degrees so we wore thick coats in the evening when it was a bit cooler. We loved the hotel, it was clean and Sam was very helpful. The one let down was the breakfast which was the same every day and so became quite boring by the 5th morning. There was bread, cheese, ham, turkey, one type of cereal, milk, yoghurt and fruit. Nothing very inspiring! We booked this hotel because we wanted somewhere with a pool. It came up on the ebookers search as a hotel with a pool but when we got there Sam said the pool was closed throughout the winter months. This was really misleading and made us quite annoyed as it was as though we’d been lied to when we booked the hotel. We would not have booked this hotel if we’d known there wasn’t a pool. Overall we enjoyed staying at this hotel but if we were to return, it would definitely be in the Summer.
Stayed 5 nights in Feb 2018

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Hotel and room were very nice. Very clean. Beautiful view. Friendly staff. Manager went above and beyond. Would stay here again most definitely.
Stayed 2 nights in Feb 2018

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
winter vacation
hotel was great. Sam the manager was very helpful!
Stayed 1 night in Jan 2018

10/10 Excellent

J, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!! (with a few minor suggestions)
Staff ("Sam") was super friendly and helpful. Sat down with us with a map for literally 20minutes, explained everything from where to go, where to eat, what to see, etc. Helped us with many other things during our stay, including making us coffee each morning which was delicious! Thank you! Hotel/Room: 1 min downhill walk from main street, which isn't bad compared to other hotel options. great view from balcony. very spacious. Some possible improvements: breakfast was the bare minimum (maybe due to off-season?), there was no shower curtain so the whole bathroom floor gets wet after shower, bad sound-proof (both the window and doors). no mirror in the bathroom. the room only has 3 lamps/lights, so at night it is very dark.
Stayed 2 nights in Jan 2018

8/10 Good

Jessica, USA

Liked: Cleanliness, staff & service, room comfort
Nice hotel with a beautiful view
We visited Santorini in November, which gave us a wonderful break from the crowds. The hotel staff was incredible and assisted us with everything, down to recommendations and directions. The view from our room was beautiful but the best sunset view is from the shared balcony upstairs. The room itself was spacious but the hot water didn't last more than a few minutes and one of the lights in the room went out. Also, the wifi did not reach inside our room at all- in fact, we lost service entirely inside the room so I couldn't use data or send texts. The wifi and service only worked from outside, which was frustrating in the cold when I wanted to call home. Overall, the hotel was great and I would definitely recommend it.
Stayed 7 nights in Nov 2017

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views!!!
Such a wonderful holiday in Santorini! Great hotel with friendly staff and a great location!!
Stayed 3 nights in Nov 2017

10/10 Excellent

Ariel, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a friendly staff!!
Staying at Santorini Reflexions in Fira was a wonderful experience! The staff was very personable and helpful. They helped bring our luggage down from the stairs, got us signed up for our excursions, and were really helpful at explaining the bus system and how to get to it. The breakfast buffet was satisfying, and the hotel and room was very clean. The location was also great for us because there were plenty of shops and restaurants in the area. I definitely recommend this place!
Stayed 3 nights in Jul 2017

6/10 Okay

Paul, australia

Disliked: Property conditions & facilities
Great views, but!!
Location and views are exceptional, but for a hotel in this price range the facilities were disappointing. Bathroom was gruby and smelly and the towells were nearly worn out. The hotel also had numerous picture frames hanging up with no pictures in them. We were there at the time of fireworks but no one bothered to inform us this was occurring. This hotel could do with improving their customer interactions.
Stayed 5 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not book Economy
The hotel is in a great location for exploring Santorini, but DO NOT reserve an Economy room. You will end up with a room up a wooden ladder with a tiny window that is semicircular and maybe three feet tall with steel bars on it. We joked that it was a cell, because that is what it felt like. You miss out on the balcony that other rooms have, though you can use the terrace. If you are Santorini more than 24 hours you will want an outdoor pool facing the water, which you will find all over the place. This hotel has a windowless indoor pool, which is hardly the same. I suppose if you were pool-adverse and you didn't book the economy room, this could be a good budget hotel. Andy on the staff was extremely helpful and courteous. Just know there is a reason why this hotel is cheaper and has vacancies compared to the others. Too bad cheap for Santorini is still $$$. If I'd spent $50 I wouldn't be so frustrated, having stayed in quirky hotels as a backpacker before. But Santorini is supposed to be a romantic experience, not a backpacker experience.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
OK hotel in expensive location, good views, some updating has been done on the rooms but bathrooms are old
Stayed 2 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sewer smell from drains in bathroom, open sewer pipe.
Stayed 2 nights in Jun 2017

6/10 Okay

Nancy, lebanon

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nice hotel on Fira cliff
At first , they gave us the worst room ( no balcony, no wifi, terrible bathroom...) the second day upon our request they moved to a much better room.when u go there just make sure they don't give u room number 1.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, best sunset view, excellent
We stayed 6 nights at this hotel and had a great time. The hotel is in the perfect location, close enough to the town, but with magnificent and uninterrupted views of Caldera - especially breathtaking at sunset. The hotel manager Fo is warm, energetic and very helpful. She speaks excellent English and goes out her way to help all the customers. Even the cleaning lady was very nice and friendly. We would highly recommend the hotel to anyone.
Stayed 6 nights in Jun 2017

10/10 Excellent

AP, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and breathtaking views
The hotel had everything you needed to have an enjoyable holiday. It's placed right on the cliffs so you have amazing views, the bus station is a walk a way making it very convenient to get around Santorini. The staff were attentive and we were made to feel very welcome from the moment we arrived. Overall, I was very pleased with my stay and would highly recommend it to anyone looking to go to Santorini!

