Hanalei Hotel Guide. Hotels in Hanalei Palms, Hanalei, United States of America

"We stayed at Outrigger Resort and Spa in Kauai and it was honestly one of the most disappointing resort experiences we’ve had—especially for the price and how it’s advertised. First off, the biggest issue: the “spa” was completely closed for construction. This was never clearly communicated ahead of time, and it’s a major reason people book a resort and spa. If we had known the spa was closed, we would have never booked this property. Marketing it that way while one of the main amenities is unavailable is extremely misleading. The property itself is in serious need of maintenance. Our bathtub was peeling and deteriorating, which is unacceptable in any hotel, let alone something claiming to be a resort. The room had a constant musty smell, and overall felt damp and poorly maintained. Throughout the property there were visible leaks everywhere—buckets, towels, and caution signs set up in hallways, common areas, and even inside the gift shop catching water. That’s not a minor issue, that’s a widespread problem. There are also clear signs of ongoing construction and neglect. Entire areas were shut down with “Danger” and “Construction Zone” signs, and access points were blocked off. At times it felt like we were staying in the middle of a work site, not a relaxing vacation destination. On top of that, there were safety concerns. Wet, slippery floors were common, ceilings showed visible damage with peeling paint, and parts of the building looked like they hadn’t been properly maint"

"The staff is very friendly and always welcoming to guests. They were very informative and helpful. Our room was generally clean and maintained well, but both of the beds smelled super mildewy. Housekeeping does not make daily rounds and will only clean rooms if you stay at least 5 nights. Additionally, there are no elevators and isn't very handicap friendly with no ramps. Stairs are the only way to access between the three floor buildings; so be"

"New updated rooms. Great amenities throughout the hotel. Great staff"

"The location and outlook (right in the beach) is great and the price was reasonable. The property and the room felt shabby. Our bathroom door had a hole in it that was just covered up with tape. The staff were a little surly and made me feel awkward asking for anything. "

"Solid for a Hilton Garden Inn. If you're expecting a resort, you won't find it. But it's great place if you're honest with expectations. Great location for families with beach and playgrounds steps away. "

"No"

"Pretty clean but dated. No kitchen. Small fridge. Cafes nearby. Good enough for a late night arrival. Bring ear plugs! "

"The property was well kept, except there was an odor of stale smoke in the condo for the duration of our stay. Also the property was quite a bit removed from any store or restaurant (we needed to use a car to get to and from Princeville, the nearest town). The staff was great and the location meant that the only noises were the crows of the roosters and calls of the birdlife."

"Property was nice, the view to whale watch was nice, room was not near the water"