Hines Hotels

"Nice"

"Lovely staff, basic clean room, great location in the Loop. Halls are a little sad, no safe in room to store valuables when out and about. The vending machines don't seem to get restocked. We did appreciate the refillable/reusable water bottles and filling stations."

"Room is super clean. Many options for breakfast. "

"Staff were amazing and helpful. Very clean and spacious like we imagined. "

"Nice hotel overall. Breakfast was good. Great location in the Magnificent Mile."

"Stayed at this location for 3 days and had a great time. I saw where some people complained about the size of the room but it was spacious to me ( 1 king size bed). The hotel was in walking distance from a lot of the places we wanted to go to. Only down side was that the room did not have a closet but still was extremely nice. On arrival there was a gift bag on the bed- never had that before. I would definitely visit again"

"We appreciate the room being clean, but we didn't appreciate a shredded drop cloth for a window covering. it also stated that we had air-conditioning in our room . our room was so very warm since it was on the 17th floor and it was in the 80s that day. there was no air-conditioning working. it would've been nice to have a parking pass or amenity towards parking. Your staff was not very helpful. We did however, enjoy being downtown Chicago and we were able to walk to the restaurant we ate at. Deborah "

"Our room was uncomfortably warm. They explained that the hotel is old and they put either the air conditioner on or the heat on in the hotel and since it was going to be cool the next day they had turned the heat on to begin heating the hotel for the next day. They did give us a fan and opened the windows for us. It was difficult to sleep due to the warm temperature. Also our room did not lock from the outside. The door could be opened by simply pushing it open. It made us very nervous to leave our things in the room unattended. Someone did come to help us close and lock the door before we went to bed. The room was very spacious and had a beautiful view of the lake and grant park."

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