Front of property

Reviews of Wyndham Grand Plaza Royale Hangzhou

4.5 out of 5
Wyndham Grand Plaza Royale Hangzhou
No 555 Fengqi Road, Hangzhou, Zhejiang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 193 out of 308 reviews" "
Rating 8 - Good. 89 out of 308 reviews" "
Rating 6 - Okay. 16 out of 308 reviews" "
Rating 4 - Poor. 8 out of 308 reviews" "
Rating 2 - Terrible. 2 out of 308 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mary

Liked: Amenities
Once the staff figured out I was not happy with the desk staff, the other staff, manager and concierge got better at taking care of problems. This is not really a good hotel for a travel or who speaks little Chinese or no Chinese.
Stayed 7 nights in Mar 2024

8/10 Good

shuou

Travelled with family
Liked: Staff & service, room comfort
房间非常大,浪费空间,但是厕所陈 旧,需要更新
Stayed 1 night in May 2023

8/10 Good

X

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2021

10/10 Excellent

Philippe

Stayed 3 nights in Apr 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Excellent room. Good location. Pleasant check in staff but 20 min. wait is too long. Some hooks, towel rails in bathroom would help.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The health club was closed during my whole stay! They said they would call me a cab so I can go swimming at a different hotel! The pool was one of the main reason I even wanted to book this hotel. I was very disappointed. Even though I did decide to book this extension of one extra night. The rooms and service were really great though but nothing can make up for the pool being closed, I love to swim.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly lost my passport several times. The staff were very confused about the booking. This took about 5 minutes to fix. But then the real problems began. My credit card got put I to about 5 different machines. Some repeatedly. I put my pin in multiple times. On different machines. And a few times o. The same machine. No declined slips. This is when the staff began lying. And I hate this. A different girl was dealing with me for the booking than the girl playing with my card. When I asked what she was doing. She immediately lies to me. And tells me the card was declined. Without looking. Or talking to the other girl. And I don't mean English. Not Chinese or a touch or a look. Just starts arguing. There is now a pending transaction on my card I don't believe to be a deposit. There was a lot of confusion. And I think I got charged twice for the room fee. And then a deposit. Also all off our group was charged different deposits. This maybe is not a problem. Maybe this will all get fixed. It's just disappointing ☹️ Then when I got to my room with all my luggage. The room key did not work.
Stayed 1 night in Jan 2020

10/10 Excellent

J.Y

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location. very near to Xihu. but the other occupants were relentless smokers who refused to cooperate. not the hotel's fault.
Stayed 1 night in Dec 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very nice hotel.
Great location to get to historic and picturesque West Lake. Close to interesting street market and other shops. Very comfortable stay and good breakfast with plenty of choice. Recommended if you go to Hangzhou.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
I felt that I was double charged. First of all, I paid deposit during check-in, and then paid full hotel bills during check-out. However, later on, my credit card showed 2 transactions from this hotel ( I booked 2 rooms). I contacted the hotel but they insisted to say that was "pre-authrization"and will be refunded soon.... Doesn't make sense that I paid full deposit and bills, why "pre- authorization" after check-out???
Stayed 1 night in Nov 2019

6/10 Okay

Jean

Travelled with family
Liked: Cleanliness, staff & service
Non-sokong room smell smoking at 1st night, request to change room next day. We had our 2 morning coffee & bakeries at their coffee shop , after 10 minutes of waiting , they told us they are running out of cream and milk and asked us can we drink black coffee instead. 😩😩😩, Out of cream at coffee shop???
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

MX, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason, the hotel manager, did a wonderful job in assisting us with our room reservation and stay. He did everything possible to make sure we were satisfied with the hotel whenever we walked past him in the hotel lobby everyday. The entire staff at the hotel were helpful and pleasant.
Stayed 3 nights in Oct 2019

6/10 Okay

Xinyu, Michigan

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nice location - close to the west lake and shopping areas. But the hotel seems to be unfinished with the back garden or square blocked. The gym and swimming pool etc was closed due to more than a year unpaid rent?! We were offered to use the gym in the grant Hyatt. It’s about 10 minutes walk by the lake. I think I’ll stay there next time!
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Timothy, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is quite good. Not far from west lake and decently near the metro. Was slightly disappointed that they were renovating their health center (pool) was intending to have some light swim. Generally good stay.
Stayed 1 night in Oct 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, As good as the reviews say
Excellent hotel. 5* rooms and facility with a great location. Service was excellent, however much of their staff seemed pretty new to the operation (could have pulled in additional bodies for Golden Week). Either way, an absolutely stellar experience and a very positive first experience for us with the brand.
Stayed 2 nights in Oct 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

