Indoor pool, outdoor pool, pool umbrellas
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Reviews of The Russelior Hotel & Spa

5 out of 5
The Russelior Hotel & Spa
Route Touristique Hammamet Yasmine, Hammamet, Nabeul Governorate

Reviews

8.2

Very good

Rating 10 - Excellent. 168 out of 323 reviews" "
Rating 8 - Good. 79 out of 323 reviews" "
Rating 6 - Okay. 36 out of 323 reviews" "
Rating 4 - Poor. 20 out of 323 reviews" "
Rating 2 - Terrible. 20 out of 323 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Chanel

Travelled with partner
I chose this property because it was popular and close to my in-laws. Everyone gives it raving reviews, so I booked my reservation months ago. I was also told by former employees that this place used to be Better and it is now way different from how it used to be before. I’ve had minor issues leading up to the actual day of staying at the hotel but that did not matter because I already made up my mind to stay there however, I did not enjoy my stay for the most part. The rooms are not soundproof, every night I heard a couple being intimate that was annoying. Also, people coughing and using the bathroom.. The phones in the room do not work, nor does the balcony light. TV remote did not work, nor the button to the TV,. Breakfast is repetitive and limited. My room seen better days, I feel it was very dirty in my opinion. For the hotel to be luxury, for me, it did not feel like it. I wanted to ask the front desk can I change my room on the first day that I got there but they seemed unapproachable like you may be bothering them, so me not want to be that person who complains, I just spent my nights sleeping there sometimes and the rest of the time with my in-laws because it is what it is. I wouldn’t suggest this hotel to a friend who staying in Hammamet. But again this is just my experience. Maybe somebody else will have a better room that’s more clean and doesn’t it feel cramped and stuffy. I was there for nine nights.
Stayed 9 nights in Feb 2024
Response from sales and marketing department on 12 Apr 2024
The Russelior team extends its gratitude for selecting our establishment for your stayWe regret to hear that your experience fell short of expectations and offer our sincerest apologies for any inconveniences encountered

10/10 Excellent

Anissa

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from sales and marketing department on 12 Apr 2024
Nous sommes ravis que votre séjour ait été parfaitement satisfaisant !Merci pour votre retour

10/10 Excellent

Rayen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from sales and marketing department on 12 Apr 2024
Merci pour votre retour positif

4/10 Poor

Rania

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The hotel looks nice we were bothered by two factors: 1- zero privilege as gold members. They refused to give an upgrade even though the hotels was not full. The service was too slow. We kept waiting for almost 2 hours to get pool towels and every time we requested one they sounded very rude and indifferent. 2- we were assigned a room where we had 3 RF antennas . As experts in the field we know that was not safe at all and extremely harmful.
Stayed 1 night in Sep 2023
Response from sales and marketing department on 12 Apr 2024
On behalf of The Russelior team we sincerely appreciate your choice to stay with us , our priority is to provide you with outstanding service and memorable experiencesWe regret any inconvenience during your recent visit and are actively working to improve, we look forward to the opportunity to welcome you back

2/10 Terrible

Jaziri

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Même si l’hôtel a besoin de rénovations, la propreté est au rendez vous. La bouffe est bonne et fraîche. Je ne pense pas renouveler mon expérience avec the russelior et je ne pense pas le recommander à quelqu’un de mes connaissances. Lors d’un séjour de 3 nuitées en demi Pension, et plus spécifiquement dans la soirée du 11 septembre, j’ai demandé au serveur de me donner un verre vide afin de prendre mes pilules après le souper. Je tiens à préciser que j’ai acheté la bouteille d’eau du bar de l’hôtel à un temps ultérieur. La réponse était: NON il m’a dit qu’ il est interdit de me donner un verre vide dans un hôtel 5 étoiles !! J’ai demandé au serveur de parler au chef de salle. J’ai eu la même réponse de ce dernier. Il ne peut pas me donner un verre vide pour prendre mes pilules mêmes si j’ai acheté l’eau du bar de l’hôtel😨 je suis déçu d’un tel service d’un hôtel 5 étoiles. Je ne recommande pas cet hôtel et j’y reviendrai jamais …
Stayed 3 nights in Sep 2023
Response from sales and marketing department on 13 Apr 2024
Au nom de toute l'equipe du The Russelior nous vous remercions d'avoir pris le temps de partager votre experience avec nous et nous sommes désolés d'apprendre que votre experience n'a pas été à la hauteur de vos attentesNous tenons à vous presenter nos excuses pour l'incident que vous avez rencontré lors de votre séjour Nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur et de regagner votre confiance

