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Reviews of Hotel Dali Ejecutivo

3 out of 5
Hotel Dali Ejecutivo
Av. Pedro Moreno N. 570 Col. Centro, Guadalajara, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 897 out of 1458 reviews" "
Rating 8 - Good. 303 out of 1458 reviews" "
Rating 6 - Okay. 128 out of 1458 reviews" "
Rating 4 - Poor. 64 out of 1458 reviews" "
Rating 2 - Terrible. 66 out of 1458 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Santiago

Travelled with partner
Disliked: Staff & service
1st of all we booked a king size bed and they gave us a room with 2 full size beds. we requested to get it fixed and they said it would have to be until another day because everything was booked. Once they finally switched us over the pillows on the new room were hard! 2nd, their parking policy is all over the place. One day they did valet, next day they told us to park ourselves, third day they didn’t want to stamp our parking pass because we didn’t check it in with valet. 3rd, if you need an iron you have to get one downstairs and leave your ID or $200 pesos.
Stayed 4 nights in Apr 2024

2/10 Terrible

LUIS

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad mantenimiento
Stayed 4 nights in Apr 2024

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the service, it was very good. The cleaning service was very kind and helpful. All personal was very kind and helpful, as the food was great too.
Stayed 4 nights in Apr 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel walking distance to el centro
Stayed 3 nights in Apr 2024
Response from Reservas on 24 Apr 2024
Thank you for your preference! See you the next time

10/10 Excellent

Marcos Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location walking distance from shopping and sights seeing
Stayed 4 nights in Apr 2024
Response from Reservas on 24 Apr 2024
¡Gracias por su preferencia! Estamos felices de que su estancia haya sido placentera, la esperamos la próxima vez

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Bars,restaurants and sight seeing.
Stayed 1 night in Feb 2024
Response from Gerencia. on 20 Apr 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara

2/10 Terrible

Marisol

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
: no mattress just spring box, charges for ice, over two hours wait time for towels. Front desk was extremely rude. Parking is very inconvenient
Stayed 4 nights in Apr 2024
Response from Gerencia. on 20 Apr 2024
lamentamos los inconvenientes durante su estancia, tomaremos en cuenta su comentario para mejorar cada día más, los esperamos en su próxima visita.

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed was very very hard. It was hard to sleep on - not comfortable. But the hotel staff was helpful, friendly and the location was perfect. We had a great city view! The water pressure in the shower was almost non existent so I couldn’t really shower completely.
Stayed 2 nights in Apr 2024
Response from Gerencia. on 20 Apr 2024
lamentamos los inconvenientes durante su estancia, tomaremos en cuenta su comentario para mejorar cada día más, los esperamos en su próxima visita.

10/10 Excellent

jorge

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Gerencia. on 20 Apr 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara

6/10 Okay

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not give me the promotional offer for the beverages when called to ask they tried to say I probably lost them. I never was given anything besides my receipt and key cards. Restaurant in the evening took 65 minutes to get just French fries, and 2 drinks. And even after a little over an hour the fries came out still slightly frozen. There was only 3 tables being used
Stayed 5 nights in Apr 2024
Response from Gerencia. on 20 Apr 2024
lamentamos los inconvenientes durante su estancia, tomaremos en cuenta su comentario para mejorar cada día más y brindaremos una mejor capacitación a nuestros compañeros del área de restaurante para que no vuelva a pasar. los esperamos en su próxima visita.

10/10 Excellent

Perla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great place to stay
Stayed 1 night in Apr 2024
Response from Gerencia. on 13 Apr 2024
We appreciate your comments, we will pass your comments on to the staff. We look forward to seeing you on your next stay in Guadalajara.

10/10 Excellent

Rogelio

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were well maintained, pretty clean. Baggage handler greeted us out front upon arrival. Helped us carry our luggage to our room. Friendly staff. Rooms have air conditioning. Easy checking in and out.
Stayed 1 night in Apr 2024
Response from Gerencia. on 13 Apr 2024
We appreciate your comments, we will pass your comments on to the staff. We look forward to seeing you on your next stay in Guadalajara.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect everything!!!!! Simply nice personal
Stayed 2 nights in Mar 2024
Response from Reservaciones on 5 Apr 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

6/10 Okay

Marvin Giovany, Ramona

Stayed 3 nights in Mar 2024
Response from Reservaciones on 5 Apr 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservaciones on 1 Apr 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

6/10 Okay

Alfredo

Liked: Staff & service
Disliked: Cleanliness
The hotel has a central location, the cleanliness in the room leaves much to be desired (dirt on the shower walls) the pillows are hard and uncomfortable, as well as the mattress. At night the streets are very lonely and dark, it doesn't feel safe to walk.
Stayed 3 nights in Mar 2024
Response from Reservaciones on 26 Mar 2024
We regret the inconvenience during your stay, we will take your observations into account to improve every day, we look forward to seeing you on your next visit.

