Highlands Hotels

"While the room was clean but if you want a place infested with ants and cockroaches and no water, unhelpful staff - this is the place! We were met with an infestation of ants. And not a couple. Millions and millions of ants. The staff blatantly refused to give us a new room stating they had treated the room but the ants returned. There were several cockroaches roaming around the room. They continuously turned off the water and had to call them to turn it on to use the shower and toilet. There was no hot water. We showered cold water even when we were assured there would be hot water. Breakfast was lacklustre and staff was unable to meet our needs, resulting to them lying about certain things. The place is a little outside of town but is still accessible. Overall 1/10"

"We won’t stay anywhere else. The rooms are beautiful, the staff is friendly and helpful, it is a fun and relaxed place to stay while you see the sites and you always meet fun and interesting people there. Their tour guides are the best as well."

"Lovely staff, very helpful. Location is excellent with waterfront views. Food menu was average but overall good value for money."

"The room were clean but food was below average"

"I appreciated the free airport pickup, although I did have to wait a little while. The hostel is quite close to the airport, so the transfer wasn’t long. I booked a private room and believe I was upgraded, it had air conditioning and a spacious bathroom, which made my stay very comfortable. Since I had to leave early most days, the staff kindly prepared takeaway breakfasts for me, and they were tasty. The only downside was that coffee wasn’t included with the free breakfast. The location is convenient, with a grocery store within walking distance, and I felt safe and secure throughout my stay. Overall, I had a great experience here. In fact, I would have preferred to stay here for my entire trip rather than splitting my stay with the Zimbabwe side, mainly because of how good my experience here, and it’s very affordable too!"

"We were a group of 6 people , very happy! Clean , polite staff and very honest! Will definitely be back"

"This hotel is beautiful. The grounds are well manicured. The check in was easy and fast. The staff is professional and courteous. The room was very clean, spacious and comfortable. The bed was excellent. We had a clogged shower drain and when we reported it, Maintenance was there immediately to address the issue. We needed a half hour late checkout and they gave it to us without question. The restaurant was delicious, as were the cocktails. Very reasonable prices. The infinity pool is fantastic sitting just above the Zambezi River. We would definitely stay here again. "

"The facility was ok for short stopover but it is aging and didn’t get the care it needed otherwise would have been very good hotel. "