Property grounds

Reviews

9.0

Wonderful

Rating 10 - Excellent. 292 out of 502 reviews" "
Rating 8 - Good. 152 out of 502 reviews" "
Rating 6 - Okay. 40 out of 502 reviews" "
Rating 4 - Poor. 12 out of 502 reviews" "
Rating 2 - Terrible. 6 out of 502 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn is an extremely inviting place. The bar and restaurant area are really good. Food is exceptional we stayed on b&b basis and the breakfast is one of the best I've had. Room was large with a great bathroom. We managed to get parked at the hotel but there are limited spaces available. Great location for getting about in Harrogate with everything in a short walking distance. We would definitely stay again.
Stayed 2 nights in Apr 2024

6/10 Okay

Nicola

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff were very friendly and helpful. Room wasn’t very clean thick layer of dust on shelf next to bed and bathroom wasn’t clean. On second day bed had been made and tea/coffee replaced but bins weren’t emptied and bathroom sink not cleaned. Location was great town centre only a couple of minutes walk away. Breakfast was free and food was delicious although service was slow.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay where treated like one of the family. Amazing choice of breakfast including full english, pancakes and rolls all prepared fresh. Already booked for next year as really good location for the convention centre and railway station.
Stayed 3 nights in Mar 2024

10/10 Excellent

Craig

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean but beed an upgrade, other than that i had a great stay, staff are superb, food was tasty and i libed the area.
Stayed 1 night in Feb 2024

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the centre of Harrogate with free parking. Room was clean and the facilities were great .Nice bar and restaurant onsite.
Stayed 1 night in Feb 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Joan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
as a single female I felt unsafe in an out building, singe females should be in main building. also had to walk to main building for breakfast not the best
Stayed 1 night in Jan 2024

8/10 Good

Gavin

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Melissa

Stayed 1 night in Jan 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, have to say it was one of the best places we've ever stayed for price, location, quality, value for money. Easy access for the town, shopping nightlife etc. Room was masive, cozy , clean , with a big separate bathroom. We ate in the pub/ bar restaurant in the evening it was beautiful and plentiful. Full range of real ales too. All staff are friendly and very attentive. Excellent breakfast from full English to continental. Free parking too. We will be back in the summer.
Stayed 1 night in Jan 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway!
Lovely accommodation, well located to restaurants, bars & shops, and Harrogate Baths which we visited. We had the ‘penthouse’ which was on the top floor with a rolltop bath in the room and a balcony - gorgeous! We had bad weather (it was December) so didn’t use the balcony but everything was clean, comfortable and upto expectations. The included breakfast was ordered off a menu rather than buffet, much preferred, and was varied with great portions. There were a LOT of stairs to our room, not an issue for us but anyone with mobility issues/ small children etc would struggle. Wouldn’t hesitate to go back!
Stayed 1 night in Dec 2023

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mini break inna lovey hotel.
We had a lovely stay. Hotel was lovely and staff really friendly and do a fantastic job. Breakfast was beautiful and hearty. We stayed in a room which was at the back of hotel over the road. Wouldn't of chose this room but it was ok. Would of much preferred to have a room in the actual hotel. If we stay again i would request we want a room in the hotel. Room was adequate though with a lovely bathroom and all the amenities we needed. Tea and coffee and biscuits were provided. Would definitely stay here again as it was central to everything.
Stayed 2 nights in Dec 2023

4/10 Poor

Hugh

Disliked: Room comfort
Traffic Noise Spoilt our stay.
Fine room though it was adjacent to the main road which was very noisy until midnight and then from 4am. We struggled to get any decent sleep and spoilt both our days out in Harrogate and York. Sunday night - we ate in the restaurant with a very limited menu. The burger was cold, the roast dinner was only just ok. We enjoyed a local restaurant on the Monday instead of dining in the hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to York Xmas Markets.
Everyone at the Cheltenham Inn were so welcoming from the moment we checked in to the moment we left. I travelled with my partner and 9 year old daughter. Everyone made an effort to interact with her which she enjoyed. We checked in late (8.45pm). We were all really hungry after a 3hr drive. Food was about to close but we were provided a lovely table and provided great service. The food was delicious. Another nice touch was a loyalty scheme you can sign up for. Upload £5 and you are given £10. We spent £50 on food and drink which then gave us an extra £4 reward which went towards a delicious cocktail off the menu. Really happy with the room as well. Spacious, character and comfortable beds. We had a double and a single. Only negative was that the hotel is in the centre of the city. The hotel has a very small car park to the rear but was full when we got there. We paid to park on the main street (Free overnight and about £5 for 3 hrs from 8am). We then moved the car round to the free car park once other guests checked out while we spent a few hours out and about. Great location, 7 minute walk to the train station.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Overall really nice. Breakfast was very good Very convenient to main part of town
Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Stayed 1 night in Nov 2023

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast, spacious room. Friendly staff
Stayed 1 night in Nov 2023

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

n

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. Great room. Perfect location. 5* breakfast. Couldn't fault anything
Stayed 1 night in Nov 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, pretty good
Enjoyed our two night stay in very convenient location. Had large room at front of building so was a bit noisy with traffic from about 6.30 am. Comfy bed. Radiator in bathroom didn’t seem to heat up properly and there was nowhere to hang your bath towel after use. Lovely evening meal served by friendly staff. Service at breakfast was slow but good choice of menu. Coffee on first morning was miserably weak, though improved on second day. Overall, pretty good!
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Gabrielle