WXSun

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at this hotel, location was great and friendly service make you felt at home. The staffs were amazing, Lorna, Lusy were wonderful help. Look forward to our next visit.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large Rooms, large comfy bed. very close to West lake
Stayed 2 nights in Jul 2019

10/10 Excellent

Sau Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location near Xihu
Stayed here for 3 nights. The room is big and location is convenient. Good breakfast with many choices.
Stayed 4 nights in Apr 2019

6/10 Okay

Karena, Singapore

Travelled with family, Travelled with family and small children
Liked: Staff & service
Good location. Hotel is dated and beds are abit high. Bed cleanliness could be better. Overall, still a good stay.
Stayed 1 night in Jun 2019

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As good as similar hotels in China
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love the position of this hotel, right nest to West Lake.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, staff members are friendly and helpful. Too bad the weather wasn't cooperating during my stay.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and luxurious. Large bedroom and bathroom, especially compared to other places we stayed in China. Some staff members at the front desk, lobby, and restaurant spoke English, which was also rare (and welcome!) to find in China. Good value for the money.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much was excellent but there service was truly outstanding. Not only do they have staff that speak impeccable English (Colin and Alicia for example), I forgot my ipad there and they sent it to me at the next hotel where we were staying (and made the whole process easy for me).
Stayed 3 nights in Apr 2019

8/10 Good

jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property. Very good location close West Lake, Night Market and shopping. Friendly and efficient staff.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything in this 5 star hotel! Helpful staff! However wifi needs better maintenance
Stayed 2 nights in Feb 2019

8/10 Good

TW, Texas

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Even though we arrived after check-in time, we had to wait over an hour for our room to be cleaned. This was disappointing after a long journey to get there, and had based our travel timing on getting to hotel at appropriate time so that we could check in immediately and rest. Staff was friendly, but unprepared for our arrival. They promised to send food to our room because of the inconvenience. After being in the room for 90 minutes, nothing had arrived. We called front desk, and they were clueless about it. Five minutes later, they called room back and said they would bring up some fruit "in another hour or two". Hotel and room were nice and clean. All staff seemed friendly throughout the stay, except continuing to mishandle the check-in. The Sawasdee Thai restauraunt onsite was good, but we were scammed on our bill and charged double the advertised price. Had no time to dispute and correct at checkout, so ended up having to pay the overcharge. Although a nice hotel physically, not being able to check in on time and being scammed by the restaurant on dinner is enough to find another hotel on my next visit to Hangzhou.
Stayed 2 nights in Feb 2019

8/10 Good

Lay Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Hui Jia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review for three nights
Initially we booked the rooms for two nights. After one night of stay, we decided to extend for another night at Wyndham Hotel Hangzhou instead of moving to Nanjing. Reason being was because this hotel real good in term of the services, room condition as well as the location. The staffs are all well-trained as they always attain to the guest’s request politely.
Stayed 1 night in Dec 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff. Very clean, and the food is great.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Wyndham
We had an excellent time for our 35 wedding anniversary. The staffs provided excellent services and foods. West Lake was the most romantic place for us. Anita Araujo and Bruce Li at the check in time were wonderful. Michael Guo and Bela Wu at the executive lounge provided excellent drinks and foods. At the buffet breakfast, Ruslan Chaykovsky made the best Lattes for us and Angela was so sweet and lovely to greet us every morning. Wyndham Grand Plaza Royale Hangzhou was the best.
Stayed 2 nights in Dec 2018

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Nights Pleasant Stay
We are a family of 9 with my elderly parents and young nephews. Check in was alright. We were given tea while waiting and my dad had a nice chat with Ms. Anita. There was a front desk staff Ms. Surich Zhao who was not so friendly and was bordering on being hostile. That kind of marred the whole experience. Rooms were big and spacious. We could open all 3 luggage at the same time and still had space to walk. There was a small clump of hair stuck to a sticky patch on our bathroom floor and my OCD sister was a little put off by that. Our rooms were on the 6th floor and guest rooms are only from level 3 to 9. We had to request for an extra bed in one of the rooms at 300yuan per night. The hotel prepared a cake for my sister’s birthday without us informing or mentioning to them at all. That was very thoughtful and certainly earned brownie points. There was turn down service every night and also a small plate of welcome fruits on our first day. Location is undeniably convenient. West Lake is just a 5 minutes stroll, Yan An Road shopping district is about 15 minutes walk and a night market around the corner is 10 minutes away. I would certainly return for another stay if I come back to HangZhou.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of attractions, cleaniness of hotel
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, helpful staff and very nice rooms. The bed and pillows were incredibly comfortable and the separate bathtub was wonderful. Would highly recommend!
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Mary ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018