Osaka Hotel Guide - HEP Five Shopping Mall hotels in Osaka, Japan.

"Great hotel chain, very clean and comfortable"

"Staffs were great"

"Outstanding. Clean great service. The spa is at must vist"

"Great"

"Super clean, great amenities, a good space "

"Great location, and fantastic amenities. "

"Wonderful customer service "

"Rooms was on the larger side for Tokyo. Staff who checked us in said he'd upgraded us to a larger room. It was a corner room overlooking the street. Hotel is a bit weird location wise. The entrance is from the alley behind the street, and the lobby is on the second floor. So you check in on the second floor. Easy once you understand, confusing the first time. There is a drug store as well as a Lawson's on the first floor. Hotel is close to the train station, so easy to get around. Trains have tap in / tap out, so use a credit card / phone etc to tap into the station, use same card / device to tap out. Very convenient. Parking is a bit awkward. There is a huge underground parking just opposite the hotel in the street. But it is confusing to get into. Lots of one ways, and confusing to find the entrance. Once you find the car entrance, lots of parking. The human exit is right next to the hotel. Onsen was fine, though limited onsen amenities compared to other Onsens we have used."

"I love this hotel and stay here a lot. My only complaint is the elevators are usually too busy. I really wish they would let us use the stairway instead of having to always wait for elevators."