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Reviews of The Harrogate Inn - The Inn Collection Group

4 out of 5
The Harrogate Inn - The Inn Collection Group
1 RIPON RD, Harrogate, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 250 out of 500 reviews" "
Rating 8 - Good. 161 out of 500 reviews" "
Rating 6 - Okay. 55 out of 500 reviews" "
Rating 4 - Poor. 28 out of 500 reviews" "
Rating 2 - Terrible. 6 out of 500 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Apr 2024

10/10 Excellent

anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money, beautifully refurbished building and great breakfast.
Stayed 2 nights in Apr 2024
Response from Guest Experience on 19 Apr 2024
Thank you for your feedback. We would love to welcome you back.

10/10 Excellent

Ryan

Stayed 1 night in Apr 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Experience on 1 Apr 2024
Thank you for taking the time to rate us. We hope to see you again.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Experience on 18 Mar 2024
Thank you for your rating. See you again soon.

10/10 Excellent

Philip

Stayed 4 nights in Mar 2024
Response from Guest Experience on 1 Apr 2024
Thank you for your rating. We hope to see you again.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for getting around Harrogate. Bathroom towel rail did not work and room a little noisy from street. Staff were lovely.
Stayed 3 nights in Feb 2024
Response from Guest Experience on 4 Mar 2024
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

6/10 Okay

Beth

Travelled with family
Liked: Staff & service
Rooms were hot. No drinking water in rooms. Had requested bath as guest was carrying an injury- request was ignored. Breakfast ok
Stayed 2 nights in Feb 2024
Response from Guest Experience on 23 Feb 2024
Thank you for your feedback. We will always do our best to accommodate any request were possible. We would encourage speaking to a member of the team if your require any assistance. We hope to welcome you back again soon.

6/10 Okay

A

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LIFT
Everything was great, Bar food decor service, one big problem.....LIFT not working for the total stay. We were on third floor, I am 79 years old and have a heart and lung problem, I do not do stairs even at home. The hotel was full so changes were not possible. Had booked th two rooms about a month prior so dont know why we were put on third floor. The cost was nearly £1000.00 without what was spent at the bar!.... I feel some compensation should be given.
Stayed 4 nights in Jan 2024
Response from Guest Experience on 21 Feb 2024
Thank you for taking the time to share your feedback. If you wish to contact us directly we would be more than happy to discuss your concerns.

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness, property conditions & facilities
We had a lovely stay in Harrogate and the hotel facilities, particularly the bar and restaurant, were lovely. The room was very comfortable however, as there was no in room phone I had to Go down to reception after midnight to report noise. The walls were Incredibly thin and the noise in the room was enough to disrupt any sleep. The employee listened but then nothing at all Was done. Had it been, we would Have heard the knock on the neighbours door. Nobody checked or asked about this at checkout.
Stayed 1 night in Jan 2024
Response from Guest Experience on 19 Feb 2024
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

6/10 Okay

Paul

Liked: Staff & service, room comfort
Disapointed
Since the refurb, this is no longer a hotel, rather it is a posh pub / restaurant with rooms. Stayed on the first floor, room adequate, bed comforable, but toilet dirty! Noise from the bar area present until after midnight. Car park unregulated, paid to park, but others obviously did not.... Will not rush back or recommend.
Stayed 1 night in Jan 2024
Response from Guest Experience on 19 Feb 2024
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Excellent value for money, some areas of the hotel appeared to be being updated whist we were there so some things weren't working but it didn't affect our stay here. Good location - parking a bit tight and is on a first come first serve basis - but overall would recommend this hotel
Stayed 1 night in Jan 2024
Response from Guest Experience on 19 Feb 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
We had a lovely stay at The Harrogate Inn, the staff were very friendly, the food we had was fabulous and everywhere was very clean. Would definately return and take our little dog with us
Stayed 1 night in Jan 2024
Response from Guest Experience on 19 Feb 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
smart hotel with friendly staff
Stayed 1 night in Jan 2024
Response from Guest Experience on 19 Feb 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

4/10 Poor

paula

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
Very disappointed with this hotel, always stay in the inn collection group but would not stay here again, threadbare carpets and paint off the walls in corridors, room ok but radiater didnt work in bathroom and was freezing, complained but nothing done, went for food on the evening and everything we asked for the didnt have so after waiting for 15 minutes to get served had to choose something else of the menu and still only had half what we asked for, also didnt have the desserts we asked for and very little choice in the first place, also said they didnt do blue light discount on food and drink but stated it did on the website when i booked, i wouldnt stay here again and reluctant to use inn collection group again
Stayed 1 night in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for sharing your feedback, both positive and constructive. I apologise we did not exceed the standard you received in previous stays. Your comments will be reviewed and brought to the attention to those relevant. Thanks again for your feedback. We hope to see you again soon.