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, amenities
Pésimas recámaras , pésima atención y se con mi dinero no dan solución a nada
Stayed 4 nights in Mar 2024
Response from Reservaciones on 26 Mar 2024
Buen Día: Nos gustaría conocer sus comentarios sobre su estancia, cuales fueron los inconvenientes que tuvo. Quedo a sus órdenes.

4/10 Poor

shirley D

Travelled with family
Disliked: Amenities, property conditions & facilities
The beds were hard and we had spider bites! There was a dirty coffe pot no coffee! Noisy with kids running in the halls
Stayed 3 nights in Mar 2024
Response from Gerencia. on 29 Mar 2024
lamentamos los inconvenientes durante su estancia, tomaremos en cuenta su comentario para mejorar cada día más, los esperamos en su próxima visita.

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and attentive.
Stayed 5 nights in Mar 2024
Response from Reservaciones on 26 Mar 2024
We appreciate your preference, we look forward to seeing you on your next stay in Guadalajara. Happy Holidays

10/10 Excellent

DORA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great , hotel hot indeed. 90s temperature, but rooms are cool
Stayed 3 nights in Mar 2024
Response from Reservaciones on 23 Mar 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Todo estaba bien, sólo una cosa que me molestó, y fue el detector de humo. Les dije que podría ser la batería que necesitaba ser reemplazada. Me dijeron que enviarían a un técnico. pero cuando volvimos por la noche el detector de fumadores seguía sonando.
Stayed 5 nights in Mar 2024
Response from Reservaciones on 23 Mar 2024
lamentamos los inconvenientes durante su estancia, tomaremos en cuenta su comentario para mejorar cada día más, los esperamos en su próxima visita.

8/10 Good

Juan

Stayed 1 night in Mar 2024
Response from Gerencia. on 10 Apr 2024
Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

2/10 Terrible

kristen

Travelled with group
Liked: Staff & service
Disliked: Amenities
We checked out as it was impossible to sleep on the rock hard mattress and the concrete hard pillows. We could hear everything in the hallway. The check in staff was very nice and lovely as well as the entrance but that seems to be where they stopped spending their money. We moved hotels and would not recommend anyone to stay here.
Stayed 3 nights in Mar 2024
Response from Reservaciones on 20 Mar 2024
We are sorry for the bad experience you had at our hotel, we will work to improve our facilities.

4/10 Poor

Rodolfo

Travelled with group
Disliked: Amenities, property conditions & facilities
Check in was horrible, room wasn’t ready until 5 pm
Stayed 2 nights in Mar 2024
Response from Reservaciones on 20 Mar 2024
We appreciate the information, we will send it to the appropiate department so that they can take action. Thanks for te feedback

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 4 nights in Mar 2024
Response from Reservaciones on 20 Mar 2024
We appreciate your preference, we hope to be your hosts the next time you visit the city.

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had excellent time The staff is very friendly and professional. This property is near everything downtown. A
Stayed 1 night in Mar 2024
Response from Reservaciones on 16 Mar 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

8/10 Good

Salvador, Grand Prairie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El hotel está excelente pero no me dieron control del clima y cuando lo pedí tardaron como 1 hora asta que les dije como 4 veces.
Stayed 3 nights in Mar 2024
Response from Reservaciones on 15 Mar 2024
Lamentamos los inconvenientes, pasaremos sus comentarios al area correspondiente. los esperamos en su próxima estancia en Guadalajara. Excelente fin de semana

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful
Stayed 5 nights in Mar 2024
Response from Reservaciones on 15 Mar 2024
we appreciate your preference. We look forward to seeing you on your next visit to the city.

8/10 Good

Maria J

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that I pay for city view and I didn’t get it
Stayed 3 nights in Mar 2024
Response from Reservaciones on 15 Mar 2024
We are sorry to know about this, we will pass your complaint to the appropriate department. Have a wonderful weekend.

10/10 Excellent

Anayeli

Stayed 1 night in Mar 2024
Response from Reservaciones on 5 Apr 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

10/10 Excellent

Gustavo, Houston

Stayed 3 nights in Mar 2024
Response from Reservaciones on 1 Apr 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

8/10 Good

romulo

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 1 night in Feb 2024
Response from Reservaciones on 6 Mar 2024
Nos encantaría conocer sus comentarios sobre su estancia, los esperamos en su próxima visita a Guadalajara.

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Reservaciones on 6 Mar 2024
Nos encantaría conocer sus comentarios sobre su estancia, los esperamos en su próxima visita a Guadalajara.

10/10 Excellent

maria de fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?
Stayed 1 night in Feb 2024
Response from Gerencia. on 28 Feb 2024
Nos encantaría conocer sus comentarios sobre su estancia, los esperamos en su próxima visita a Guadalajara.

