Meeting facility

Reviews of Hilton Houston NASA Clear Lake

3.5 out of 5
Hilton Houston NASA Clear Lake
3000 Nasa Pkwy, Houston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 656 out of 1338 reviews" "
Rating 8 - Good. 295 out of 1338 reviews" "
Rating 6 - Okay. 199 out of 1338 reviews" "
Rating 4 - Poor. 87 out of 1338 reviews" "
Rating 2 - Terrible. 101 out of 1338 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Nice location. Clean. Quiet. The shower valves are terrible
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Hello Ed! Thank you for sharing your experience! Please accept our apologies for the issues you encountered while operating our shower valves. We will address your concern immediately! Glad to hear you enjoyed our location, our hotel cleanliness, and the place overall!

10/10 Excellent

Lonnie

Liked: Cleanliness, property conditions & facilities
Definitely would recommend
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you, Lonnie for your rating and comment! We appreciate you!

6/10 Okay

Karissa

Travelled with family
The view was great!
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you, Karissa, for your feedback! We are happy to hear that you enjoyed the wonderful views!

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Always nice !
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Thank you, Charles, for your 5-star rating! Great to learn we exceeded your expectations! Please come back soon!

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
The staff and service were outstanding. Very friendly people and quick to communicate. The grounds could use some work as some of the exterior is in disrepair and could use some replacement. The couches in the suite were very stained and need a deep clean. However, I truly appreciated the impeccable service, professionalism, and friendly staff. I did not have even one bad experience with the staff they were all fantastic.
Stayed 4 nights in May 2024
Response from Alice Peterson on 14 May 2024
Thank you so much for your candid feedback. We appreciate your business and hopefully will be able to do some renovating in the near future. Thank you again for your kind words. Have a good day!

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect nice view
Stayed 2 nights in May 2024
Response from Hilton front desk on 13 May 2024
Thank you so much for your feedback!

10/10 Excellent

Melody

Liked: Cleanliness, property conditions & facilities
The water view
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Thank you, Melody, for your 5-star rating! We appreciate you!

10/10 Excellent

Dedra

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great bar and restaurant. Great staff.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
We appreciate you wonderful rating, Dedra! Thank you!

10/10 Excellent

Yenisbel

Liked: Cleanliness, property conditions & facilities
It was ok. Nothing exclusive but fairly good. The front desk team was great. The brunch not so much.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 May 2024
Thank you, Yenisbel, for your wonderful review! We appreciate your kind words!

6/10 Okay

Cliff

Disliked: Property conditions & facilities
TV didn't work, water damage ceiling, carpeting in room in bad condition.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Cliff - please accept our apologies for not being able to exceed your expectations. We are very sorry. We continue to work towards making improvements and provide a consistent great experience that our guests expect and deserve! Thank you for sharing your experience!

6/10 Okay

Daryl

Stayed 3 nights in Apr 2024

6/10 Okay

Rita

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The entry and the front desk area were lovely. Our room, however, had torn, worn carpet, and broken drawers. The room was a real disappointment. The bed was comfortable, which was the saving grace of the stay.
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Hello Rita - Please accept our deepest apologies for not being able to exceed your expectations. We are truly sorry. We continue working and making upgrades to our property in hopes to deliver a consistent guest experience. We are -on a positive note- happy ot hear you enjoyed our beds and were able to rest! Thank you for sharing your experience!

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, safe, and comfortable
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Thank you, Paula, for your amazing 5-star rating! We are very glad to learn you had a great stay! We appreciate you!

8/10 Good

Ravi

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is not fully Hilton yet IMO. The room itself is neat, but, the bathroom is still shabby with outdated fittings.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you, Ravi, for sharing your thoughts! Please accept our apologies for not fully exceeding your expectations; we will continue to make improvements and thrive to provide a great and consistent experience for all of our guests!

10/10 Excellent

Julio

Amazing, always love Hilton and they don’t disappoint
Stayed 2 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you for your 5-star review. Julio! We appreciate you!

6/10 Okay

Jagdeep

Travelled with partner
Liked: Cleanliness, amenities
Very handily placed for the Space Centre, Hobby airport and cruises out of Galveston. Staff are very attentive and helpful. The common areas look great but the decor and general state of the bedrooms is very old and tired looking and in need of update.
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Apr 2024
Thank you, Jagdeep, for sharing your experience! We apologize for not exceeding your expectations and promise to continue working on improvements with the goal of providing a great and consistent guest experience!

6/10 Okay

Chris

Strange smell - Drink charged to my room in error
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you, Chris, for sharing your experience. Please accept out apologies for the challenges you experienced, including the billing issue. We appreciate you letting us know! We would love to serve you again soon!

