Highlands Hotel Guide - Hotels with Pool in Highlands, North Carolina

"First Patty at check in was beyond sweet and she was so welcoming. Really wonderful employee. There were small things that were lacking like no hand soap and the shower gel was almost empty so really no soap to speak of. Also they have this cute card talking about making yourself an afternoon cup of trees but no tea. And then we returned around 8:45 and ran out to go to our car to grab surfing and left our key in the room. I called the emergency number passed at reception since no one was left at reception and the man that answered the phone literally answered it Hello. That’s it i thought i had the wrong number. Then i said i locked myself out of my room and he said well I'm an hour away so let me see if anyone at the restaurant can let you in and hung up on me. It was so odd. It left a bad taste in my mouth so even though I’m giving the place 4 stars and it does have a beautiful setting i will never stay there again"