Hayakawa Hotels

"Clean room with clear instructions on appliances and amenities to get the most of our stay."

"Incredible location, fantastic accommodation, very helpful staff, 5* service. Unlimited free beer from room’s own draught beer tap was spot on."

"I'm sorry to say that this experience was not at all what we expected. The lobby is beautiful, however the rooms show signs of significant deterioration (water damage). The bathrooms are old and use water from the hotspring - though commendable from an eco perspective this means smelly showers (sulfur) which is an unpleasant experience. The staff were very kind, however training needs improvement as the service was disjointed and awkward. Last but not least our "balcony" room overlooked the roadway and several dilapidated buildings used for staff parking. I can deeply appreciate the historical significance of the location, however the facilities are not worth the price and require significant investment to bring them up to standard. "

"Fuji is visible from the hotel "

"It was an amazing experience, communication was challenging, but staff was extremely attentive "

"It was our fourth time at the hotel and the buffet always surprises us with new items on the menu. Everything was on point. "

"Clean room, great view of Mt Fuji. Good breakfast with lots of options. "

"The sink wouldn’t drain and the shower flooded the bathroom. Breakfast included a styrofoam container with cold sandwiches and curdled yogurt. Roughly half of the igloos were damaged and held together with duct tape. "

"Great stay. I enjoyed the traditional Ryokan style room. The hotel has 2 onsen baths which stayed open late into the night."