Stayed 1 night in Nov 2023

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but expensive stay
Lovely but expensive penthouse suite
Stayed 1 night in Nov 2023

6/10 Okay

Jacquie

Travelled with partner
Liked: Amenities
Staff nice & friendly.
Stayed 1 night in Nov 2023

8/10 Good

Anthony

Liked: Staff & service, room comfort
Ok but needs an update
The staff were friendly and the food was good. The room needed a refresh as doors on bathroom cabinet needed replacing. Some of the milk capsules for tea in the room were out of date. Overall a great location for Harrogate and train station.
Stayed 3 nights in Oct 2023

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
3 (2) night stay
Very rustic Inn, in need of a good wipe down everywhere, steam clean at least or a total refurbishment ('spray' on the headboard, spillages & dirt on the bathroom door) and sitting on the toilet was a balancing act with a very wobbly seat that needs repair or replacing, new carpets and a lick of paint on the stairwells needed (particularly up to the public toilets on the 1st floor). The bed in room 8 was so uncomfortable that we checked out of the hotel a day early. My wife's breakfast order (full breakfast came instead of Veggy) on day 2 was incorrect so we ended up eating seperately. The saving grace was that the staff were great.
Stayed 3 nights in Oct 2023

2/10 Terrible

STEPHEN

Stayed 1 night in Oct 2023

10/10 Excellent

Natasha

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

DALE

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Melvyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yup - I'd stay here again
Super place to stay right in the centre of Harrogate - parking easy to find lovely breakfast and lovely bedroom
Stayed 1 night in Sep 2023

4/10 Poor

S

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice place but a shame about our room
Room was rather spartan, comfy armchairs and a nice rug would have helped and also a splash of colour in a drab room in need of redecoration. Staff were very pleasant and god breakfast.
Stayed 3 nights in Sep 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful breakfast
Excellent! Good location, friendly staff and great breakfast!
Stayed 1 night in Sep 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, room comfort
Great hotel in the center of Harrogate with free on site parking (limted). Great food and tge beer was excellent. Only issue we had was tge annex we had was on tge ground floor and not very private as it was on the road
Stayed 1 night in Sep 2023

2/10 Terrible

samantha

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty didnt stay
Awful didnt stay. room was dirty and dated, not even pillow protectors on the pillows
Stayed 1 night in Sep 2023

10/10 Excellent

Peter R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the hotel mews building. Awesome service and staff. Only issue we had was a locale deciding to power wash his vehicle right outside our bedroom window and entry door
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Amenities
A friendly hotel with comfortable rooms although a little dated. The bed was comfortable and the sheets were of good quality.. great shower and we had a large plug-in fan. The room came complete with iron, ironing board, bottled water, cookies, shower gel and shampoo. The staff were all very friendly. The bar area was pleasant, clean and had a nice feel to it. We had breakfast a ‘full Yorkshire’ and the food was definitely of a high standard. Other meals in the menu all looked tempting. The car park is right across the road at £14 for a 24 hour stay. The car park is locked at night but there is an office with a warden. The hotel is quite central therefore a short walk to the centre for shopping and other bars. Lots of restaurants close to the hotel. We would definitely stay at this hotel again.
Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive Hotel
Stayed 2 nights in Sep 2023

8/10 Good

Anthony

Stayed 1 night in Aug 2023

6/10 Okay

Alice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed here because we had a wedding to attend in the local area, however our room was dirty with other people’s hair and dust everywhere! And then to add to it at 2:30am the fire alarm sounded twice! With no apologies or explanation about this apart from a man saying I think it’s a fuse. The rooms in the internet were advertised but that is not what we received
Stayed 1 night in Aug 2023

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Svetlana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a huge huge room and huge huge bathroom. Bed was comfy, breakfast delicious with a variety of options. Our room faced the road, but it was quiet at night and never disturbed us. Staff always on the ball and charming. Parking was on a first come basis but the meters out the front were always available and when you worked it out it wasn't overpriced. Highly recommended.
Stayed 4 nights in Aug 2023

8/10 Good

Gillian

Liked: Staff & service, room comfort
Comfortable but in need of refurbishment.
The public areas,staircase etc could do with refurbishment. Room was clean but skirtings dusty and chipped paintwork. I had a room on second floor. I don't have any mobility issues but even so found staircase quite steep. Would have prefered to be made aware of this as it could have posed problems.
Stayed 2 nights in Aug 2023

6/10 Okay

KEVIN

Travelled with partner
Disliked: Cleanliness, staff & service
Bed protector under the sheets had blood on it and had not been changed. The noise level out side was loud. And the service at breakfast was shocking. The poistive the room was lovley and spacious.
Stayed 1 night in Aug 2023

8/10 Good

Sarahjane

Liked: Cleanliness, room comfort
Pleasant stay.
We stayed in room 10. An apartment on the top floor. Our welcome was somewhat underwhelming and no offer of taking us up to the room or help with bags. Room is very spacious with a cute balcony. Lovely roll top bath and small cooking area. Apartment could do with a bit of renovation and a bit of care. Wood work all very scuffed and marked. Carpet stained. No glasses and would have been very difficult to cook using the minimal crockery and implements provided. Bed and pillows were very comfortable. Overall a very pleasant stay Im just not sure it was worth the cost but a few simple tweaks could improve the experience.
Stayed 1 night in Aug 2023

8/10 Good

Hywel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023