Handorf Hotels

"The hotel is always great. The location is perfect and the beds are comfortable. I love the shower, the small mini bar and the amenities. I think this is my favorite little hotel. However, this trip was irritating. I stopped by at 11am to drop my bags. I had a show at 1pm. A security personal stopped me saying the hotel had been reserved and I could not enter. Even to just drop my bag. I asked him if there was somewhere nearby I could leave my items and he said ‘I don’t know’ very rudely. Nowhere in my booking information did it say the hotel was not accessible until 2. I did an online check in, it asked what time I was arriving, I selected 11am and there was nothing mentioned. I luckily had stayed at another hotel in the area the nights before so I took my bags all the back to my former hotel. I would have actually left them there to begin with, had I known. They could have at least offered to tag my bag and take in on to the luggage room when I came by. Or apologized that I could not enter. I was met with hostility. Now, the person that checked me in was kind, the room was still fine. But the way I was treated was not fair. I usually get in before noon, and now I wonder if there will be more instances like this. Due to this, I will probably go to the hotel next door instead. "

"The staff were very nice and helpful"

"Staff was friendly and helpful. The room was clean and spacious. The lack of plug sockets was a challenge for a family of 5 and all the devices we need to keep charged, but we managed ok. "

"Room was too hot. Underbed lighting set off by motion was activated from movement of the duvet and woke me up several times"

"We were not told of the requirement that we were supposed to read a door hanger that was hanging on the wall behind the door. How did we find out? When we came back to find out our room had not been refreshed. So because it was our fault that we did not this requirement were we’re only given tiny towels for our shower the next morning. "

"The room was VERY CLEAN, and the hotel was only 10min from the cruise portstaff was helpful and freindly, and it was only 5 ni "

"Good position, clean room friendly staff"

"The room was beautifully decorated, very spacious and had everything I needed. "

"The breakfast was great and the space was comfortable. "