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, clean warm room. Great breakfast. Stay here a couple of tears ago and the new refurbishment and bar facilities is much improved
Stayed 2 nights in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

Lucy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

8/10 Good

Andrew, Middlesbrough

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

8/10 Good

Eric

Liked: Staff & service, room comfort
Overall an enjoyable experience
Enjoyed our stay at the Harrogate Inn. Booked two rooms which were supposed to be of the same standard. Unfortunately, one was acceptable and the second one was very small. Public areas were excellent and the breakfast experience was very good.
Stayed 1 night in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Good

NG

Stayed 2 nights in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bar appearance was excellent, staff was good with some peculiar attitudes but unfortunately looked very scruffy. They also appeared to be overworked so you will never get the best out response. Queued for breakfast on all three days even when quiet main reason food was not replenished fast enough. Would also recommend nets at the windows because room was to warm no way of turning down the heating, opened windows but needed to keep curtains closed because of sunlight so air could get into the room. Parking was also an issue £10:00 a night then only 30 spaces for 90 rooms ? Park outside hotel for 10:00 but again no spaces.
Stayed 3 nights in Nov 2023
Response from Guest Experience on 29 Nov 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back to The Harrogate Inn.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant and comfortable place to stay. Lovely, hardworking staff, comfy rooms with great amenities. The place is well kept and feels quite grand. Highly recommend
Stayed 1 night in Nov 2023
Response from Guest Experience on 14 Nov 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 Excellent

maxine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Experience on 10 Nov 2023
Thank you for your rating. We hope to see you again soon.

8/10 Good

Alistair

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were pleasant and friendly. The internal decor in the main premises and bedroom - paint blistering probably due to dampness. Food at breakfast was as expected but was very slow in being replenished with a long queue forming
Stayed 2 nights in Nov 2023
Response from Guest Experience on 10 Nov 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place
Fabulous hotel, near Xmas when we went so everything was very festive. Warm and cozy place . This hotel is right opposite the royal hall, so fairly central for everything. The room we had was great, clean and comfortable. Only problem we found was that the buffet breakfast was not kept topped up …we waited ages for other items by which time the rest of our breakfast was cold .
Stayed 1 night in Nov 2023
Response from Guest Experience on 10 Nov 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

j

Stayed 2 nights in Oct 2023
Response from Guest Experience on 10 Nov 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. We just stayed one night for a concert at the Royal Hall, which was a 2 minute walk across the road. Easy free parking at the back of the hotel. The staff were lovely and our room, which was a Standard Double, was plenty big enough, with a super-king, comfy bed and 2 armchairs. Bathroom was nice with a big shower. The staff were all very friendly and made us welcome. We had a meal in the restaurant early evening - delicious pub grub at a reasonable price. Breakfast the next day was excellent - hot and cold buffet, all fresh and easy to access. We will definitely return!
Stayed 1 night in Oct 2023
Response from Guest Experience on 31 Oct 2023
We can't wait to see you again. Thank you for your feedback.

10/10 Excellent

Jenson

Stayed 1 night in Oct 2023
Response from Guest Experience on 31 Oct 2023
Thank you for your rating. See you again soon.

6/10 Okay

Alex

Liked: Cleanliness
Disliked: Staff & service
Clean comfortable room in great location. Poor service throughout stay (slow check in, ice cold plates at breakfast and slow check out). Issues with water pressure and lift out of order.
Stayed 1 night in Oct 2023
Response from Guest Experience on 16 Oct 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

8/10 Good

Luke

Stayed 1 night in Oct 2023
Response from Guest Experience on 11 Oct 2023
Thank you for your rating. See you again soon.

8/10 Good

stephen

Stayed 1 night in Oct 2023
Response from Guest Experience on 5 Oct 2023
Thank you for your rating. See you again soon.

4/10 Poor

Jacqui

Travelled with group
Disliked: Property conditions & facilities
Charge for car park was unexpected. Lift was out of order and we had not been informed. We were on 3rd floor and steps were very steep - we are not young. Breakfast was ok but no service so too many people queueing and walking around dining area that was too busy
Stayed 2 nights in Sep 2023
Response from Guest Experience on 4 Oct 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Guest Experience on 2 Oct 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Gorgeous decor, very welcoming and helpful staff, very clean throughout. Reasonably priced. Couldn’t fault this beautiful hotel
Stayed 2 nights in Sep 2023
Response from Guest Experience on 29 Sept 2023
Thank you so much for taking the time to share your feedback. We hope to see you again soon.

