Helmhaus

Me and my family went to Switzerland for a fun planned trip we found a listing near the Zurich HB station for check in we had at 3pm we got there around 3:15pm we looked at the main desk we saw that it said go to the back door while there was a whole check in desk at the front fully empty at the back we had to wait around 45 minutes for the owner to come around to check me and my family in and not just that we entered the building to see that our room still wasn’t ready after an hour and 45 minutes of waiting they finally finished cleaning, we entered the room to see still a couple trash pieces on the ground and to find out the listing didn’t have AC even though it mentioned having AC instead they give us a broken down taped fan as a replacement and at the end to end it off they only provide one bathroom to share to other hotel customers with 65 Swiss francs for room service that was horrible very bad experience with heat during the night only having a useless broken down fan very bad hotel and the worst experience nobody should ever have to stay here and have to feel this pain.

Our room was beautiful and had a view of the courtyard. Our AC was working properly and the bed was very comfortable. Breakfast each morning was an absolute dream. I can’t imagine having stayed anywhere else in Switzerland.

Check-in was easy and staff were very helpful with questions and scheduling pickups when checking out. Rooms were very clean and well taken care of and housekeeping did a great job. Hotel was very close to many restaurants and shops, very walkable. For places further away the main train station was within a 10 min walk.