Icod Holidays

Hotel RIU PALACE . The best Tenerife.

Mixed Experience – Good Staff, but Several Frustrations Our stay was a mix of positives and negatives. On arrival, Expedia had incorrectly listed our children as infants, so we were asked to pay ~£700 extra despite booking a 2-bedroom family room for two kids - very frustrating. We also had to carry our own luggage to the room. Food was tasty but repetitive; breakfast, lunch, and dinner were mostly the same and themed restaurants were just minor variations of the buffet. No iron in the room (rentable externally for £20/week) and WiFi is free for only 4 devices. Never came across this in a hotel before,especially a Riu Staff were mostly friendly, especially the entertainment team, but towel staff could be more welcoming. Drinks were good quality, but tables and sunbeds weren’t cleared, guests are expected to dispose of their own glasses and plates. Overall, the hotel has good staff and basic comforts, but repetitive food and minor service shortcomings made our stay less enjoyable than expected.

The rooms were well designed and clean but we found the pillows really uncomfortable. Around the outside sun-bed area, the hotel staff decided to steam clean the beds for an hour which was noisy and annoying, I came on holiday to get away from the sound of a vacuum! The food selection was good but we found it luke warm, a microwave would be good so you could heat up the buffet food, lastly the orange juice was fake, I would of expected real orange juice in Spain also a coffee machine to offer a range of coffee would of been nice. The hotel has not much around it, but the local bus is reasonably priced and very reliable. The staff were very friendly and helpful.

I recently stayed at Pearly Grey Ocean Club Apartments & Suites and wanted to share my experience. First, the view from the hotel is absolutely stunning—definitely one of the highlights of the stay. The staff were friendly and welcoming, which added a positive touch to our overall experience. However, there are a few areas that could use improvement. It would be great if the hotel offered a buffet breakfast option or even an all-inclusive package for food, as options felt quite limited. Additionally, there isn't much in the way of activities for children, which made it less engaging for families. One of the biggest concerns was the check-in time of 4pm, especially considering that guests pay for a full day that technically begins at midnight. Being unable to access the room until late in the afternoon, and then having to check out by 10am, doesn’t feel like good value. These timings definitely need to be reviewed. Cleaning is only done twice a week, which might not be ideal for guests staying for longer periods. Also, there is no air conditioning in the rooms. In our case, the fan in Room 205 wasn’t working. We reported it, but unfortunately, it wasn’t fixed during our stay. All in all, the hotel has great potential thanks to its location and views, but a few upgrades and adjustments would really improve the overall experience.