Front of property – evening/night

Reviews of Muong Thanh Holiday Hue Hotel

4 out of 5
Muong Thanh Holiday Hue Hotel
38 Le Loi Street, Hue, Thua Thien-Hue

Reviews

8.6

Excellent

Rating 10 - Excellent. 95 out of 209 reviews" "
Rating 8 - Good. 83 out of 209 reviews" "
Rating 6 - Okay. 21 out of 209 reviews" "
Rating 4 - Poor. 8 out of 209 reviews" "
Rating 2 - Terrible. 2 out of 209 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treat us like family.
Stayed 11 nights in Mar 2024
Response from Muong Thanh Holiday Hue Hotel on 18 Mar 2024
Dear Mr Terry,We would like to thank you very much for choosing Muong Thanh Holiday Hotel and for taking your valuable time to post your feedback with excellent rating on Expedia.It's so meaningful to us because of our commitment to a delightful service. We are also proud to have such staffs had made your stay so enjoyable. To each of us, this comment is a big reward to what we are trying and aiming to achieve. We'll keep going and looking forward to welcoming you next time.Best Regard,Nguyen Ich HieuGeneral Manager

8/10 Good

Tan

Travelled with family
Liked: Amenities, property conditions & facilities
I like the safe environment around the area, the cleanliness of the room, the wonderful breakfast they offer. I just don’t like the loud noise of music coming from the neighborhood and the lousy safe box offered to guests
Stayed 1 night in Mar 2024
Response from Muong Thanh Holiday Hue Hotel on 14 Mar 2024
Dear Mr. Tan,We would like to thank you very much for choosing Muong Thanh Holiday Hotel and for taking your valuable time to post your feedback with excellent rating on Expedia.We'll keep going and looking forward to welcoming you next time.Best Regard,Nguyen Ich HieuGeneral Manager

10/10 Excellent

VI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is really friendly, polite and helpful. We truly enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Muong Thanh Holiday Hue Hotel on 15 Feb 2024
Dear Ms Vi, We are delighted to have you stay with us at Muong Thanh Holiday Hue hotel. We happy to learn that you were satisfied with the hotel's service. We would continue to work to maintain the standard while anticipating your future visit. Best regards, Nguyễn Ích Hiếu General Manager

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is nice view is good. Ac did not cool as well as we wanted though
Stayed 1 night in Jan 2024
Response from Muong Thanh Holiday Hue Hotel on 11 Jan 2024
Dear Dennis,Thank you for your kind words and your feedback about your overall experience at Mương Thanh Holiday Hue Hotel. Your compliments relating to our hotel room is truly appreaciated.Besides that, we deeply regret the unfortunate incident regarding the Air Conditioner. Your stay could have been more meaningful if there had been that.Your feedback is invaluable in helping us improve our guest service and avoid similar situation in the future. Once again, we apologize for any disappointment you experienced. We would be grateful for the opportunity to welcome you back in the future, ensuring a truly complete and satisfying experienceBest regards,Mr Nguyen Ich HieuGeneral Manager

10/10 Excellent

JinHyouk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Muong Thanh Holiday Hue Hotel on 30 Dec 2023
Dear Mr. JinHyouk,We are happy to get your feedback. That brings us motivation to keep trying and satisfying our distinguished guests. Thank you for giving us chance to server you last time and in coming time.Best regards,Nguyen Ich HieuGeneral Manager

8/10 Good

Loc

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from Muong Thanh Holiday Hue Hotel on 14 Dec 2023
Dear Mr Loc,We are happy to get your feedback. That brings us motivation to keep trying and satisfying our distinguished guests. Thank you for giving us chance to server you last time and in coming time.Best regards,Muong Thanh Holiday Hue Hotel

10/10 Excellent

Alisa

Stayed 6 nights in Nov 2023
Response from Muong Thanh Holiday Hue Hotel on 25 Dec 2023
Chị Alisa Nguyen thân mến,Cảm ơn Chị đã chọn lưu trú và dành thời gian đánh giá dịch vụ của Khách sạn Mường Thanh Holiday Huế.Chúng tôi rất vui vì đã mang lại trải nghiệm tích cực đến chị về không gian, dịch vụ cũng như là đội ngũ nhân viên của khách sạn. Những phản hồi tốt của chị là lời động viên thật sự ý nghĩa để chúng tôi cố gắng phục vụ khách hàng tốt hơn nữa trong tương lai.Rất hy vọng sớm được gặp lại chị trong thời gian sắp đến.Trân trọng,Nguyễn Ích HiếuGiám đốc khách sạn