8/10 Good

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Greg, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect small hotel with superb views
Santorini Volcano Reflexions clings to the cliff-face of the caldera, about 60 steps (depending on which floor your room is on) down from the main path along the ridge. The views across the bay over the two volcanic islands in the middle to Therassia are spectacular, especially at sunset, and provide clear views of the cruise ships coming and going The staff are friendly and efficient and always available. The swimming pool, which is small and buried on the deepest level, dug out from the caldera wall, has lighting under water and from a light well that seems once to have been a shaft for loading produce down. At that level also there is access to the path that the donkeys and mules use to go to and from the steps down to the old port. Altogether unique and lovely.

10/10 Excellent

Jane, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior location and customer service
Santorini Reflexions Volcano Superior location and customer service We booked this hotel for a two day trip to Santorini. The location is fantastic especially if you fly. From the airport, it is an easy and inexpensive 10 minute bus ride to the Fira depot and then a 5 minute walk to the hotel. The bus is the main form of transport to other parts of the island so it makes it very convenient coming and going. From the bus depot, make a right and head up the road using the big Greek Orthodox Church as a landmark. Look for the orange restaurant called Palia Kameni Bar on the left and turn down that little street to lead directly into the hotel. You will see the famous church featured in many postcards. We arrived at 9am and were greeted warmly by Fotini at the reception desk. She offered us a beverage and explained the hotel to us. She asked us questions about what our interests were and then proceeded to design a perfect itinerary for our stay. She gave us tips about what to do and what to skip. Surprisingly, that included her suggestion that we return from Oia before sunset to avoid the heavy crowds and watch it from Fira. We followed this advice and had an amazing experience watching the sunset from the hotel patio. Even prettier than the sunset was the way the setting sun bathed all the buildings in yellow and orange light. Truly magnificent. We like physical adventure so Fotini helped us plan the 10k caldera walk to Oia on the first day and she also arrang
Our room with balcony
Bathroom
Sunset from patio
Golden light on buildings

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is right on the beach and the staff was very friendly & provided great service. Overall we had a great experience.

10/10 Excellent

despo, Limassol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be missed!!
Great location. Excellent staff! Very helpful, polite and friendly!! Perfect position with amazing view and right next to picturesque streets. Highly recommended!

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

client, UK

Liked: Cleanliness, staff & service
Good area of the hotel
Was upset know that the jacuzzi wasn't properly and the water too cold. The bathroom was horrible and the shower a nightmare.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Traditional hotel in convenient location
+ Good location and price + Great customer service and friendly staff - No wifi in rooms - Shower could be improved so more hot water - Breakfast could be improved

6/10 Okay

Diane, Atlanta

Liked: Cleanliness, staff & service
Great views, Great Location. Missing Luxury.
Our arrival from the airport was seamless. The transfer they recommended dropped us off away from the hotel since it became only pedestrian streets. The hotel staff was there to meet us, take our luggage and guide us to the location. The location and view were great. Hanging at the edge of the Culderra. Please note that there were 92 steps down to the hotel from the main walking street. Each morning we would sit on their lovely terrace and have the breakfast buffet. They happily provided options to accommodate our allergy needs- no gluten or dairy. The space was very authentic. It lacked luxury. The linens, beds, and bath soaps were motel quality. The wash room had everything you needed but was very basic. If you are looking for resort style, this is not the place for you. They have an indoor pool. Indoor was a disappointment at first, until we saw how unique the space was. Cool and refreshing. The staff was lovely and tried to meet all that we needed.
Terrace
Terrace
Terrace
Walkway entrance to hotel

10/10 Excellent

Monique Ram

Liked: Cleanliness, staff & service, room comfort
BEST TIME EVER
THE LOCATION WAS PERFECT FOR OUR ANNIVERSARY ... WE RENT A MOTORCYCLE AND YOU HAVE MORE TIME TO SEE EVERYTHING ... THE HOTEL STAFF WAS VERY HELP FULL AND NICE THE BEST HOTEL FOR THE TIME WE HAD.... THE VIEW FROM THE HOTEL WAS SO BEAUTIFUL

10/10 Excellent

iain and Tracy , Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great feel right in the heart of Santorini.
We loved our stay. The views were amazing and the hotel was incredibly conveniently located in the heart of Santoroni. It had just the right balance between liveliness and calmness. The staff could not have been more helpful. We would definitely recommend this hotel based on our experiences!

10/10 Excellent

keith, New Plymouth NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with wonderful view
Very relaxing time, very nice friendly helpful staff especially Nickos

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view but that's all! Bathroom need renovation. Need better bed.

8/10 Good

Cam, Calgary, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Hotel with Spectacular view.
It was a pleasure to stay here. The staff were excellent and were always available to assist. The breakfast was great. The location can't be beat for quick access to the heart of Thira and access to all essential tourist services. Finally. The view is spectacular from the room and I usually opted to get back to home base for sunset rather than wrestle with the huddled masses in Oia.

8/10 Good

Sue, England

Liked: Cleanliness, staff & service, room comfort
Disappointed on arrival that we had been given a double bed rather than our booking request which was for two single beds. One of the hotel workers Nikos could not do enough to assist customers, even carrying our heavy suitcases, nothing seemed to be too much trouble for him, he also gave us informative information about the area. A female worker kept the room extremely clean at all times for us. The other worker was not unpleasant, but was not helpful.

6/10 Okay

nivia, georgia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
My first time in Greece
I like to start with positive things so here I go. Location location location is very important and this place will not disappoint . I requested hotel transfers and that did not go well. Room is very small but has what you need. They still use wire hangers that should tell you something. The staff is very helpful and went out there way for anything. Breakfast was ok but boring at times. Let's face it if you want 5 star treatment don't come here , but if your passing thru for a day or two and want to save this place will be fine, we just left and we had a great time.