Hilltop Hotels

"We received a message right before our reservation saying the hot tub was closed, the pool water was ok, but then there was an accident in the pool. They “cleaned it out” but I was not ok with swimming in it afterwards. The lady in the front desk sat in her seat to where no-one could see her and didn’t offer to help anyone until the gentleman standing was backed up to the door. We had early check in available for us and when we got there they told us we had to wait another hour. Also, there is a shuttle to take you back and forth to Mall of America and the airport (free). We went took it to Mall of America l, but when we wanted to come back we called the hotel and they put us in route to be picked up, they said it was only going to take 30 mins but after waiting 1 hour we decided to walk back to the hotel (15min walk but we had out 2 young children with us so it was a pain. The shuttle showed up to the hotel when we got back and still didn’t make it to the mall because they were too busy running back and forth to the airport (I watched the gps of the shuttle and they went to airport 2xs and never to the mall) "

"Clean room, connected to MOA"

"Shuttle service was great and convenient. Location is great for going to the mall and getting to and from the airport!"

"Large rooms and they are clean. Nice to have a shuttle going to the airport. "

"Nice"

"nice, clean and quiet room. We had another guest yelling throughout the night and we have a 6 week old baby who didn’t make as much noise-thankfully it was for only one night of our stay. "

"Mediocre hotel"

"Yes "

"Great Stay!"