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Reviews of YHA Coverack - Hostel

4 out of 5
YHA Coverack - Hostel
Parc Behan, School Hill, Coverack, Helston, England

Reviews

8.4

Very good

Rating 10 - Excellent. 15 out of 28 reviews" "
Rating 8 - Good. 6 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Eachan

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Another brilliant YHA offering great value for money. I stayed in a private room that had a fantastic sea view and everything was spotlessly clean. Staff were friendly and welcoming and the optional breakfast is worth it and has a lot of choice. Location is at the top of a steep hill but only a 5 minute walk to the harbour.
Stayed 1 night in Sep 2022
Response from YHA Coverack Team on 25 Sept 2022
Hi Laura, Thank you for your kind review! We're glad you enjoyed your stay and hope to see you again soon.

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Arrival beware
On arriving I was asked to produce an identity card/passport etc. I was informed that unless I produced it I would not be allowed to stay. I had travelled 300 miles from the other side of London to be greeted like I was some sort of criminal. I didn't have a passport or identity with a photo ( normal in England) and the guy on the reception said ok unless you produce it you cant stay. I am not sure where it says that on your web page but I certainly wasnt aware of it . I live in a country that doesn't have ID cards so why would YHA need it? In the end after much protesting by me, I was told if I had two credit cards in my name I could stay. It was an unpleasant experience, to say the least. Apart from that, it was ok. The room was fine and parking easy and an amazing view from my room. You just need to train staff a bit more in how to deal with stressed customers as I was after I arrived and informed I couldn't stay.
Stayed 1 night in Sep 2022
Response from YHA Coverack Team on 25 Sept 2022
Hi David,We're sorry to hear that you had a stressful arrival at the hostel. Asking for photo ID is standard procedure across all our hostels, and is an important part of our safeguarding practices. In the absence of photo ID, we can take two bank cards as a last resort. Information regarding this will have been sent as part of our correspondence at the time of booking. Thank you for feeding back your experience to us, as this will help us to review the way we communicate this requirement to guests at check-in. We are glad you enjoyed the rest of your stay.

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Liked: Staff & service
Excellent setting excellent staff an excellent value for money
Stayed 1 night in Oct 2021
Response from Yah Coverack Team on 23 Oct 2021
Hi Peter, thank you for your enthusiastic review, we really appreciate it. Come visit us again next year!

10/10 Excellent

reita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room
Stayed 2 nights in Jul 2021
Response from YHA Coverack Team on 7 Aug 2021
Hi Reita, glad to see that you enjoyed your stay with us. Come visit us again!

4/10 Poor

Bm

Liked: Cleanliness
Disliked: Staff & service, room comfort
Coverack YHA
It was very clean. The night was very expensive for what was provided. £109 did not include any tea or coffee in the room, no private bathroom, sleeping on a double bed under a bunk bed with a plastic mattress. Only one pillow each. No table in the room. No coat hangers. So many rules! Very overpriced.
Stayed 1 night in Jul 2021
Response from YHA Coverack Team on 1 Aug 2021
Dear Guest, we're sorry to hear that the room didn't meet your expectations, that is the price for a three people room and I'm guessing that you probably stayed with us during a week end as on a week day that same room comes for £99. Your comment about the rules that we had in place up until a few weeks ago was still dictated by the restrictions, we're sorry that did let you enjoy your stay fully but at the moment the kitchen and other common areas are open to the public again. Regards.

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from YHA Coverack Team on 1 Aug 2021
Hello Mgdalena, thank you for finding the time to leave us a rating. See you next time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
YHA
I always find the YHA hostels Good value for money! They are very thorough with their cleanliness during corona and everything went very smoothly
Stayed 1 night in Jun 2021
Response from Angela - Team Member on 18 Jun 2021
Dear Guest, thank you very much for your review! Since reopening we had indeed to put in place new procedures to guarantee the safety of our guests and staff. We're glad to see that we managed to run everything without effecting your stay. See you next time!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property felt quite dated and the outside was in poor condition.
Stayed 1 night in Jun 2021
Response from Angela - Team Member on 18 Jun 2021
Dear Guest, we're sorry to hear that the property didn't meet your expectations, it is an original Victorian building and it surely shows some signs of the time. We hope that although that you had an enjoyable stay. Regards,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2020
Response from Manager on 7 Oct 2020
Thanks for your review, it would have been even better if you could have told us what you loved and what you hated so that we could improve our service. We are open all winter so I hope you can come back again.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Manager on 16 Sept 2020
Thank you Gillian for your review, I am pleased you were able to give us such a great score but it would have been great to have known what you liked so much. Hope to see you again at YHA Coverack