2/10 Terrible

Adnen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This is no way a 5 star hotel- the service is actually shocking. Staff have knowledge of what is actually going on in the hotel in terms of what is and isn’t available to clients. I requested to speak to management, and given a whole speech and free coffee to make up for a horrible experience!
Stayed 2 nights in Aug 2023
Response from sales and marketing department on 13 Apr 2024
On behalf of the entire team at The Russelior we hope to have the opportunity to better serve you in the futureThank you for sharing your feedback with us

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
How is this hotel 5 star?
This hotel is FAR from 5 stars. It took over an hour to check in because reception could not find our reservation. They did little to quickly resolve this and just left us waiting and pretty much did they best to ignore us until we insisted they sort the issue. The main hotel areas were fine but the corridors were poorly lit, probably to hide the poor and dingy condition. The hotel was fine but also not 5 star condition, wallpaper was peeling, stains on the curtains, finger marks around the mirror. The room was apparently pool view but the glimpse of the pool we could see was actually the pool of the neighbouring hotel. The one plus is the bed was super comfy. Breakfast was really poor. It was tasteless and the pastries were rock hard. The pool itself was really nice and seemed clean but the surrounding area was a complete mess. Chairs and loungers just strewn around, all were really dirty too. I would not stay again and I definitely would not recommend it to anyone.
Stayed 2 nights in Jul 2023

2/10 Terrible

Khaskhoussi

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Haythem

Liked: Cleanliness, room comfort
Disliked: Staff & service
Average hotel
Tge hotel ia clean and modern, but the service and the breakfast is terrible, over allrge hotel is average and not worth the money, the best part us the swimming pool, but the management shoukd work more with the staff in terms of customer service, the breakfast is average...omelette is runny ..oan cakes burnt...not worth tge monet and wont recommends.
Stayed 5 nights in Jul 2023

4/10 Poor

Mohamed

Travelled with family
Liked: Room comfort
No perks for Gold members, disappointing..
My second time in the Russelior Hotel; Things that did not change : - Food quality, always good. - Rooms, they are good. Things that did change : - Garden is not well maintained as it used to be. Grass is not as green as it used to be and trees are not maintained as they used to be few years ago. - Hotel partly transformed to a retirement and nursing home hosting Seniors with or without medical assistance. Every Senior person is actually assisted by a nurse. I've seen the same for El Hambra and Saphir Palace, all in the same region. - The cold welcoming and NO perks despite being a Hotels.com Gold member and the hotel being almost empty (I've kindly asked for the upgrade when booking). I'm not going back to this property.
Stayed 2 nights in Mar 2023
Response from sales and marketing department on 13 Apr 2024
Thank you for sharing your feedback it's disappointing to hear about the changes you've noticed during your stayWe hope to have the opportunity to welcome you back and provide a better experience in the future

10/10 Excellent

Atef

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I went their during Covid country lockdown where most of hotels around were closed I thought I’m going to have just for staying open service, but honestly everything exceeded my expectations, the service was top of the line considering they were missing staff .
Stayed 2 nights in Jan 2022

10/10 Excellent

Malek, Usa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service clean hotel , can’t beat it ! Good experience
Stayed 1 night in Aug 2020
Response from Radhia Amri on 4 Sept 2020
Dear M. Malek , On behalf of The Russelior Hotel & Spa team we thank you for sharing your experience. We are very happy that you appreciated your stay among us and will share your comments with our team which will certainly be encouraged by your remarks. Hope to receive you back very soon

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent trip
Good trip un family
Stayed 1 night in Aug 2020
Response from Amri Radhia on 24 Aug 2020
Dear Mr Omar , On behalf of The Russelior Hotel & Spa team we thank you for sharing your experience. We are very happy that you appreciated your stay among us and will share your comments with our team which will certainly be encouraged by your remarks. Hope to receive you back very soon

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing hotel
Stayed 2 nights in Aug 2020
Response from Houda on 18 Aug 2020
Dear Mr Omar On behalf of the whole team of The Russelior Hotel & Spa , we thank you for sharing your experience. Your nice comments motivate us and keep us looking for Excellency :) We are waiting for the pleasure to receive you back soon.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
All is perfect
Stayed 1 night in Jul 2020
Response from Houda on 18 Aug 2020
Dear Mr Mohamed On behalf of the whole team of The Russelior Hotel & Spa , we thank you for sharing your experience. Your nice comments motivate us and keep us looking for Excellency :) We are waiting for the pleasure to receive you back soon.

8/10 Good

Wassim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
nice place. staff was always very helpful. if you wish to relax for a few nights this is the right place.
Stayed 2 nights in Jul 2020
Response from Amri Radhia on 5 Aug 2020
Dear Mr Wassim , Thank you for taking the time to tell us about your stay at The Russelior Hotel & Spa . We are very happy that you appreciated your stay among us and will share your comments with our team which will certainly be encouraged by your remarks. Hope to receive you back very soon .