10/10 Excellent

Wayne

Stayed 3 nights in Aug 2023
Response from Muong Thanh Holiday Hue Hotel on 5 Sept 2023
Dear Ms/Mr Wayne,Thank you very much for your feedback. We appreciated to your review and rating to Muong Thanh Holiday Hue hotel after staying with us. We hope to see you next time.

10/10 Excellent

Eric

Stayed 1 night in Jun 2023
Response from Muong Thanh Holiday Hue Hotel on 28 Jul 2023
Dear Eric,We are happy to get your feedback. That brings us motivation to keep trying and satisfying our distinguished guests. Thank you for giving us chance to server you last time and in coming time.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service
Hotel was a great location in Hue and easily walkable to the Imperial City. View from room was amazing. Hotel staff was lovely and very helpful. Room itself was clean but a bit dated- reminded me of the 70s!
Stayed 1 night in Jun 2023
Response from Muong Thanh Holiday Hue Hotel on 15 Jun 2023
Dear Ms Kathryn,Thank you very much for your feedback. We appreciated to your review and rating to Muong Thanh Holiday Hue hotel after staying with us. We hope to see you next time.Kind regards,Muong Thanh Holiday Hue Hotel

6/10 Okay

Kim, Revelstoke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A good location but I was disappointed with the overall quality of services at the hotel. Wanted to book my "VIP s discounted spa services" at the spa only to find out they have VERY limited products/services available. Unfortunately it was too hot to sit out and enjoy the pool which had absolutely no shade cover. Breakfast options leaned towards asian-style only. It would have been nice to have some plainer or western options to balance. It looked fantastic but the service overall was quite average compared to other places we visited.
Stayed 2 nights in Mar 2023
Response from Muong Thanh Holiday Hue Hotel on 25 Apr 2023
Dear Mr Kim,Warmest greetings from Mường Thanh Holiday Hue.Firstly, we would like to appreciate your comments and rating. Improving services as per guest's comments is our aims to do better times by time. We will look back our services and overcome the issues.Last but not least, thank you for choosing to stay with us and send us your thought. Hope to see you again.Best regards,Muong Thanh Holiday Hue Hotel

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of everything
I stayed 1 night on a motorcycle trip from Danang. The staff were outstanding and the room was perfect with a great view and super quiet. The included breakfast was very good and the hotel is definitely a 10
View from room 810
The perfum river view
Stayed 1 night in Mar 2023
Response from Muong Thanh Holiday Hue Hotel on 10 Mar 2023
Dear William,What's a lovely review. At Mường Thanh Holiday Hue hotel, we are always looking for and workng for guest's satisfaction Your appreciation help us be motivated and keep trying to do better and better.We thanks for your comments and looking forward to seeing you next time.Best regards,Muong Thanh Holiday Hue Hotel

10/10 Excellent

Khanh Dung, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service
Good location
Stayed 4 nights in Feb 2023
Response from Muong Thanh Holiday Hue Hotel on 24 Feb 2023
Dear Mr Khanh,We would like to thank you for your nice comments. Such greats feedback from our distinguished guest are always motivated us to try and to move forward for a better services. We hope to welcome you many times more to come.

8/10 Good

Sandy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not happy with us
Response from Muong Thanh Holiday Hue Hotel on 19 Dec 2022
Dear Ms Sandy, Thank you very much for your recent stay and for taking the time to review our services. We thank you once again and look forward to welcoming you back next time.

10/10 Excellent

Koh

Stayed 2 nights in Sep 2022
Response from Muong Thanh Holiday Hue Hotel on 6 Oct 2022
Dear Mr Koh,We are very happy that you had enjoyed your stay with us and thanks so much for your comment.

8/10 Good

Thao

Stayed 2 nights in Mar 2022
Response from Muong Thanh Holiday Hue Hotel on 6 Oct 2022
Dear Ms Thao,We are very happy that you had enjoyed your stay with us and thanks so much for your comment.