4/10 Poor

Maximilian

Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Maximilian - please accept our apologies for not exceeding your expectations. Based on your rating, we could have done things differently. We are truly sorry. We would love to see you again and another opportunity to serve you!

10/10 Excellent

Gary

Aida - Outstanding check in process because of her direct involvement. Keep up the Great Work & Thank You.
Stayed 1 night in Apr 2024
Response from Aida on 8 Apr 2024
Thank you so much for staying with us and your review, sir! We hope to see you soon! :)

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you, William, for your 5-star rating! We appreciate you! Please come back soon!

10/10 Excellent

Julio

Liked: Amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for your feedback, Julio! Please come back soon!

2/10 Terrible

Rondell

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs to be remodeled or tore down. There was mold in our room, the base boards are just placed against the wall, and the elevators are past due for their safety inspections. Bathtub had mold and rust and someone attempted to caulk around it but it is still visible. Door frame was rotted and rusted out, chairs were filthy and the furniture has been partied on. There was no control over the hotel at all, dogs barking way past 1030 at night. Room was not serviced until after 3pm and that was because we called for more towels.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Rondell, please accept our apologies for not being able to exceed your expectations. We are currently working on improving our property and will double our efforts to provide the experience our guests expect and deserve. Thank you for sharing your experience.

4/10 Poor

Claudia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel is very old and not kept updated. Janitorial items were super cheap quality, bathroom is very small, bathroom’s fan didn’t work, carpet has an old and dusty smell. The restaurant was sadly very poor quality food. Staff were attentive but they looked overworked. I will never want to stay in this hotel again. I was very disappointed!
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Hi Claudia, please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your feedback!

8/10 Good

Brianna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel is great, just need to update the tubs .
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you, Brianna, for your feedback and rating! Please come back soon!

8/10 Good

jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location well kept but they promised free breakfast then then charged me for it
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Thank you, Jose, for sharing your experience! Please accept our apologies for the breakfast confusion! We hope to see you again soon!

10/10 Excellent

Luz

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you, Luz, for your wonderful rating! We appreciate you!

6/10 Okay

Joy

Stayed 4 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Thank you for sharing your rating, Joy! Please accept our apologies for not exceeding your expectations. We would love another opportunity to serve you soon!

2/10 Terrible

Becca

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible - the beds are tiny and everything is very old and run down. There's not wifi unless you sign up for something for 7 days and if you want faster wifi it's money each day. Worst of all- although the hot water worked in the sink it would not work at all in the shower in rm 922. I waited for 10 minutes trying to get hot water with my husband coming in to try as well and it wouldn't get warm, and the tub kept filling up even though the drain was open. It was obviously plugged up somewhere and black bits were floating in it. It was disgusting. Then I grabbed a towel and there were long black hairs on it. Gross. Came out of the shower dirtier than when I went in.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Hello Becca; please accept our apologies for not being able to exceed your expectations. We are very sorry for the challenges you experienced. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

6/10 Okay

Connie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Front staff was very helpful. The property does need upgrades though like the AC in the room. It was very humid not cold at all. Other than that the stay was ok
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Please accept our apologies, Connie, for not being able to exceed your expectations. We are very sorry for the AC challenges you experienced. We are now troubleshooting and addressing your concern. We are very grateful for your feedback and hope we get another opportunity to serve you again soon.

10/10 Excellent

Vetim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Thank you, Vetim, for your 5-star rating! We are glad to learn we exceeded your expectations! Please come back soon!

2/10 Terrible

Mohannad

Disliked: Cleanliness, property conditions & facilities
Property is outdated rooms Have a smell food area isnt clean breakfast buffet was terrible
Response from General Manager on 13 Mar 2024
Hello Mohannad, please accept our deepest apologies for not exceeding your expectations. We appreciate your feedback and will use it to improve and offer a consistent guest experience. Thank you!

8/10 Good

Domenic

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Thank you, Domenic, for your-star rating! We are glad to hear you enjoyed your stay with us. Please come back soon!

10/10 Excellent

Ken

Liked: Cleanliness, property conditions & facilities
Great water pressure. Huge bath towels. Clean room.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Thank you, Ken, for your 5-star rating and feedback! We are thrilled to hear that you enjoyed your stay with us!

10/10 Excellent

Cora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is nice quiet and clean. They were very helpful and check out time was not super early.
Stayed 1 night in Feb 2024
Response from Alice Peterson on 26 Feb 2024
Thank you so much and come again if you're ever in the area.

2/10 Terrible

Ana

Stayed 1 night in Feb 2024
Response from General Manager on 26 Mar 2024
Hello Ana; please accept our deepest apologies for not being able to meet your expectations. We are truly sorry we missed the mark but will work harder to improve and deliver the consistent experience that our guests deserve. Thank you for your detailed feedback!

