Heron Hotels

"The Royal Snail is a great boutique hotel on the outskirts of town but very walkable. Free parking outside the property. Rooms were spacious and all staff were happy to help. Breakfast was good - only cold buffet on display however hot items could be made on request which was great as they were fresh! I really appreciated the omelette and bacon which was cooked for me! Restaurant was lovely with great food. It was busy with few staff however we never felt like we were neglected and they made sure we had everything we needed. Good selection of wines and specialist gin with many tonic options. The spa is quite pricey but beautiful, very small but a high standard - treatments need to be booked in advance as external staff cons to do these. The gym is small and functional (TV was missing from wall when we were there). The pool is really tiny - it’s a plunge pool more for decoration - would be great to have some big fish in it as not really a functional pool! The bedrooms are nice with the best mini bar I’ve had for years! Huge super king bed. Beware that some bedrooms have only a glass screen between the bedroom and bathroom with no privacy screen! Ours had a separate bathroom which was fine (6th floor). The TV really needs upgraded in the room - specified SMART TV but wasn’t - usually freebies channels only, no internet to cast devices or watch Netflix etc. I would highly recommend this hotel and definitely return! "

"We found ourself unexpectedly in Namur as we had a puncture enroute to Austria, and with all the garages closed on the weekend, we enjoyed everything Namur had to offer.. The shining star was on Monday morning when my non existent French was getting me nowhere with the tyre garages, the lovely receptionist called a few garages for me until we found a tyre and we could continue our holiday.. We are extremely grateful "

"Top rien a dire. Très bon séjour . Je recommande cet endroit "

"Really friendly service. Convenient location"

"Amazing, we stopped on our way from Londondon to Munich . Location is only 6 minutes drive from the city centre. Very close from the motorway. Breakfast was good. Room was excellent, lots of free parking. Thank you "

"The staff was supper helpful and friendly since day one. The rooms are big and spacious. The views from the balcony are breath taking. I would definitely stay there again. A fridge in the room would be a great addition in the future, so you can store food from the markets. I would definitely recommend to friends and family."

"Welcomed by staff"

"Fantastic location, lovely old building, large rooms, excellent ensuite. The food is also extremely good, as was the service"

"it was nice but the gardeners took up all the handicapped parking with their trucks"