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel and would return.
This hotel was excellent. Perfect location near the river and close to the entertainment area. The hotel was very clean and quiet. Breakfast was OK, not outstanding but acceptable for Vietnamese locals and enough choices for Western foreigners too. Our river view was nice. Balcony was great. In the negative, we arrived late and our first rooms did not have working air conditioner. We moved to a new room on the second night and it worked properly. I believe the hot water is in a tank and the quantity of hot water is quite limited. I took a bath and the hot water did not last to fill the bathtub completely. We visited during the COVID times and the hotel not very busy. I think perhaps only 2 or 3 floors were occupied.
Stayed 1 night in Feb 2021
Response from Muong Thanh Holiday Hue Hotel on 19 Feb 2021
Dear Mr Allan, We are very happy that you had enjoyed your stay with us and thanks so much for your comment.

10/10 Excellent

Vivian, Washington DC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place to stay. Staff is nice. Location is good.
Stayed 1 night in Oct 2020
Response from Muong Thanh Holiday Hue Hotel on 19 Oct 2020
We would like to thank you for your comment. We are looking forward to welcoming you next time.

10/10 Excellent

Chuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great staffs.
The hotel is in very good location, it allow customer to have a great view of the main driver, and be close to alot of other interesting places in the city. Staffs are quite friendly and willing to help the their customers.
Stayed 2 nights in May 2020
Response from Muong Thanh Holiday Hue Hotel on 28 May 2020
Dear Mr Chuong, Thank you very much for your recent stay at Muong Thanh Holiday Hue Hotel and for taking the time to review our services. we are so happy that all your favourites things for the stay are here: good location for going around, friendly staff. We will share this with our team to challenge ourselves to achieve better guests satisfaction. Thank you once again and see you soonest possible.

8/10 Good

tuan

Stayed 1 night in May 2020
Response from Muong Thanh Holiday Hue Hotel on 25 May 2020
Dear Mr Tuấn, Cám ơn đánh giá của anh trong quá trình lưu trú tại khách sạn. Hy vọng được chào đón anh trong lần đến Huế tiếp theo

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and easy to walk around local shopping and eating and drinking and safety
Stayed 3 nights in Feb 2020
Response from Muong Thanh Holiday Hue Hotel on 15 Feb 2020
Dear Mr/Ms Lee, Thank you very much for your recent stay and for taking the time to review our services. This detailed feedback will be an useful reference for our future guests who are looking for an amazing hotel in Hue city. We thank you once again and look forward to welcoming you back next time.

6/10 Okay

Quoc

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
staff confirmed pre-arrival that hotel have car parking, but when we came, no car parking. we had to park at the opposit side of hotel and must pay for that, then get the ticket to front desk to take back the money. How inconvenience! And it was unsafe for our car.
Stayed 2 nights in Jan 2020
Response from Muong Thanh Holiday Hue Hotel on 6 Feb 2020
Dear Mr Quoc, We would like to thank you for your comment. We have parking area but not so large so we already arrange a place nearby hotel for guest staying at hotel (the boat station). We're grateful to listen to your sharing and keep continuing for the better services. We do hope to have another chance for welcoming you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2020
Response from Muong Thanh Holiday Hue Hotel on 4 Feb 2020
Dear Sir, We would like to thank you for your rating. Looking forward to welcoming you back again at soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Comfortable Stay
An excellent property; view from river view room was outstanding! Bed was comfortable, a/c functioned well, room was large and clean with minibar fridge. Buffet breakfast was excellent, with offerings for Western and Asian tastes and a pho/egg station. The property is located on the outskirts of a tourist quarter with many restaurants and bars, nightlife. A Highlands Coffee is attached and pharmacies, minimarts, and laundry is nearby. Across Le Loi ia a very clean and pleasant park, and the city and the Citadel are within a long walking distance.
Stayed 4 nights in Jan 2020
Response from Muong Thanh Holiday Hue Hotel on 31 Jan 2020
Dear Scott, We are very happy that you had enjoyed your stay with us and thanks so much for your comment

