Horse Park at Woodside

Sharing my experience with Sophia hotel. My husband and I stayed for a few days — When we arrived, the hotel had a cigarette smell in the lobby. Once we got to the room, it was so tiny and very stuffy. We immediately noticed it wasn’t the right room however, we didn’t mention anything to the staff members because we didn’t want to make too big of a deal. We got the AC running, and there was a rotten/dairy smell coming from the vent. We again did not want to make a big deal, we were there for only a few nights, so just wanted to suck it up. That night it was so difficult to sleep, the AC stops running when there’s no motion in the room and the windows do not open for any air to circulate. The next day, once we got back to the room. The smell from the AC was worse than the day before. We decided to reach out to the front desk and got our room changed. The staff was kind enough to do that change for us. I do want to note, for the price that we are paying to stay at the hotel, I was expecting the Customer Service to be higher. The second room was much better and the AC no longer had that smell. The AC is pretty loud and there are random buzzing noises during the night. In the second room the sheet on top of the blanket had two blood stains - We just threw it off. I recommend to avoid staying on floor seven :) Cheers and enjoy your stay my friends!

The breakfast was excellent, good variety and very polite staff that kept it constantly topped up. The hotel also had a grab and go which had coffee, food and snacks until 10 at night.The location made it easy to get around. It was walkable to pier 39 , fisherman’s wharf sign and lots more . There was a tram stop and 2 bus stops nearby. Bus 28 takes you to the bridge and then you can get back on and go to the park. Our room was on a cross road which made it very noisy at night, loud cars constantly driving up and down, the tram and lots of other noise which of course isn’t the hotels fault , it’s just because it is so near to the front. There are quite a lot of homeless in the city and they are often around the fire pits at the hotel but we never had a problem with them.