10/10 Excellent

draoui

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel, very clean, confortable, and the food is very good
Stayed 1 night in Jul 2020
Response from Radhia Amri on 29 Jul 2020
Dear Mr Draoui , On behalf of The Russelior Hotel & Spa team we thank you for sharing your experience. We are very happy that you appreciated your stay among us and will share your comments with our team which will certainly be encouraged by your remarks. We are waiting for the pleasure to receive you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay, the staff were very welcoming and professional. I strongly recommend this hotel
Stayed 4 nights in Jul 2020
Response from Radhia Amri on 27 Jul 2020
On behalf of the whole team of The Russelior Hotel & Spa , we thank you for sharing your experience. Your nice comments motivate us and keep us looking for Excellency :) Hope to receive you back very soon

8/10 Good

Hmida, Tunis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very quiet well equipped good location easy checkin and check out.
Stayed 2 nights in Jun 2020
Response from Radhia Amri on 27 Jul 2020
Thank you for your comments regarding your stay at The Russelior Hotel & Spa , it's always a pleasure to receive positive feedback. We are waiting for the pleasure to receive you back soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2020
Response from Radhia Amri on 27 Jul 2020
Nous vous remercions d'avoir choisi The Russelior Hotel & Spa pour votre récent séjour et avoir pris le temps de partager ainsi votre expérience. C'est un immense plaisir pour nous tous de vous donner la grande satisfaction. Nous prenons en compte votre remarque afin de satisfaire vos attentes lors de vos prochains séjours chez nous. C'est notre souhait le plus cher. Au plaisir de vous recevoir de nouveau chez vous à The Russelior

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Nothing to be mentioned about Quality price is not resnable
Stayed 1 night in Jan 2020
Response from Bochra ben abid, Guest relation on 29 Jan 2020
Dear Orbitz, Thank you for being with us at your last stay in Hammamet. we are sorry that your experience did not meet your expectations about quality and price , please allow us to express our sincerest apologies. the hotel continually strives to meet your needs and expectations. Waiting for the pleasure to receive you back soon

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and cozy hotel with good service.
It was awesome staying at the Russelior hotel. This is the first time there and I'll definetely come back at summer time. The rooms are wonderful, clean and with a great view to the pool. We appreciated the "Macarons" present when we entered the room. We also appreciated the indoor pool and the Gym. Cosy and peaceful hotel. Food is also good.
Stayed 1 night in Jan 2020
Response from Bochra ben abid, Guest relation on 15 Jan 2020
On behalf of the whole team of The Russelior we thank you for sharing your experience. it's always a pleasure to receive positive feedback. We will share your post with our team, which will certainly be encouraged by your remarks. The hotel continually strives to meet your needs and expectations. Waiting for the pleasure to receive you back soon sincerely

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pool and surrounding area is wonderful. Staff are approachable. Breafsat service is good. Tge coffee is really nice.
Stayed 3 nights in Sep 2019
Response from Bochra ben abid,Guest relation on 24 Sept 2019
Dear Guest, Thank you for your nice review, we appreciate that. we hope to see you again in our hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service
Great
Stayed 1 night in Aug 2019
Response from bochra ben abid, guest relation on 30 Aug 2019
dear guest, thank for your great review about the hotel it's a pleasure for us to satisfy you. hope to see you soon

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad at all. I would stay in it next time. Pool is beautiful and towels are provided.
Stayed 1 night in Jul 2019
Response from Ben abid Bochra, Guest Relations on 25 Jul 2019
Dear guest, Thank you for your comments regarding your stay at The Russelior, it's always a pleasure to receive positive feedback. the hotel continually strives to meet your needs and expectations. Waiting for the pleasure to receive you back soon Sincerely

2/10 Terrible

abdel raouf

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Ibrahim, Tripoli, LY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice place with nice interior design, pool and amenities are great you will definitely enjoy your stay.
Stayed 2 nights in Apr 2019
Response from Bochra Ben Abid, Guest relations on 28 Apr 2019
Dear Ibrahim, Thank you very much for such a nice and complete feed-back :) These beautiful comments motivate our teams and push them to improve our guest satisfaction! Looking forward to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really clean and service is in timely manner, food is amazing and location is perfect, Spa and swimming pool closing too early if you’re a person who like to swim longer.
Stayed 3 nights in Apr 2019
Response from Bochra Ben Abid, Guest Relations on 23 Apr 2019
Thank you very much for such a nice and complete feed-back. Your nice comments motivate us and keep us looking for excellency :) Hope to receive you back very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The furniture and the overall room decorations does match that of 5 stars hotel.
Stayed 4 nights in Apr 2019
Response from Bochra Ben Abid, Guest relation on 18 Apr 2019
On behalf of the whole team of The Russelior we thank you for sharing your experience. Your nice comments motivate us and keep us looking for excellency :) Hope to receive you back very soon. Sincerely,