2/10 Terrible

Jazmin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was impacted by a theft incident. Despite clear communication with the housekeeper & placing a "Do Not Disturb" sign on our door, our room was entered, & money was stolen from my purse during our 1st day. Upon return from a quick errand, we were startled to find our room door open & the housekeeper in our room. She said “they told me you requested a blanket. I knocked & you didn’t answer.” At the moment, we thought it was a simple error & she got the rooms confused. We left our hotel again to exchange funds. As I took out my bills to exchange, I discovered that funds were missing from my bag. This is when we booked a new hotel, & left our current booking at Hotel Dali. While management addressed the issue & confirmed our account with security footage, their resolution was unprofessional. They held the housekeeper accountable for the theft, requiring her to return the funds from her personal account. This decision seemed like an act of public embarrassment, but the process of retrieving the fundd from the housekeeper's account took an unreasonably long time, & further added to the frustration of the situation. While I appreciate their efforts, I can’t overlook their resolution process. While the hotel's management addressed the theft & returned my funds, the experience left me with disappointment & frustration, overshadowing the positive aspects of my stay. We completely wasted a day during our trip, & added an extra expense.
Stayed 4 nights in Feb 2024
Response from Gerencia. on 28 Feb 2024
lamentamos los inconvenientes durante su estancia y sabemos que esto no tendría que pasar. tomaremos en cuenta su comentario para una futura estancia con nosotros.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Gerencia. on 28 Feb 2024
Nos encantaría conocer sus comentarios sobre su estancia, los esperamos en su próxima visita a Guadalajara.

4/10 Poor

Zaira

Travelled with partner
Disliked: Staff & service, amenities
Wanted to extend our stay and denied it had to get another hotel, there were bed bugs in the first room, wanted to upgrade and did not have rooms available. Dinning horrible service waited more than 20min and no service
Stayed 4 nights in Feb 2024
Response from Gerencia. on 28 Feb 2024
lamentamos los inconvenientes durante su estancia, tomaremos en cuenta su comentario para mejorar cada día mas y esto no vuelva a pasar, los esperamos en su próxima visita.

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 3 nights in Feb 2024
Response from Gerencia. on 28 Feb 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

4/10 Poor

Hector D

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Feb 2024
Response from Reservaciones on 20 Mar 2024
Nos gustaría conocer su experiencia en nuestras instalaciones, esto nos ayudaría a mejorar el servicio

8/10 Good

adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Walking distance to the Cathedral
Stayed 2 nights in Feb 2024
Response from Gerencia. on 28 Feb 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Dissatisfied with the room I had reserve with a view and didn’t had no view at all as the picture the bed was hard as a rock we didn’t sleep well. The hotel was in a okay location.
Stayed 2 nights in Feb 2024
Response from Gerencia. on 28 Feb 2024
Lamentamos los inconvenientes durante su estancia, trabajaremos en ello para mejorar, nuestras habitaciones con vista hacia la catedral son bajo a disponibilidad, loes esperamos en su próxima visita a Guadalajara

8/10 Good

Gerardo

Travelled with family
Liked: Staff & service
The location of the hotel was good
Stayed 10 nights in Feb 2024
Response from Gerencia. on 28 Feb 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

10/10 Excellent

roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location parking could improve.
Stayed 2 nights in Feb 2024
Response from Gerencia. on 28 Feb 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

6/10 Okay

Blanca

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The staff was attentive. At the restaurant we had only one waitress. Couldn't take care of everyone. The pillows were hard as rocks.
Stayed 1 night in Feb 2024
Response from Gerencia. on 28 Feb 2024
lamentamos los inconvenientes durante su estancia, tomaremos en cuanta su comentario para mejorar cada día mas, los esperamos en su próxima visita.

10/10 Excellent

Dulce

Stayed 5 nights in Jan 2024
Response from Reservaciones on 20 Mar 2024
Agradecemos su preferencia, esperamos poder ser sus anfitriones en la siguiente ocasión que visiten la ciudad.

8/10 Good

Socorro

Liked: Staff & service, property conditions & facilities
We definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Gerencia. on 28 Feb 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service
It was very close to all the historical sights
Stayed 5 nights in Feb 2024
Response from Gerencia. on 28 Feb 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great clean, friendly, close to everything
Stayed 1 night in Dec 2023
Response from Gerencia. on 28 Feb 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

10/10 Excellent

Perla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great really like this hotel
Stayed 1 night in Dec 2023
Response from Gerencia. on 28 Feb 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.

10/10 Excellent

Perla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean close to everything
Stayed 1 night in Dec 2023
Response from Gerencia. on 28 Feb 2024
Agradecemos sus comentarios, los esperamos en su próxima estancia en Guadalajara.