Ilston Hotels

"Great location. Staff brilliant. Breakfast wonderful."

"Large comfortable room, cleaning was generally good. Shower was great. Bar was nice - a good choice of drinks. Didnt have any food, so cant comment on that. Large car park and great location for getting about. No EV charging points, but they didnt claim to have any. In feneral, South Wales High speed EV charging facilities are not readily available. We had to go to Swansea. "

"From the outset the reception was chaotic with lots of noisey people. I had to queue for self check-in. I queried why there was a £5 car parking charge when this hadn't been pointed out prior to my booking. I asked why this was and he said because I booked with Expedia. So be careful. The hotel was tired and not worth the money."

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"lovely comfortable place to stay and relax with friendly and helpful staff"

"Great friendly staff, room was clean. WiFi was good. "

"Our stay at the Best Western Aberavon Beach was a deeply disappointing experience. What was meant to be a relaxing break was marred by verbal abuse, noise, and a complete lack of professional conduct. The most serious incident involved a 17-year-old guest shouting vile verbal abuse (“suck my dick”) at us from his window. We reported this to reception immediately, but the guest’s loud music continued throughout the night, and we never received an outcome. Alarmingly, the staff disclosed that the guest was “there on his own”—a significant breach of guest privacy and GDPR. Noise was a persistent issue; on both Friday and Saturday mornings, young children were permitted to run and shout in the corridors right outside our room without any management intervention. While reception offered a bottle of wine as a "gesture of goodwill," the experience was further soured at the bar. A male staff member was incredibly rude to my partner, making a sarcastic and unprovoked remark that she had “obviously drank wine through a straw” before. This, combined with our room keys failing and needing to be reprogrammed multiple times, made for a stressful stay. A bottle of wine does not compensate for verbal harassment and staff insults. We are currently seeking a full refund for this failed experience."

"Paul was once again so welcoming and went out of his way to make sure everything was excellent. Thank you again Paul and I will be back! The room was so lovely."

"My second stay here in the last couple of months and once again I was not disappointed. I stayed on the main building with a lovely room. I used the gym facilities and instead of dining elsewhere, decided to stay on site and eat at their restaurant. The food was utterly delicious and completely vindicated my decision. A great night's sleep was followed by a cracking breakfast with me fully refreshed for the day ahead. The staff were really friendly and I will be here again when I am next in the area."