Executive Suite, 1 King Bed
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Reviews of Shangri-La Songbei, Harbin

5 out of 5
Shangri-La Songbei, Harbin
1 Songbei Avenue, Songbei District, Harbin, Heilongjiang

Reviews

8.6

Excellent

Rating 10 - Excellent. 15 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled a little like smoke and was not the cleanest. However the staff is awesome and the property has multiple restaurants.
Stayed 2 nights in Jan 2024

10/10 Excellent

Zhao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great experience to live here. Nice staff and quite.
Stayed 4 nights in Aug 2023

4/10 Poor

Damon Stanley

Liked: Room comfort
Disliked: Staff & service
Very disappointed!
Very disappointing, requested for non smoking room during booking, and re-emphasized for non smoking room at the front desk, but still being given a room with strong smoking smell. Very very bad experience and will not visit again.
Stayed 1 night in Jul 2021

8/10 Good

Stephanie, Shanghai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room with floor to ceiling view of the river and ice sculpture park. It’s pretty doggone cold so when not out at an attraction, hanging at the hotel was the best option. Food was ok in both restaurants we tried. I’m leaving this review a few months after and only recall being comfortable and well accommodated. Would recommend.
Stayed 3 nights in Dec 2019

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel as I am at home
This was an amazing stay, very friendly staff, great service and food, fantastic view. Felt as I am at home.
Stayed 5 nights in Jan 2020
Response from Lauren Qi on 13 Mar 2020
Thank you for choosing Songbei Shangri-La, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit out of town
Very nice hotel only it is a bit out of the main city and can be difficult to get a taxi to go there. It is reasonably close to Ice World Understanding English was a problem.
Stayed 3 nights in Dec 2019
Response from Lauren Qi on 8 Jun 2020
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All well and neat - helpful staff too The Shang Palace is awesome esp the Roast Duck
Stayed 2 nights in Jul 2019
Response from Lauren Qi on 23 Sept 2019
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We are very happy to hear about your dining experience is satisfactory. Providing quality service to our guests is our goal. Thank you for taking the time to share your dining experience with us. It is our pleasure to serve you and sincerely look forward to welcoming you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Lauren Qi on 23 Sept 2019
Dear guests, thank you for coming Songbei Shangri-La, Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.

10/10 Excellent

olive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Our stay was great, The staff was very helpful as we had some extra requests.
Stayed 8 nights in Feb 2019
Response from Lauren Qi on 23 Sept 2019
Thank you for choosing Songbei Shangri-La, Harbin. We are very delighted to know that you had enjoyed our room and service. It is our pleasure to be service of you. It would be great if we can welcome you in the near future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Not up to snuff, but I would stay here again
This hotel belongs to the Shangri-la chain, but it is not as Ritzy as the others I've visited. The staff by and large does not speak English, like most of China. Of the ones who do, it's not spoken or understood well. Nonetheless, they tried very hard to provide good service. It's just that you have to ask. When I arrived, I had to push a bit to get the concierge to put together a plan for me. I know the intention was good, but it really was not on part with a 5 star hotel. I was suggested to visit the famous St. Sophia cathedral, I hired a taxi and organized my agenda to take me 20 mins downtown only to find it was closed due to renovations when I arrived. On the other hand, they were right to suggest I visit Ice and Snow World at 4:30, I got to see all the lights come on and transform the place. And I didn't have to stay any longer than necessary (at -24 C, that's non-trivial). I also chose this hotel because another reviewer said that it was entirely non-smoking, nary a smoke molecule around. My room smelled great when I walked in, but soon enough I found a cigarette butt and plentiful cigarette ashes on the floor. When I contacted the hotel manager, he was very much embarrassed and tried to find me another room. Funny enough, that room actually smelled like smoke. All in all I basically lost the whole morning checking in, getting settled into my room and getting my schedule (pseudo-) sorted. The manager tried to compensate me with a fruit bowl and some sweets.
Stayed 2 nights in Feb 2019
Response from Lauren Qi on 23 Sept 2019
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Lauren Qi on 23 Sept 2019
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

6/10 Okay

Dana

Stayed 2 nights in Feb 2019
Response from Max Miao on 26 Feb 2019
Dear Dana, thank you for choosing Songbei Shangri-la, Harbin. We are glad that you enjoyed your stay here and take your time to share this feedback with us. We look forward to welcoming you again in the near future.

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2019
Response from Max Miao on 26 Feb 2019
Dear guest, thank you for choosing Songbei Shangri-la, Harbin. We are glad that you enjoyed your stay here and take your time to share this feedback with us. We look forward to welcoming you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Max Miao on 26 Feb 2019
Dear guest, thank you for choosing Songbei Shangri-la, Harbin. We are glad that you enjoyed your stay here and take your time to share this feedback with us. We look forward to welcoming you again in the near future.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from Lauren Qi on 23 Sept 2019
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went on a girls trip to Harbin Ice Festival and stayed at the Songbei Shangri la (we were a group of expats living in Shanghai). We were greeted by Jo, she was wonderful and very helpful. The beds were super comfortable and location was perfect for Ice Festival and tiger park. The bar staff were a bit slow on making cocktails. Overall I would recommend this hotel to my friends.
Stayed 2 nights in Jan 2018
Response from Lauren Qi on 23 Sept 2019
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive about your comments. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed here (2 adults, 2 children) during the ice festival. You can see the festival area from the windows of the hotel, it is quite close. Hotel is new and very nice. Gym and pool area also good. Highly recommend it.
Stayed 1 night in Jan 2018
Response from Lauren Qi on 23 Sept 2019
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive about your comments. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

