Heathrow Hotels

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"Nice beds, sleep very well"

"Room was clean, bed comfy. Breakfast great!"

"I came to Orlando (Clergy from Pensacola) in order to attend the funeral of one of my former parishioners. Due to my flying instead of driving, I needed to stay at the LaQuinta location nearest the airport. I went back and forth on my Hotels.com online booking checking distances and shuttle accommodations. I even called several hotels to make sure there was a shuttle, which was hard to find. I spoke to Jolene, a travel assistant, several times as she tried to assist me. Finally, I thought I knew exactly where to book. Immediately after booking I called the hotel and spoke to the desk clerk only to find that I had indeed not booked the hotel with the shuttle. I have been a member of Hotels.com for more than a decade, and traveled in supervisory capacities thoughout the Caribbean and the mainland. I hung up and called Hotels.com using their Chat which is now the only way to reach them. The agent called your front desk person and was told that they could not reach the manager until 7:00 the next morning. I knew that my daughter and I had a 7:00 flight from Pensacola and that if I couldn't get the cancellation in order to book the Airport location in order to get the shuttle to the hotel, we would have a major problem. I then double-booked, meaning I booked that location using Hotels.com. That cost another $110.The hotel chain is the very same, and your management resolved the matter by the next day. Refused full refund and still charged me for the first night, knowing the facts."

"Great breakfast. Hotel is clean and staff is attentive "

"Parking was fine. Well lit"

"The property was nice and clean. Staff was friendly. However, I wish Expedia mentioned something about their $75 security deposit as a mandatory transaction. They said they would return it if everything looks good. "

"Didn't eat breakfast "

"The staff at this "