Hinckley Holidays

Brilliant staff. Loved clean spacious room

Nice welcome at reception. Clean warm room. Comfy bed. Breakfast was good although a few items weren’t available as we went down to breakfast at 0950 on Sunday morning.

Staff were friendly and helpful, dinner delicious, and gluten free porridge available at breakfast. Our room was spacious and clean although dated. The bathroom was exceptionally cold sadly. Otherwise a pleasant stay in lovely grounds and a beautiful historic building.

Ive used this hotel for over 20 years when travelling for business in the area. Always a clean room, nice food, drinks and friendly staff. However last night there was a 'group in' and it seemed that no one else really mattered. I asked to book a table for 1 at 19.00 to be told that there was a group in and they couldn't really fit me in. After a 5 hour drive not what i wanted to hear. I was offered the bar to eat which didnt meet my expectations so i pushed back a little and the bookings manager fitted me in at 19.00. I arrived a little early as there was only 2 other people in the restaurant area. I was accommodated immediately. I was told i could have the table until 20.15 which was ample. I was sat on a table where i had to use my phone torch to read the menu.The back ground lighting could do with turning up! Food was as ever excellent if rushed as there were very few other customers using the restaurant. Presumably the decks were cleared waiting for the more important 'group' to arrive. I left the restaurant at 19.45 well ahead of my allotted time. Breakfast was moved to the bar area this morning - a first in 20 years. I believe this was because of the 'group' having use of the restaurant (it was empty at 07.00). Not a problem but it felt less organised for a more meagre selection. Groups will contribute more financially but it should not be at the cost of loyal returning customers. Im here again tonight so look forward to things returning to normal.

Biggest positive was communication - helped us out massively with confusion over booking. Quick communication much appreciated. Regarding the property - It was a base for a night. Everything was on the budget side of things. Clean beds and towels. It just needed a thorough spring clean. Random cutlery pots and pans were all mish mash and needed cleaning before use. But was passable - for one night. No complaints.