Herencia Holidays

The front desk staff was amazing and helpful in every way. Our junior suite felt like a true suite. With two baths, we loved that. I do have some constructive feedback. The mis matched light bulb colors were hard for the eyes. No facial tissue is a real miss for such a nice hotel. Finally, as English speakers, having zero tv channels for us is another real disappointment. We tried both tvs with no luck. Front desk was sure that they were available, but they need to review and resolve. CNN or BBC international would be great additions. Location is fantastic. The staff and location plus room size gets you 5 stars as we were able to find other entertainment options. Thanks again to all of the staff.

Brand new. Perfect hotel

Great location. Nice staff. Very good breakfast buffet

The staff went above and beyond to make me comfortable! The rooftop bartender was also one of the biggest highlights! Greatly appreciated the stay!

What a fantastic hotel option in Madrid! The property has a music/rock and roll theme and was modern, well-equipped and absolutely spotless. The location in the financial district had good access to restaurants etc and was close to a Metro station. We found the staff professional and very helpful. And, compared to another 5* hotel we stayed in in Madrid the week prior (which was exactly twice the price), the Barcelo Imagine was better in every regard. One minor note - the indoor parking lot felt almost unusable to us; we found the turns and spaces so tight so as to almost be impossible to navigate with our relatively small vehicle....