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
The YHA is in a great position but the room was very basic which we expected. Due to covid none of the usual facilities such as catering/ kitchen were open again expected. However we were charged the same as we had been for our B & B the night before with full English breakfast and ensuite so whole thing felt overpriced to us.
Stayed 1 night in Aug 2020
Response from Manager on 1 Sept 2020
We do aim to be competitive in our local market place. Our rooms are priced for maximum occupancy which means that sometimes a couple may book to stay in a room meant to accommodate a family of 5 with a corresponding price but without knowing which room you staying in I do not know what was paid. I hope that this experience has not put you off and that you will stay with us again in the future

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Manager on 1 Sept 2020
Thank you very much for your review, we hope you will come and stay with us again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from manager on 18 Oct 2019
Thank you for your 4 out of 5 review, it would have been lovely if you could have given us some information about what you enjoyed and what we could have improved

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to Cornwall
Great hostel in an very convenient location. Spectacular views and great service
Stayed 1 night in Jun 2019
Response from Hostel Manager on 5 Jun 2019
Thanks for your review, we are very pleased that you enjoyed your stay with us :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in May 2018
Response from Manager on 2 Aug 2019
Thank you :)

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
My Father and I were walking the South West Coastal path and thought we would try the YHA hostel as it was our first night. Great and friendly staff, nice room with clean shared bathroom/showers. We would recommend paying the extra for the cooked breakfast, this was cooked to order and was a great start to our day with the unlimited tea & coffee.
Stayed 1 night in May 2017
Thank you for your feedback. It is good to know that our breakfast set you up for the long walk ahead. Hope we will see you again!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Hostel on the Coast
It was great no complaints. I went with my friends just for a night! The employees were very accommodating and funny. Breakfast was lovely. I want to come back with my boyfriend it would be very romantic
Response from Manager on 2 Aug 2019
Look forward to seeing you again soon for your romantic break :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful part of cornwall
Lovely yha with great views Friendly helpful hostess
Response from Manager on 2 Aug 2019
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location and view, good value for money
We had the room nr 3, the room was excellent apart from the window handle, one of them was missing and you couldn't close it completely and you could feel the wind come through, but the central heating was compensating. Apart from that it was a very nice experience.
Response from Manager on 2 Aug 2019
This has been fixed now, hope you can come back again

10/10 Excellent

LH, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hostel in a Beautiful Village
Not a very good impressions when first arrived as we use the farm lanes from the back but very surprised to discover that it was such a beautiful village. Staff were friendly and helpful. Very good value for money! ☺
Response from Manager on 2 Aug 2019
The back lanes are a better approach than through the village. We are a remote coastal hostel which means the lanes to us are narrow but it is well worth the drive as the views are beautiful

8/10 Good

Aida, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with great view
We stayed in the private room for 3 people. Overall the room is great although it is a bit chilly because of the window is not seal shut. The place is a bit rural; the town and the hostel doesnt have any convenience store available so you have to prepare accordingly before arriving at Coverack. The staff is friendly.
Response from Manager on 2 Aug 2019
Happy to tell you the windows have been fixed now so no chilly draughts, come back and see us soon :)

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Yha Coverack Team on 11 Jul 2021
Hi Esther, thank you for finding the time to leave us a review, hope to see you again soon !

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicht zu buchen
Empfang unfreundlich. Keine Verabschiedung am Abreisetag, Preis für dieses Zimmer zu hoch. Bad klein und unsauber. Man kann im Hotel wohnen fuer den Preis, von allen Hostel inCornwall das Schrecklichste.
Stayed 2 nights in Jul 2019
Response from Manager on 29 Jul 2019
Unfortunately due to your booking error you were charged for more accommodation than you used which is why your stay was expensive. It is a shame that you felt it necessary to rate us so poorly because of your own error.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantisches Hotel mit umwerfenden Blick auf die Küste! Sehr freundliches Personal, sehr ruhig gelegen
Stayed 1 night in Sep 2018
Response from Manager on 19 Sept 2018
Thank you for your review. We hope you will come back again

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr familiäre Atmosphäre
Schoenes altes englisches Haus mit einer großen Haupttreppe die vor ueber 100 Jahren aus einem havariertem Schiff ausgebaut wurde . Die Dame am Empfang war sehr freundlich. Das bestellte Abendessen sehr lecker und reichhaltig. Auch das Frűchstűck war perfekt. Auch die Damen in der Küche waren sehr engagiert und hilfsbereit. Fuer uns ein sehr schoener und angenehmer Aufenthalt. Wir koennen das Hostel sehr empfehlen.
Response from Manager on 2 Aug 2019
What a lovely review, thank you very much