Harwood Holidays

The staff was not the friendliest or welcoming at front desk, there was some Maintenance or other thing being done so the entire breakfast, table & chair area was closed off. We did not eat breakfast on site either day. There was only 2 bags of hot tea, both earl gray , and staff said they had no more tea on the premises. Our room smelled musty and damp and I had to use our body spray to make it pleasant. For the price of stay for 2 nights I expected better.

Rooms not that clean. Truly feel cleaning staff presents with lazy cleaning. Stains in toilet, showers with hairs that aren’t mine, and we had 2 separate rooms due to cleaning issues.

Great little hotel, almost ruined by the elevator banging night and day, echoing in my room. The nearby club noise didn't bother us at all. It was the clanging elevator.

Customer Service was exceptional!!

Property itself in the room. The pool area is also great. The only problem is when you dial the one 800 number for the code hotel you reach a lady when I consulted with her about early check-in. She said that was no problem Anything after 2 PM there was no charge before 2 PM. It was $100 so I opted for the 2 PM. I get on property in the gentleman would like no we can’t accommodate you. I said I spoke to the lady that you your number was 2 o’clock, no no no I just wish that they were on the same page and that they did more to accommodate someone that would be there for a week being 1100 almost 1200.