10/10 Excellent

Ian

Stayed 1 night in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you for rating. See you again soon.

4/10 Poor

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cosy double awful. Hotel very good.
Stayed in a cozy double. Bed wasnt even a standard double. Very small for 2 people. Should only be available for 1 person. Awful nights sleep. Room decor very good and clean. Hotel very nice. Would stay again but pay more for a bigger room, even though this room was a hefty 235 quid. Brekky amazing. Disappointing.
Stayed 1 night in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you for your feedback. I apologise if we were unable to meet your expectations on your recent visit. Guest satisfaction is a top priority of ours, we always encourage guests to notify us of anything they may need so we have the chance to correct it. We hope to see you again and provide you will our true experience.

8/10 Good

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you for taking the time to rate us. See you again soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Worth to try other options
The walls does not fully block the noise from the corridors. I heard people talking in the corridor early in the morning, even staff which made me to think they should be better trained. Some noise like burping coming from the bathroom sink drain awake me in the night.
Stayed 5 nights in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 Okay

Anne

Travelled with family
Liked building and decor, friendliness of staff. Our room on third floor we had to walk up three flights of stairs, no lift - I am in my 80s! - told no other twin room available. Dining menu very poor choice.
Stayed 2 nights in Sep 2023
Response from Guest Experience on 8 Sept 2023
Thank you for sharing your feedback. We apologise the lift was working during your stay however, we are back up and running now. We hope to welcome you back.

4/10 Poor

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
We stayed 2 nights at the Harrogate Inn and while the downstairs areas were very good after a recent refurbishment the second floor on which we stayed seemed to have been given a quick spruce up. I am 73 and my wife older and have recently had a knee replacement therefore it would have been nice to know beforehand that the lift wasn't working, a regular occurrence apparently. On some of the hottest days of the year while we were there I discovered that the shower tray drain was blocked making it unusable. I reported this in the morning and in the afternoon was told it had been fixed. It had not been fixed!!! I then requested a different room and the staff kindly obliged. In this room there was shower over the bath The hand held part of the shower did not work although the overhead deluge head did so we settled for that. There wasn't any non slip bath mat which made it dangerous for older infirm people to step out of the bath after a shower . I was told they weren't supplied. At no time during our stay were we offered any compensation for this major inconvenience.
Stayed 2 nights in Sep 2023
Response from Guest Experience on 8 Sept 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

6/10 Okay

Dean

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Experience on 8 Sept 2023
Thank you for sharing your rating with us.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The only downside was the noise of traffic late on, which hindered my sleep The hotel and staff were great
Stayed 1 night in Aug 2023
Response from Guest Experience on 8 Sept 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Guest Experience on 8 Sept 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Claire

Stayed 1 night in Aug 2023
Response from Guest Experience on 8 Sept 2023
Thank you for sharing your rating.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in centre of Harrogate...stunning recent refurbishment in the bar and dining area and the oudoor seating area...staff super friendly. Only negative was the room was very small.
Stayed 1 night in Aug 2023
Response from Guest Experience on 8 Sept 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. Please note, we do have larger rooms available.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience on 8 Sept 2023
Thank you for your rating. See you again soon.

4/10 Poor

Verified traveller

No parking at the inn
Room a little cramped. Breakfast excellent. When booking specified I needed parking and was informed hotel had a car park. On arrival found no space in hotel car park, which was very small, and was simply told at reception to 'park on the street'. Very difficult to find a spot and in any case there was 3 hour limit. I find this unacceptable and would not have booked here if I had known there was in reality no hotel parking.
Stayed 2 nights in Aug 2023
Response from Guest Experience on 8 Sept 2023
Thank you for your feedback. We have a small carpark at the rear of the property. Our parking works one a first come first served basis, however, they are plenty of spaces available. If you are ever unsure, please speak to a member of the team and they will happily direct you.

6/10 Okay

Athanase

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lift was not working, I did not realise that it was a policy of the hotel to allow dogs to the breakfast area, and breakfast only up to 9:30 on a Sunday morning did not seem sensible for guests on a leisure break
Stayed 2 nights in Aug 2023
Response from Guest Experience on 8 Sept 2023
Thank you for your feedback, both positive and constructive. We pride ourselves on being a dog loving company and aim to provide a cosy, comfortable and relaxing environment for all guest, with or without dogs. That said, your comments will be reviewed by those relevant and we hope to welcome you back soon.