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Most staff are kind and attentive. location in Hammamet Yasmine is ideal - rooms are very small for the type of property and there was no initiative to consider giving us a better room even though the facility was literally empty during our stay. Management of the facility seemed to be disconnected with the clientele - Would not visit again, but would not advise against this property. There is a far better offer in terms of service in the region.
Stayed 3 nights in Apr 2019
Response from Bochra Ben Abid, Guest relation on 18 Apr 2019
Dear guest, Thank you very much for such a nice and complete feed-back :) we are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies.Thank you once again for sharing your experience and we wish to welcome you back with us. Sincerely

10/10 Excellent

LEILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Excellent
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The I really property was very good, the room assistance was very efficient.
Stayed 2 nights in Nov 2018

8/10 Good

Youcef, Tampa,fl

Liked: Cleanliness
Not a 5 * but a 4* the service and staffs need to improve
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

Ana, london

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointment
I don’t even know where to start... after reading so many good reviews we decided to book this hotel for our first wedding anniversary, and what a disappointment... - under staffed, we had to wait about 20min to have the food menu by the pool, another 20 for them to take the order - under staffed, no clean tables to eat, dirty towels everywhere... and it was a big dining room, but all the tables had he dirty places piled with dirty towels, I can’t even put into words - the so good restaurant that they have ........ just one person serving, so he had no time to prepare the tables or pay attention to the costumers, and again long long waiting time - napkins is something that is not seen that often, specially because they don’t have time to set up tables - Their uniforms ..... I have no words to describe how dirty the uniforms were, it is quite unpleasant to have someone preparing or serving you food with such a dirty uniform - the food was not the best at the hotel, to be honest - very very overpriced!!!! You can eat sooo much better and for a quarter of the price compared with the hotel. I understand this is a 5star hotel, and I wouldn’t mind pay for it if the service was worth it - worst experience ever
Stayed 8 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Ahmed, Washington D.C.

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
We were invited to a friend’s wedding so we booked one night at the Russelior. The room was not ready on time and we waited for 2 hours to check in even though we came two hours after the check in time. We made a reservation months in advance so we assumed that the room will be ready. The bellman escorted us and he was very professional. The front desk staff were friendly and gave us a late check out at 6pm but they didn’t provide us with information about the hotel and restaurants nor the SPA unless we call and ask. Any guest will expect an exceptional service from a luxurious 5 stars hotel but that wasn’t the case for us. Inside the room, the balcony door was blocked so we couldn’t sit outside we didn’t report it because we were busy with the wedding preparations and it wasn’t a big deal. The sad part of all this is that we were exposed to bed bugs during our sleep. As a result, my wife developed a bad reaction to the bedbugs bites which led to itchiness and red welts. In summary, it was only one night but unfortunately our stay was mediocre and it didn’t feel like a 5 star hotel.
Stayed 1 night in Jul 2018

8/10 Good

Marie Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel but it was not clear on the website that the hôtel was not on the beach. So initially we were very disappointed. But the pool, thé garden and service were great. It ultimately ended up being a nice weekend. But the website is not clear.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel friendly staff
Great hotel overall for all services. Thanks to Expedia for finding me this hotel after a bad experience at another. You helped me relax for my last week of vacation.
Stayed 5 nights in Jun 2018

10/10 Excellent

Yasmin , Bristol Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very Nice hotel, food was great, room nice and clean. only drawback was at check in, staff did not give any information and we had to wait.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite and helpful staff. The hotel is fantastic. Overall, it is a good experience I ll try to repeat it.
Stayed 4 nights in May 2018

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Tunisia
The Russelior is excellent and the region around Hammamet is fantastic with plenty to see and experience, highly recommend

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel very luxurious . Service impeccable hotel rooms very comfortable and well equipped
Stayed 3 nights in Mar 2018

10/10 Excellent

Lorin, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Property at this price
Our stay was delightful. The location is close to the marina and the property certainly lives up to its' 5 star rating.
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
this hotel can not be a 5 stars.
very surprised by the bed quality of breakfast and the very bad facilities in the room.
Stayed 1 night in Jan 2018

2/10 Terrible

Karim

Liked: Cleanliness
Disliked: Staff & service
Not professional
Not a good experience with the management customer service really bad no manager in site to talk to
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Hotel was outstanding. Room lighting was dim however!
Stayed 6 nights in Dec 2017