Ilam Holidays

Didn't have breakfast but room great staff exellent would stay again.

Room was nice, clean, and large, but the service was disappointing. The corridors were noisy past midnight and with takeaway food trays in the morning (930am) so floors clearly hadn't been checked. We were also surprised the bar closed at midnight on a Saturday. Staff refused to honor our Expedia "22% off" discount for breakfast but neither reception or dining at the lunch advised us of us and breakfast service made me uncomfortable, I was asked for payment while making tea rather than waiting until I was seated.

Excellent location for our stay. The apartment was clean and spacious and having secure parking was a bonus. Communication from the host was also excellent.

Room was lovely and I’m so glad we asked for a room upgrade so we could stay in the Manor House. Lovely lady checking us in also. The room was a little tired but to be expected, just a hole in the glass window which was making the room cold. Only hiccup was we asked for fresh milk for our coffee in the morning which took ages and led us checking out later than the required 11am. Other than that, lovely stay and hopefully stay again next summer and visit the spa when we have more time.

It’s beautiful building, rooms are nice but few issues: - radiator in bedroom doesn’t work so had a portable one - poor lighting in bedroom, only one spotlight in the room, bathroom lighting very bright - radiator in bathroom is really loud when switched on - window had a gap, not sealed so a slight breeze would come in - on arrival no info was shared on breakfast or complimentary drinks - room names are different and quirky but logistically annoying, had to do a full loop when on my floor trying to find my room, receptionist could have informed left or right for my room..!!! Not sure I’d stay again but it is beautiful building.