10/10 Excellent

stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no complaints nice area
nice hotel with fresh healthy breakfast buffet and tables inside and outside for your choice. The pool was small. Not used by many people at the time of my stay. Almost walking distance to the royal city and the river front nearby. 2 hour boat-ride to the pagoda and back costs between 400.000 and 700.000 dong (depends on your nationality)
Stayed 2 nights in Jan 2020
Response from Muong Thanh Holiday Hue Hotel on 17 Jan 2020
Dear Mr. Stefan, We highly appreciated your comment and very happy that you have enjoyed your stay with us.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Good location, no parking in hotel. The room is a little bit old.
Stayed 2 nights in Jun 2019
Response from The Hotel Managerment on 28 Jun 2019
Dear Sir/madam, Thanks so much for your feedback. Indeed we have parking area but not so large so we already arrange a place nearby hotel for guest staying at hotel (the boat station). Yes for the room, we recognize about it and have plan to maintain and renovate. Once again, thank you so much for your comment and looking forward to your next support. The Hotel Managerment

6/10 Okay

Garrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Muong Thanh Holiday Hue Hotel on 13 Jun 2019
we would like to thank you for choosing Mường Thanh Holiday Huế during your trip to Hue.We are looking forward to welcome you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, property, and location were excellent. Unfortunately, Saturday night street noise was very loud in our 9th floor room.
Stayed 1 night in Apr 2019
Response from Muong Thanh Holiday Hue Hotel on 6 May 2019
We would like to express our thankfulness for your comments. We do hope to have another chance for welcoming you back.

8/10 Good

Grace

Travelled with partner
Liked: Staff & service
After Hoi An, Hue was a huge let down. The town is dirty and crowded. Welcome to Vietnam. The Muong is probably your best Hotel choice. Close to everything, and just down the street to countless restaurant choices. The Balcony was a plus, But the rooms are tired and need to be refreshed. The Breakfast buffet was a Pleasant change with many Western food options, a big departure from DaNang. The staff was very friendly and Welcoming.
Stayed 1 night in Apr 2019
Response from Muong Thanh Holiday Hue Hotel on 6 May 2019
Thank you very much for choosing to stay with us during your time to Hue and sharing us your comments. We are waiting for your next trip to Hue.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel with a good breakfast. Good location. Can't say anything bad about it.
Stayed 1 night in Mar 2019
Response from Muong Thanh Holiday Hue on 8 Mar 2019
Thank you for your recent stay at Muong Thanh Holiday Hue. We appreciate your valuable feedback. We look forward to welcoming you back soonest possible.

6/10 Okay

Souvik

Disliked: Staff & service, property conditions & facilities, room comfort
Not a pleasant stay
Wifi not working even after complaining. Didn't provide Iron even after requesting. Didn't refill in-room snacks items after usage. Didn't change bed sheet even after proper card was left on bed. Bathroom door lock was not working, on complaining they sent a handyman to fix it with hammer and other tools and then leaving a trail of footstep dirt on the bathroom floor for us to clean. Only thing about this "4 star" hotel is its location.
Stayed 3 nights in Dec 2018
Response from Mường Thanh Holiday Huế on 31 Dec 2018
Thank you for your recent stay at Muong Thanh Holiday Hue. We appreciate your valuable feedback. We look forward to welcoming you back soonest possible.

6/10 Okay

Yeah, Australia

Liked: Cleanliness, room comfort
Hotel is quiet loud, ran out of different varieties of fruit in the morning and didn’t replace them.
Stayed 3 nights in Oct 2018
Response from Mường Thanh Holiday Huế on 29 Dec 2018
Thank you for your recent stay at Muong Thanh Holiday Hue. We appreciate your valuable feedback. We look forward to welcoming you back soonest possible.

10/10 Excellent

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the river
We stayed for 2 nights. The room was very comfortable with great views of the river and Hue. We did not like the breakfast choices. We would have liked more western choices
Stayed 2 nights in Sep 2018

10/10 Excellent

Tatyana, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect! Great hotel and great rates! My room was huge and clean and a lot of natural light. Stuff is wonderful, i was treated very well.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay away
staffs are rude and breakfast is horrible. I booked riverview room but it is more on the side and just a small portion facing the river. Check in is so slow and made us waited for almost 2 hours..and only when I got angry that she reluctantly checked us in. Stay away...
Stayed 1 night in Jun 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

