Heldens Hotels

"Ideally located to many restaurants, activities and Timothy Hill Beach. Service from staff is exceptional. Accommodation is comfortable however the infrastructure is a bit dated and when there is sargassum on the beach, the smell is overwhelming. We had a garden room so only affected by it when we went to the pool closer to the sea. "

"Wonderful stay!! Our room was clean, cool, great view and the staff were all so friendly. The beach is beautiful and we love the "

"Muy bien "

"Was advised that I would be met at airport and no one there until I called again and waited an extra 30 minutes. Unreliable! On arrival at the hotel, our room was not ready, when check in was expected by 3 pm. We did not get a room until 4:30 and at that point put us in a room in a lower level with lesser views. Room had hair in bathroom, master bed and patio. Nothing in room for anything exceedingly t towels and sheets. Could not leave fast enough. Best part was being introduced to a driver that was even surprised we had stayed here. This is off the beaten path and nothing within walking distance. Pictures were deceiving of what this place is and the condition. Front desk staff was less than helpful in communicating and anytime someone new came in they had to focus their attention there as there was only one person capable of checking in. Curio stands for curious why anyone would enjoy this place. Recommendation Look Elsewhere"

"Great overall with amenities; gym, restaurants pool and beach areas, where you could swim!! (Great clearing the seaweed from the beach daily!!). More importantly the staff was excellent!! Would definitely go back for a relaxing vacation. "

"Loud music from pool bar, impossible to listen to anything else or sleep in room until after 11 p.m."

"Clean rooms. Excellent staff and we had several very good meals. Good snorkeling on the beach. Good fro is and munchies. "

"The location was perfect. Close to the bus terminal ferry terminal and my dive boat. Plenty of eating options. Everything was a 5 to ten minute walk. The room was very nice. New tile on the floor and in the whole bathroom. Plenty of hot water. T v worked fine. I got to watch free movies on youtube channel. The staff was very friendly and helpful. He helped me do a load of laundry for free. There was a supermarket downstairs from the hotel. Perfect!"

"This was a beautiful hotel with exceptional service. Food was excellent. Natasha was wonderful always happy to help with reservations and activities. Would recommend 100%"