Hottingen Hotels

"A very nice property. The tram to Old City, railroad station, etc is just outside the door. And the hotel provides a pass to ride it for your entire stay. The front desk was extremely helpful. The breakfast was worth the cost. It included fresh to order eggs and such. As well as help yourself foods. Note that the hotel is owned by a foundation that provides supervised occupational training to slightly mentally challenged youth. We found that an unexpected plus."

"Lovely hotel and restaurant, cosy, romantic ambience, very kind and professional service, we definitely will come back!"

"shops very close, good breakfast , good to stay with"

"Staff was great, the room was clean but outdated. The hotel felt "tired" as if it used to be great but corners were cut to save money. For a hotel in such a beautiful location, it felt unremarkable. Nothing wrong but so much lost potential."

"Top"

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Clean room, good size one bedroom! Staff looked over our shoulder to make sure all dishes, cups cleaned and dry out! Felt insulated!"

"Excellent but bathroom floor extremely slippy "

"Good hotel"