6/10 Okay

Scotty, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast was ok air con broke but got fixed. Price for extra person was over the top as they charged for extra bed as well as person bit rich
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
1. Please allow computers and Internet connection into your rooms. 2. Some hotel staff do not understand nor speak basic English. Please amend this problem. 3. Also, please turn the air conditioning in the toilet lobby. In the corridors and lifts too.
Stayed 1 night in May 2018

10/10 Excellent

Brens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay very much. The hotel is excellent as is the location.
Stayed 3 nights in May 2018

8/10 Good

Haylie

Liked: Cleanliness, property conditions & facilities, room comfort
Many pros and cons
This hotel has many pros and cons. Overall, the stay was pretty good. -Comfy beds -Clean rooms -Nice swimming pool -Outside seating area for breakfast -Many options for breakfast -Close to many restaurants and bars/pubs However, the room is definitely not soundproof by any means. The first night was a difficult one due to: -Very loud employees in the hallway at 10pm (slamming doors, talking right outside our door, etc). It took opening the door twice to have them stop. -Echoing noises from neighbouring rooms -Loud music from surrounding establishments -Sounds from pipes in wall and fridge operating all night Also: -Beware of the water in the shower. After running it awhile, it will suddenly get scalding hot. -The hotel is said to be smoke-free (there are no-smoking signs by the elevators); however, the ashtrays misconstrue the rule, and therefore, there were smells of smoke every so often. -There are signs explaining how to help the environment by hanging your towels so they aren't replaced each day, but housekeeping does not follow that and replaces all towels anyways -The gym has many bugs in the evening, and the doors were said to remain open, making it less enjoyable to exercise
Response from Mường Thanh Holiday Huế Hotel on 18 Apr 2018
Dear Haylie L We would like to thank you for your nice comments. As in hospitality, the guests satisfaction is always our priority. We thus really appreciate your feedback which help us keep improving our services. By your review, we are one side proud of hotel's services and facilities that made your stay was good, but the other side, we've known that some things need to be changed. We already took action for some issues mentioned above and should inspect them regularly to ensure its quality and standard. One again, thank you for being our guest and taking time to let us hear from you. We are looking forward to welcoming you with/or your friends and family come back to Mường Thanh Holiday Hue Hotel. Respectfully yours,

4/10 Poor

Timberland

Disliked: Cleanliness, property conditions & facilities, room comfort
2 stars hotel
If i can strip off 2 stars off of this place i would. This place is old and definitely need renovation, carpet need to be replace, its smell in room and hall way, bathroom tub is tiny. Way over price for what the condition of the hotel.
Response from Mường Thanh Holiday Huế Hotel on 18 Apr 2018
Dear Timberland, We would like to thank you for your nice comments. As in hospitality, the guests satisfaction is always our priority. We thus really appreciate your feedback which help us keep improving our services. By your review, we are so sorry for the inconvenient that you''ve got and take action right at that time to fix the smell problem. For your information, we have carpet replaced and other amenities in late 2017 One again, thank you for being our guest and taking time to let us hear from you. We are looking forward to welcoming you with/or your friends and family come back to Mường Thanh Holiday Hue Hotel. Respectfully yours,

8/10 Good

caroline , california, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Moung Thanh hotel has the best location, right at the center of all activities, next to a coffee shop and one block to the walking quarter! However, the hotel needs to upgrade the furnishings and carpet as they look pretty worn out! The staff is so friendly and helpful with all your needs, overall,the hotel offers good value!
Stayed 2 nights in Oct 2017

8/10 Good

caroline, california, usa

Liked: Staff & service, property conditions & facilities
Good value
The staff is very helpful and friendly and the hotel provides good breakfast with plenty of food selections . The hotel is a bit outdated but the location is so convenient to the town center . Overall, it s an adequate hotel.
Stayed 1 night in Oct 2017

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Ken, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Nice hotel. Good value
Nice room with a view of the bridge. Breakfast was their weak point. Some kind of convention for school recruiting during our stay so the hotel was packed with kids using the facilities during the day but no noise or issues at night.
Stayed 2 nights in Oct 2017

10/10 Excellent

Emma, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the river
Room was large and modern. Very comfortable. Staff were friendly. Close to river and restaurants.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Nhu Y on 19 Aug 2017
Dear our valued guest, Thanks so much for your voting.