Search Chalets in Hawley

"Come to stay for 3 nights. Place is old and dingy. Bathroom so small you can barely turn around in it. Hotel needs an ULTIMATE UPGRADE. Towels and wash clothes was dirty with stained all over them. Bedding was old and dingy. Room was so dark and gloomy with all lights on. Property was in a good location to things. Hot breakfast every morning was horrible. Last 2 nights I stayed a family allowed the children to run all in hallways yelling jumping you heard was booming and banging till after 11pm both nights. When I checked out young man at desk wasn’t pleasant at all. Point blank I’ll never stay at this place again. "

"The rooms were clean but the hotel was being renovated, so the lobby and elevator was in poor condition. Housekeeping was vacuuming the floor right outside room before late check out. The vacuum is mad loud. I think it’s time for a new one. Overall my stay was ok. The hotel served its purpose for an overnight stay. "

"Great"

"Overall good experience, long lines to check in and room ready an hour after. "

"Everyone was so nice and friendly, the rooms feels comfortable and you can’t hear any noise. "

"It is fully renovated so I love everything about this property."

"I stayed at The Swiftwater, and unfortunately, it wasn’t family-friendly as we expected. Kids had to leave the pool after 5 p.m., but this wasn’t mentioned on the website. Beyond that, customer service was lacking. Staff rarely smiled or engaged with us, and when we went to the bar after last call, there was no effort to accommodate even a simple request. While the property itself is beautiful and new, the hospitality was disappointing. I wouldn’t recommend it for families, and I think management needs to make major changes in staffing and approach."

"Definitely dated, sheets were stained. They were replaced by less stained eggshell colored sheets. Breakfast slightly above an Inn. Don’t bother with dinner unless you’re there for the weekend. The portions are small . Big positive that it’s made to order."

"Everything was Execelent "