10/10 Excellent

Autumn

Travelled with family
Liked: Cleanliness, room comfort
Clean and comfy with minor fix needed
Room was clean and beds were comfortable. However the toilet is sticking and very loud so after you flushed it you have to take the lid off and fix it before it will stop running. And then seems to need new carpet in an area.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Autumn, please accept our apologies for the challenges you experienced in your guestroom bathroom. It is now addressed! We appreciate your comments and hope to get another opportunity to serve you soon!

6/10 Okay

jimmy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I signed up for a suit through Expedia, but when I got to the hotel they didn't have any available so they gave me the next available room which was a smaller room.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Hello Jimmy, please accept our apologies for the confusion with the room type. We are vey sorry. Thank you for sharing your experience!

6/10 Okay

Tammy

Use to be Better!
We have stayed at this property about 3 times. We love the bar area and I room was clean it just needs some major updates to it. The reason for our stay is we are on the way to Galveston to get on a cruise ship. When we got off the ship a week later the weather was stormy and we thought we would go back and stay another night, until we walked in the lobby and there were many leaks in the ceiling, several buckets catching the rain. I went to the restroom and they had towels and buckets catching the rain in there also, which made the bathroom smell sour. Hopefully they will have some repairs and update the rooms so we can stay here on our next cruise out of Galveston TX. Until then I will find a different hotel.
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Thank you, Tammy, for sharing your experience. Please accept our apologies for not exceeding your expectations, we are currently working on improvements and very focused on providing and excellent and consistent guest experience! Thank you again!

8/10 Good

Anusha

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Polite and fantastic service both at the desk and in the restaurant! Wonderful view!
Response from General Manager on 8 Feb 2024
Thank you, Anusha, for your wonderful review! We are thrilled to hear you enjoyed our staff service!!!

4/10 Poor

Sharon

Disliked: Cleanliness, property conditions & facilities
the restrooms were dirty, especially the toilet. Old bath towels, dirty old carpet. No phone charging stations anywhere, unless you brought the cube with you.
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Feb 2024
Hello Sharon, please accept our apologies for not exceeding your expectations. We are truly sorry. We continue to work on improvements and will remain focused on delivering a great and consistent guest experience. We appreciate your feedback!

8/10 Good

VADAKOOT

Liked: Cleanliness, property conditions & facilities
VERY FRIENDLY STAFF
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you, Vadakoot, for your rating and comment! We are glad to hear that you enjoyed your stay and found our staff very friendly!

10/10 Excellent

Jeanne M.

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you, Jeanne, for sharing your rating! We love it!

6/10 Okay

Sandra

Disliked: Amenities
I would not stay there again. I expected more with regard to amenities.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Hi Sandra; please accept our apologies for not being able to exceed your expectations. We are very sorry. We will continue working hard and improving our overall guest experience. Thank you for sharing your experience!

6/10 Okay

Adam

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A lot of space, super comfy beds. We had a leak in the windows due to rain, Hilton made out like they didn’t know about it, based upon the carpet rotting, concrete swelling and mould it’s been happening for sometime. We noted it and nothing happened. Next morning the toilet blocked due to a faulty valve, the night team didn’t even have access to a plunger as I offered to fix it. Amazing location to NASA however in serious need of a refurb.
Stayed 2 nights in Jan 2024
Response from General Manager on 27 Jan 2024
Thank you, Adam, for sharing our experience. Please accept our apologies for not being able to exceed your expectations. We will remain committed to improving and offering a consistent guest experience. We appreciate your feedback!

10/10 Excellent

franklin

Business traveller
Liked: Amenities, property conditions & facilities
warm and friendly
Stayed 4 nights in Dec 2023
Response from General Manager on 27 Jan 2024
Thank you, Franklin, for your rating and kid words! Please come back soon!

2/10 Terrible

Audra

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is awful, we checked out after 1 night and found somewhere else. So gross!
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Hello Audra, Please accept our sincere apologies for not exceeding your expectations. We would love to discuss your concerns in an effort to improve and offer a consistent guest experience! Thank you for sharing your experience.

8/10 Good

Dustin

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on 23 Jan 2024
Thank you, Dustin, for the 4-star rating! We appreciate it!

2/10 Terrible

Deena

Response from General Manager on 9 Jan 2024
Hello Deena, please accept our apologies as it seems you did not enjoy your stay with us. We are truly sorry. Please reach out should you like to share additional feedback!

10/10 Excellent

MATTHEW

Liked: Cleanliness, property conditions & facilities
All great
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Thank you, Matthew, for your wonderful rating! We appreciate you!

4/10 Poor

bato

Travelled with group
Delay in check-in and rooms were not that good
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Hello Bato, please accept our apologies for not being able to exceed your expectations. Thank you for sharing your rating!