6/10 Okay

ah piew

Liked: Room comfort
Disliked: Staff & service
Disappointed from hotels.com booking.
An experienced i naver had, while booking from hotels.com free breakfast was included but the hotel still charge me while i checked out.
Stayed 3 nights in Jan 2018
Response from Lauren Qi on 23 Sept 2019
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

6/10 Okay

Jun

The service is not on par with other Shang rila property. Front desk service is poor
Stayed 2 nights in Dec 2017
Response from Max Miao on 11 Jun 2018
Dear guest, thank you for choosing Songbei Shangri-La, Harbin. We have taken your comments and informed related department for improvement. We look forward to welcoming you back in the near future!

8/10 Good

Yu Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very typical Shangri la style but too far from downtown
Response from Lauren Qi on 24 Sept 2019
Dear guest, thank you for choosing Songbei Shangri-La, Harbin. We have taken your comments and informed related department for improvement. We look forward to welcoming you back in the near future!

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable
Stayed 2 nights in Feb 2024

8/10 Good

Yasuhiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

GUOYI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from Lauren Qi on 8 Jun 2020
Dear guests, thank you for coming Songbei Shangri-La, Harbin. We would be very grateful and positive improve about your comments. If you would like to share more details, please contact the duty manager. Thank you for taking the time to share your stay feeling with us and look forward to welcoming you again in the near future.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好view很好但附近沒什麼商店，附近環境優美
Stayed 3 nights in Oct 2019
Response from Lauren Qi on 28 Oct 2019
尊敬的客人，感谢您光临哈尔滨松北香格里拉大酒店。为客人创造难以忘怀的入住体验是我们全体员工努力的目标，得知您满意的入住体验是对我们最大的鼓舞。再次感谢您的认可，能为您服务，我们感到非常荣幸并期待着能够很快再次为您服务。

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Lauren Qi on 23 Sept 2019
Dear guests, thank you for coming Songbei Shangri-La, Harbin. Your feedback is very important. If you are willing to share more details of the service in order to facilitate our targeted investigation and improvement, please contact the hotel duty manager, we will be very grateful. Looking forward to welcoming you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在哈尔滨的酒店算是一流
酒店刚开业不到两年，硬件还可以，但距离国际五星标准还有差距，没有配置咖啡机是最大缺憾。只有速溶咖啡提供，但每天都需要向前台打电话才给补充。
Stayed 6 nights in Jul 2018
Response from Digital Marketing Executive on 27 Aug 2018
尊敬的客人，感谢您光临哈尔滨松北香格里拉大酒店！很荣幸酒店给您的居停留下了良好的印象，我们会将您的表扬作为努力的动力，并继续为每一位宾客创造难以忘怀的体验。真诚期待您再次莅临松北香格里拉，享受香格里拉殷勤待客之道。

10/10 Excellent

Kang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Digital Marketing Executive on 29 Aug 2018
尊敬的Kang，感谢您光临哈尔滨松北香格里拉大酒店！很荣幸酒店给您的居停留下了良好的印象，我们会将您的表扬作为努力的动力，并继续为每一位宾客创造难以忘怀的体验。真诚期待您再次莅临松北香格里拉，享受香格里拉殷勤待客之道。

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿品質很好，窗外景觀賞心，地理位置較偏，附近沒有商店。
Stayed 1 night in May 2017
Response from Digital Marketing Executive - Max Miao on 11 Jun 2018
尊敬的Michael，感谢您下榻哈尔滨松北香格里拉大酒店！很荣幸酒店给您的居停留下了良好的印象，衷心地感谢您对酒店服务的肯定和赞扬。酒店共有344间设计典雅的客房，及33间服务式行政公寓位于松花江北畔，优越地理位置俯瞰城市天际线及松花江美景。酒店交通便捷，距享有国际盛誉的哈尔滨冰雪大世界仅五分钟车程，毗邻多处当地风景名胜如太阳岛公园、东北虎林园及哈尔滨大剧院等。酒店距哈尔滨太平国际机场仅40分钟车程，30分钟即可到达哈尔滨西站。真诚期待您再次莅临哈尔滨松北香格里拉大酒店，享受香格里拉殷勤待客之道。

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
New but far, poor f&b and decoration workmanship
New hotel, all along Shangri la style, but location too far, nothing outside, cheap decoration materials using in the room and corridor with poor workmanship, the horrible is the both Chinese restaurant and all day dining, food worst and cheap, service is zero, wait for 30mins to pay the bill, all staff around one table but do nothing, they don't know what they need to.do and how to do..
Response from Lauren Qi on 24 Sept 2019
Dear guest, thank you for choosing Songbei Shangri-La, Harbin. We have taken your comments and informed related department for improvement. We look forward to welcoming you back in the near future!